network error on a handheld

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Peggy Frisbie

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Sep 1, 2021, 11:51:22 AMSep 1
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My student has a CX II numerical edition, and he's got a "Network Not Ready" error. He has not tried to connect it to any network, and the problem only started a couple of weeks ago. He's had the calculator since last school year.

Is this something that can be fixed without a reset? Is a reset the next thing? The continually searching for a network is draining his battery faster than usual.

IMG_1687.JPG

Philbrick, Dale

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Sep 1, 2021, 12:14:22 PMSep 1
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Hi Peggy,

 

This sounds like a technical problem for the TI CARES team.  You can have your student call the TI CARES technical support line at 972-917-8324.  They’d be happy to help him out!

 

Thanks,
Dale

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John Hanna

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Sep 1, 2021, 3:01:04 PMSep 1
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You could try reinstalling the OS. You won’t lose any files.

 

Be Excellent,

     John Hanna

 

From: tins...@googlegroups.com <tins...@googlegroups.com> On Behalf Of Peggy Frisbie
Sent: Wednesday, September 1, 2021 11:51 AM
To: tinspire <tins...@googlegroups.com>

 

image001.jpg

Peggy Frisbie

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Sep 3, 2021, 7:24:08 AMSep 3
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I just installed 5.3.something for him; he was running 5.0.something. I still get the same error. Unless anyone has any other ideas, I'll tell him to try TI-Cares.

Peggy

John Hanna

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Sep 3, 2021, 8:09:12 AMSep 3
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Wonder if there’s something stuck in the Nav ‘hat’ port causing a short… Try an air compressor?

 

 

Be Excellent,

     John Hanna

 

From: tins...@googlegroups.com <tins...@googlegroups.com> On Behalf Of Peggy Frisbie
Sent: Friday, September 3, 2021 7:24 AM
To: tinspire <tins...@googlegroups.com>

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Peggy Frisbie

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Sep 3, 2021, 8:33:28 AMSep 3
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Brilliant! A couple of puffs of compressed air, and when I turned it back on, the error had disappeared. Thanks for your help.

Peggy (and Kevin, whose calculator it is)

John Hanna

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Sep 3, 2021, 11:54:11 AMSep 3
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That’s what I’m paid for 😊.

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