Samsung Hw-q60b Firmware Update

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Urbano Bozman

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Aug 4, 2024, 5:41:52 PM8/4/24

to tingrajlita

Ihave had similar issues with the same sound bar QN90B 55 inch tv. Returned the first one and second one worked fine for a few hours, then lost sound. Inexplicably got it back the next day only to lose it again. Tried all the things including chat with samsung support. Advice from Samsung was to turn it off and on which doesn't seem to be working and with frequency of the issue doesn't seem to be a fix. I'll return this one shortly unless samsung can give a more concrete fix.

I have the exact same problem. I have the soundbar connected to a Samsung QN65Q7 TV. The soundbar worked for 1 day, then no sound. I spent time on the phone with samsung support but they couldn't resolve the issue. Now I'm waiting for someone to come and pick up the unit and ship it to Samsung for trouble shooting and repairs. What a pain.

I have the same problem since this morning. Suddenly there was no sound coming from the soundbar. A week old Samsung HW-Q60B soundbar combined with a Samsung QLED Neo 55QN85A TV. I replaced it with two extra different HDMI cables, all via eArc. I changed the settings by selecting AV soundbar only, AV soundbar+TV (Q-Symphony TV sound only audible). I connected my TV, laptop, tablet and smartphone via bluetooth but all no sound. I changed several settings (HDMI-CEC, Dolby Atmos on/off, digital output, HDMI-eARC mode). I have also changed and reset some apps and all TV and sound bar to default settings. I performed a firmware update for the Samsung HW-Q60B just to be sure. All troubleshooting steps involved hard/soft resets (TV, soundbar, Apps) and several reboots. Nothing worked and I conclude it must be due to the HW-Q60B soundbar.