the latest firmware is installed, the factory number is already registered. I cannot install the hardware connection service in Access because it does not appear in the browser. The screen of the S88Mk3 is frozen.
@sa64 My colleagues released the serial number and you should be able to register it, after that, your products included with the keyboard should appear in Native Access, including the NI Hardware Connection Service.
After the firmware update, the screen of the S88MK3 says "Welcome! Add your serial number in Native Access" I did this in the very first case and I can't do it the second time, because Access says that it is already registered. And unfortunately, the S88 MK3 does not move on from this state .If I want to run the KSMK3 updater again, the program says that the update is ready V1.53.
i just dug up my old maschine mikro from years ago and made a new account so i could use it. I cant find any serial number on it and i cant use it if i dont have one. I just need help getting this thing to work i can send proof pictures and everything i just need this to work please.
Hi everybody! I have a huge problem... I bought a Komplete Kontrol M32 on Marketplace but the serial number is all scrathed and the previous owner doesnt have the box nor the card with the number in it so Im desperate to use it with ableton and get full advantege of the keyboard functions.. please help me.
I have secured a full copy of the advice but will not post it here since it appears as off-limits by N.I: at the moment.. (I am very sorry if that adds to your workload but there must be a reason why the advice were removed from public view)
The stuck at the serial number screen is not 'normal' but still is 'normal' in the sense that that has been seen before I don't know how many times. I am really tempted to add the power-cycling reset advice here but will not do since I do not know why it has suddenly been removed from public ! .
The way that N.I. behaves here (removing previously given advice from their trouble-shooter) then I would actually advice you to contact support immediately and let them deal with it. I mean look in the forum for the high amount of problems people have with their brand new Sxx MK3 keyboards, with especially updating the firmware and then add that we apparently are going to be limited in the selection of advice to give ! ?
Also , on PC especially , at the moment then there often appear to be a problem updating firmware anyway , I mean even with a USB-C PSU , where there are a problem with some USB C chips sets or their Windows drivers and the N.I: firmware updater so that N.I. also suggests the use of an USB-C HUB (hub must be self powered) between the keyboard and the computer while updating the firmware , the HUB here meant to act as a technical go-between translator... (While N.I. in general discourage the use of a hub between computer and keyboard , see section 6 at this page ! , then the N.I. trouble updating the firmware on PC have still made N.I. to suggest in the forum that people uses a USB-C hub to mend the problems getting their firmware installer to work !!!)
I am glad to learn that you for one are on a 'stay positive note' (nice to see for a change).. Also I am glad that you appreciate my effort how ever little I am actually able to help you ! (thank you for your appreciation ?) Yes ! , also I think that N.I. will 'live up to their obligations' and fix the problems that they have initiated given time enough. But up to now it appears as having been somewhat of a rough ride. Hopefully N.I. will not disappoint.
I also noticed that the N.I. Native Access Product Manager (Hayo_NI) reported back yesterday after having been ill and he also mentioned something about Sonoma being a priority (thread page 2) so MAC is also in focus though it may all take time ! But N.I. , including the hardware team, is working hard hard on getting improvements done !
Power cycle the keyboard 5 times. At the 5th time, the recovery screen should appear and you can re-update the controller. In order to power cycle, turn on the device, wait 2-3 seconds and then turn it off again. Please repeat this 5 times.
Well , I for one really am glad that I apparently 'nailed it' first line in first post here , quote : "As far as I know then the unit needs to be powered by a separate USB-C PSU/charger on it's USB-C power port. " (ref. : at least for updating firmware) .
If you take a look at these pages : -instruments.com/en/specials/komplete/kontrol-setup/ and -instruments.com/ni-tech-manuals/kontrol-s-mk3-manual/en/setting-up-your-keyboard then it is more or less clear that N.I. thinks that the unit under normal circumstances should be able to be powered by a computer USB-C plug... (the power supply is referring to if having only USB A)
But maybe problem is either that the unit requires more power than in normal operation when updating or that N.I. are afraid that the computer may go into sleep while updating firmware or they generally think that you need to power it more reliable when updating firmware than if you USB-C power it from your computer only. Only NI knows. But you will know from your mobile phone if having updated that frequently that it will not update if it has not enough battery left. Yes , surely , that doesn't make it less hard for you to understand why NI would not include an USB-C PSU. But it still makes it maybe a little easier to understand why someone at some point designing part of the unit didn't make a note to others working on other parts of the unit to remember to include the USB-C PSU for updating purpose ! And as it happen , if you look at my previous posts also then NI also have run into problems with the USB-C data interface in the sense that there appear to be a problem between the shipped units and the chips set or drivers for some USB-C computer products why they recommended the self-powered USB-C hub as an emergency solution to try to get some interface problems solved. So for someone that both needs a hub and an USB-C PSU to get your things to work and add to that that people , like yourself , went through quite an ordeal to even get to those conclusion and then had to start all over from there then , yes , it's all a bit too much...
As for feedback to you from NI in this forum then please don't hold your breath waiting. The NI forum service/help person Jeremy_NI has been on a months leave and will not be back until November 6th and Matthew_NI (I think that he is the hardware team manager) is/has been taking time off to be with his infant and family. So though there are other NI representatives roaming the forum then the hardware team is up to their neck in trying to mend the situation so attention here at best is scarce at the moment !
Thank you very much once again - Yes you nailed it? I hope that when NI realise the importance of Power they will include a PSU and also provide current owners with one ?? but I doubt it ?
I am using my S61 MK3 being powered by the original USB C to C Cable supplied by NI with my genuine Apple iPad USB C Charger plugged into my Power Socket and the other end into the USB C Power socket in the S61 MK3. I am using an Anker 10 Port 60W Data Hub with 7 USB 3.0 Ports and 3 Power IQ Charging Ports with a USB 3.0 Cable into a Port in the Hub and the other end USB C being plugged into the other port in the S61 MK3.
Everything is working fine and there are no Low Power messages. Also the screen display is bright so I can see the benefits of this method, However It would have been so much better if NI had supplied a Power supply with the MK3 as it would have saved me a lot of pain, Time and Money. The mere fact that there are quite a few troubleshooting problems on thier Website, Power, Firmware etc. says it all.
I have a Native Instruments Komplete Kontrol A49 that I had not connected a sustain pedal to previously. Recently I picked up a cheap one and cannot get it to work correctly - it seems to be controlling portamento (CC 65) rather than sustain (CC 64). According to NI it is a supported pedal.
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