Unit Phone System - Change of Unit

[Bonnie]

Does anyone know if I need to re-apply for receiving collect phone
calls from my son if he changes units? Thanks for your help.

[Shella Early]

Bonnie,

 My son was recently transferred to another unit, and when I checked on the Securus / Correctional Billing Site, the unit name had already been changed automatically. The account # stayed the same. I have been receiving calls from him from the new unit from the very first day. Just make sure you have adequate money in your account .

I guess if you do not receive calls properly, then just call the phone service and they can check to see if there are any problems.

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From: Bonnie <bonjm...@att.net>
To: TIFA Talk <tifa...@googlegroups.com>
Sent: Wed, May 11, 2011 11:42:15 PM
Subject: [TIFA Talk:1410] Unit Phone System - Change of Unit

Does anyone know if I need to re-apply for receiving collect phone
calls from my son if he changes units?  Thanks for your help.

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[Rita Castro]

The website is http://www.securustech.net/ and they list their contact phone number as: 1-800-844-6591. Hope this helps.

Rita Castro, Chair
TIFA-San Antonio Chapter

Cell: (210) 387-1558

On Wed, May 11, 2011 at 11:42 PM, Bonnie <bonjm...@att.net> wrote:

Does anyone know if I need to re-apply for receiving collect phone
calls from my son if he changes units?  Thanks for your help.

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[Bonnie]

Thanks Rita and Shella!! This helps a lot.

On May 12, 8:31 am, Rita Castro <rcastro78...@gmail.com> wrote:
> The website ishttp://www.securustech.net/and they list their contact phone
> number as:1-800-844-6591              1-800-844-6591      . Hope this helps.

>
> Rita Castro, Chair
> TIFA-San Antonio Chapter
>

> Cell:(210) 387-1558              (210) 387-1558      

>
>
>
> On Wed, May 11, 2011 at 11:42 PM, Bonnie <bonjmccl...@att.net> wrote:
> > Does anyone know if I need to re-apply for receiving collect phone
> > calls from my son if he changes units?  Thanks for your help.
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "TIFA Talk" group.
> > To post to this group, send email to tifa...@googlegroups.com.
> > To unsubscribe from this group, send email to
> > tifa-talk+...@googlegroups.com.
> > For more options, visit this group at

> >http://groups.google.com/group/tifa-talk?hl=en.- Hide quoted text -
>
> - Show quoted text -

[rle]

Watching the emails with regard to the phone system, I
thought I might add some insight to it. I have dug into the
workings, so to speak, and found that the following should
all.

When my stepson first was able to get onto the system, we
had a lot of problems and reason was voice recording. When
you record your voice, it must be consistent and what some
of have found out, it was done with a cold, fans in the back
ground, and many other reasons. If it doesn't, get it
recorded again and this takes time.

The system, as I have been told, is in Huntsville. So, all
voice recordings are stored on a central computer, not at
the unit. This is why transfers can occur and calls can
still be made. Most of the time, the reason that there are
problems with the calls is the area where calls are made has
changed.

Hope this helps.

Robert
TIFA Board Member
Member since 1998
Past ED of TIFA

[Bonnie]

Thanks, Robert! All the info posted is helpful and appreciated.