Hi Tom,
I am really glad to see you got it worked out. I had just been typing an email up to you. Below is the body of that email just in case others see this issue in the future.
If you’re still having issues, I would suggest reaching out to TI-Cares via email: https://education.ti.com/en/forms/global_forms_customersvcform or phone call 972.917.8324
Happy to help if I can, but the folks in the customer service group are really awesome!
CB