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Marguerite Litscher

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Aug 2, 2024, 4:41:58 AM8/2/24

to tieprorofdam

So all of a sudden yesterday evening the Netflix app on my roku stopped working. I did the router reset, checked for software updates, reset the roku, and deleted and reinstalled the Netflix app. It takes 7-9 minutes I open Netflix to the accounts option. Then 2-4 minutes to load Netflix and then forever to load a show to play, then after a few minutes it stops and loads again for a very long time. When reinstalling the app it took almost 25 minutes to add the channel.
please help!!

Just finished installing a new Express, everything seems to be good except NetFlix. It tries to start the NetFlix app and crashes, returns back to home screen. I have a Roku Ultra on a different tv, it loaded the Netflix app, required me to do a sign in but the worked normally. Idid remove the app and reinstalled with no change. Not sure what to try now.

If this issue is not resolved, please help us with additional information provided below that would be helpful for our team to look into this problem.
-What Roku model device are you using?
-What troubleshooting steps have you taken so far to try to resolve the issue?
-What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?

I have a Amazon Prime account and loaded both of these apps onto my Roku. Recently when I try to watch content on either of them whatever I choose to watch starts up and then it kicks me out to the home screen EVERY TIME. I have unplugged my system and removed and reloaded by apps onto my home screen without success.

To ensure the process of removing and re-adding the Amazon Prime and Netflix channels is successful, make sure to restart your device before adding the channel back in. from the Settings menu by navigating to Settings > System > System restart > Restart. However, if it still has no dice and the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to Amazon Prime and Netflix support directly to share your feedback.

Warm Regards,
Lianna

Out of frustration, I unplugged the TV to remove it but thought I would try one more time before discarding the TV. I plugged in the TV again (probably several minutes elapsed) and launched the Netflix app, and this time it successfully played every movie that I launched.

using netflix on AppleTV 4 and having issues lately with some titles not loading. After selecting the movie or episode, it will just stay on the loading loop. Not a network issue since other titles will load and stream fine. Most titles work fine, but 10% of the time, titles like girl from oslo, fauda, blackspace wont load. Tried forced app restart and reinstall, but issue persists.

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with certain content in the Netflix app. To start, follow the steps listed here to see if they help resolve the issue:If you can't watch or stream movies and TV shows in the Apple TV app

I have exactly the same problem. It helps to delete and reinstall the Netflix app. Then everything is fine for some weeks or months, but, out of a sudden, some titles again refuse to start and I have to do the delete-reinstall cycle once again.

Netflix app is not loading, either on the app or on the channel. All other apps work fine. Netflix works fine on any other device. Just get the spinning red circle. Tried calling VM but they couldn't help and was waiting for technical to ring, but that was 2 weeks ago

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

Go to Help & Settings>System Info>Netflix Account Information>Sign out of Netflix. Follow the instructions to do this and when you launch Netflix the next time, it should launch as normal but you'll have to re enter your password, and it took me a while to find my password but all working fine now.

Hi, @Mcd151 welcome to the community, and thanks for posting, I'm sorry to see you're experiencing issues with Netflix on your BT TV box. The error indicates there is an issue with the broadband connection to your BT TV box. Are you also seeing problems with the internet-provided subscription channels when this is occurring?

if you have another device like a tablet or laptop with Wi-Fi connectivity to the hub, does the app load and let you play content OK? That should confirm there's no issue getting to Netflix on the broadband route.

Usually power off puck or come out of netflix load another app then back to netflix would normally resolve it. However today none of this works it sticks at 20% on every attempt to view. Have had to resort to using the native TV app this works fine. How is something this flawed not picked up in testing?

I think the cause of such issues is all down to how Sky/Comcast's streaming platform works. All the apps on Glass & Stream are hosted on a server, not on the device itself. This is the root cause of the general sluggishness of the interface and the reason apps can take up to 30 seconds to buffer up to even just HD quality.

The servers are clearly under an ever increasing load as more and more people sign up to the service so there's an awful lot of data being sent up and down to those servers from many, many connections. There's clearly a lack of cache space in the pucks as they simply don't cope well under any sort of pressure. Fast forwarding and rewinding for example, is such a slow & glitchy affair (even on a basic HD stream) that it's already showing how much it struggles.

With Netflix, they use higher bit-rates, Dolby Vision, HDR10, Atmos etc and therefore have to send a larger data stream back to the puck from the server. Also, with the actual app hosted on the server, that server has to communicate first with Netflix's servers in order to receive the stream of the programme you, the customer, has selected. This stream then has to be sent down to the puck. This all means the server is under a lot of pressure, particularly when there are potentially thousands of people trying to access Netflix from a puck or Glass TV at the same time.

The only real solution I've found is to just not use the puck for third party apps. I use the native TV apps or my Apple TV 4K box and have no issues whatsoever. Netflix has no buffering whatsoever and HD streams from the likes of the Channel 4 app play instantly in full quality.

Stream is absolutely fine for live TV, I've never had an issue with that (though it does take a few seconds for even those HD streams to reach full quality on a wired 500Mbmps ethernet connection) so that's what we use it for. Turn it on, select something to watch live and leave it - that works perfectly well. It's everything else that's problematic.

@DJBSuffolk and others. This problem has been going on for some time and Sky & Netflix were working on a solution. Until a solution is found there are a couple of ways that will generally clear the problem;

Started to have this issue recently. Reload Netflix didn't work. What did however was quickly starting up a number of the other apps and then going back to Netflix after opening about 2 or 3, just to get it to sort of flush the underlying Netflix process from memory.

If the Netflix screen starts from scratch again with the noise and the live previews on the Home Screen then the app has been successfully restarted.

This is still ongoing. I have it with Netflix and Amazon video. I am considering buying a smart tv (I didn't think i needed to with sky stream!) so I can watch other programmes. SKY- is there an update on this issue??

I've just gone to Sky stream and having the same 20% issues. Couldn't watch anything. Also having problems with BBC iPlayer just blank screen or whirling circle. I much preferred recordings than stream but will contact sky as I've literally just joined them.

If you can access Netflix via Optik TV, then you have a Netflix account. Whether you pay TELUS, who then pays Netflix on your behalf, or if you pay Netflix directly, you must have a Netflix account. When I say Netflix credentials, I mean specifically a Netflix username and password - you would have signed in with this the first time you accessed Neflix on your Optik equipment.

Channel 422 on your Optik TV 4K or HD PVR/Wireless Digital Box is simply a Netflix app launcher shortcut. The TELUS TV+ apps and web client do not have this channel 422 shortcut; simply download and open the Netflix app or navigate to netflix.com and use the same Netflix credentials you use on your Optik equipment.

HBO live channels are channels 400 and 401, Crave movie channels are channels 406-409. The On Demand catalog for Crave can be found in the app in the On Demand section, navigating to Channels and selecting Crave. These should all be available in the TELUS TV+ app and at telustvplus.com.