Download Logmein Rescue Technician Console
Joel Scancarello
I suspect this is due to the 2 sessions using differents IP / Domains when connecting to the console. Could you please provide the IP addresses / domains used on the logmein rescue side when using the calling card.
8. To get your remote session details with chatlog and other customer details upon completing the remote session, go to LogMeIn Rescue's Admin Center > Technician Group > Settings > Exporting Session Data > Post session details to URL when session is ended by technician and enter the following URL: FreshserviceURL/integrations/logmein/rescue_session. Please make sure you have http or https included in your Freshservice URL.
Second suggestion ("Can you add *.LogMeIn.com as an allowed URL? Or *.logmeinrescue.com or whatever?") - I know how to whitelist URLs in web filtering. But we're talking about protocol filtering here. That's two distinct things in ESET. In protocol filtering, you can either whitelist by IP address, or designate a specific program a web browser (which as far as I am aware, you can only do if you know the specific path of the executable. You can't know that with LMI Rescue because it runs in a temp folder.)
df19127ead