Ti-nspire CX CAS won't charge

[Nick Pillinger]

Hi. I have an nspire CX CAS calculator that won't charge. When I plug
in the USB lead (either from PC or wall adaptor) the calculator turns
completely white and responds to no button presses. Regardless of how
long it is left connected to a charging source, as soon as the lead is
removed the display turns off and does not respond to any buttons.

I have read all the pages I can find on the Ti page but they only seem
to refer to units that won't actually boot properly rather than ones
that flatly refuse to charge.

I have tried all documented button presses, the reset button and also
disconnecting and reconnecting the battery but absolutely nothing I do
makes any difference and the unit seems to be utterly dead.

I have an exam coming up in 4 days time for which I need the calc but
I'm struggling to figure out what else I can. I have emailed Ti
support and thus far have had no response and I have also emailed the
company where I bought the calculator from and similarly I have
received no response.

Has anybody out there encountered a similar problem with this unit and
been able to get it going again? I'm getting pretty desperate now.

[Scott Lockhart]

Don't know if this will help in time for your exam (even if we were to assume it wasn't the weekend and TI was open) but I would call 1-800-TI-CARES and they can hopefully help you. You'll probably eventually get the same response to your e-mail, but if you call during business hours, you may get a quicker response.

--
To post to this group, send email to tins...@googlegroups.com
To unsubscribe send email to tinspire+u...@googlegroups.com
For more options, visit this group at
http://groups.google.com.au/group/tinspire?hl=en-GB?hl=en-GB
The tns documents shared by group members are archived at
https://sites.google.com/site/tinspiregroup/classroom-news/welcome-abouttime

[Joe]

How long has it been this way?

[Nick Pillinger]

It's been like this for 2-3 days now. Not really sure if the charge
has been working or not recently as I've not paid much attention. It's
as though the battery is now completely and utterly dead and noy able
to accept any charge. I've tried 4-5 different USB leads and all give
me the same result - white screen, no text of any type and no response
from any keys.

[Abdullah Ford]

Change the usb cable. Also try another usb port or different computer.

[Nick Pillinger]

As stated previously, I have tried multiple cables, a wall charger and
multiple ports on my PC and monitor. The USB leads have also been
confirmed as working OK with other devices.

[Sean Bird]

I haven't heard of this before, but it does sound like threw rechargeable battery is having issues. I'd ask some questions like how long have you had it. I am also curious about your recharging habits (for the sake of others, not that you were doing anything wrong).
If you just had access to a friend's battery, that may help you get to the bottom of the issue.
One would think that plugging it in would unable it to work, but perhaps there needs to be current flowing through the 'dead' battery.
I recently asked about the expected life of the batteries, and was told several years, but I'm sure there are many variables/factors involved.
-Sean Bird

On Jun 2, 2012 1:43 AM, "Nick Pillinger" <nick.pi...@gmail.com> wrote:

[Matt Rhodes]

Nick,

As mentioned before, be sure to call TI on this. I've had two
different students with the same problem. Though one never got around
to making the call, the other did. In the end, TI replaced the
battery in the CX. We had to ship it to Dallas to for all of that
witht he purchase receipt (about two in week total), but when it came
back, the problem was eliminated.

I hope your problem is similar - TI did a good job backing up the
product and were apologetic about the complications.

Matt

[Nick Pillinger]

The calc is less than 6 months old so the battery should be well
within it's life expectancy. I'm actually in Australia and have tried
their local contact number and after getting redirected a few times I
end up listening to an American recorded message telling me to ring
back between certain hours 'central time' which I guess is outside of
my normal Australian hours. Hopefully if I ring back tomorrow during
Aus working hours I won't get redirected to a US destination.

[Julie Dansby]

Call 1800 ti cares

[Nick Pillinger]

Correct me if I'm wrong but 1800 TI CARES is a US toll-free number. It
does not work in Australia.

[Steve Arnold]

For Australia, use 1300 138 140 - not toll free, but cost of a local call.

Steve

On 3 June 2012 13:29, Nick Pillinger <nick.pi...@gmail.com> wrote:

Correct me if I'm wrong but 1800 TI CARES is a US toll-free number. It
does not work in Australia.

--
To post to this group, send email to tins...@googlegroups.com
To unsubscribe send email to tinspire+u...@googlegroups.com
For more options, visit this group at
http://groups.google.com.au/group/tinspire?hl=en-GB?hl=en-GB
The tns documents shared by group members are archived at
https://sites.google.com/site/tinspiregroup/classroom-news/welcome-abouttime

--
With best wishes,
Steve
_________________
Dr Stephen Arnold
Educational Technology Consultant
Compass Learning Technologies

T3 Fellow, Teachers Teaching with Technology Australia

Office: +61-2-4232-2080
Mobile: +61-4-0175-3834
Web: http://compasstech.com.au
_________________   

[Nick Pillinger]

This is the one I tried which redirected me but as I stated previously
I'll try again during Aus working hours and hopefully be able to get
to speak to an actual person this time rather than an answering
service.

[Steve Arnold]

Having said that, you probably should be following up with the dealer or retailer from whom you purchased the device, since TI Australia does not actually sell the calculators - it is all done through dealers.

But I am sure that they will be able to help you if you give them a call on Monday.

Steve

[Nick Pillinger]

Grrr. Does nobody actually employ staff nowadays? Phoned the
distributor and have been met with only a recorded message saying
they'll get back to me if I leave my details - which I did and they
haven't. Phoned Ti Australia and was met with a recorded message
(again sounding suspiciously American considering I'd rung an Aus
number) saying they were unavailable and would get back to me.

Not happy.

[Binator]

Try Melbourne (03) 8540 5208. Otherwise 0448339130 to speak to Portia
at TI Melbourne.
And if she doesn't reply, the only other approach is email her at -

p-ney...@ti.com

Good luck!

[jamie]

I've had this problem with some new non-CAS nspire's. Reinstalling the OS appears to have fixed it.

[Nick Pillinger]

All sorted out now. Finally got a call back from Ti who confirmed over
the phone that I had carried out all the usual troubleshooting steps
with no success. As it turned out, they were actually located a 30
minute drive from where I live so I was able to call in and get the
calculator replaced on the spot so all is well in the end.

As a side note, the seller from whom I bought the calculator finally
got back to me this morning. I had pointed out the urgency with which
I needed the calc replacing but they didn't seem to share the same
feeling - just as well that Ti came to the rescue directly otherwise
the seller would have left me up the creek with only a dead calculator
to use as a paddle.

[hastern]

I believe that would void the warranty.

On Monday, June 4, 2012 10:01:16 PM UTC-4, Nick Pillinger wrote:

...