braada shaidah chanon
Darci Carlton
I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.
It's a big downgrade. I tried to watch Netflix last night for the first time since the downgrade and the ads plan wouldn't even work on my older Roku I did have a fire stick which it works on. If Netflix wasn't free I wouldn't have it it's not worth $15.50 a month imo.
I never received anything that T-Mobile was downgrading our Netflix to an ads plan. T-Mobile is going to crap since we've been with them about a year ago. We switched from Verizon to T-Mobile thinking we were getting a better carrier but little by little T-Mobile is deteriorating. I tried using Netflix last night for the first time since the downgrade and it doesn't work on older Roku it says you need to change your plan, but it did work on newer Amazon fire stick. The ads free plan is the same price it was before so this change to ads plan was for 1 reason TO SAVE T-MOBILE MONEY!
Yes certainly a downgrade. I was told nothing is changing just a few ads. Ok I get it with the price but what angered me was when I tried watching seasons I was in the middle of it now shows locked and even some new movies are locked. Says I must upgrade to the ad free plan to continue watching it. They pulled the curtains on that deal. Tmobile says it was netflix doing not theirs well that is part true but the plan was 12.99 without ads before and went up 3.00 so tmobile downgrades to save the 3.00 when in reality its saving them a bunch more. Tmobile brought netflix a ton of subscribers and has leverage and they chose not to use it. Adding in Hulu to make up for it is hog wash, i canceled my hulu when I was down to just 1 show left on it that was worth while because I cant watch abc i canceled it.
Your math is wrong. Its 8.50 to upgrade from the basic 6.99 plan on tmobile so tmobile is paying for the 6.99 as netflix costs 15.49 for the ad free plan. there isnt any savings. They built the 6.99 in your plan price. actually they built in the 12.99 into your cell price which is why now they are giving you hulu with ads for free for your other 6.00 with their savings to downgrade you.
I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold. When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months. I accepted and will revisit this again in 6 months. I quickly got my Netflix back without ads and the credit appeared on my account dashboard. I think it may depend on which agent you get as to how much help they are willing to do for you.
I tried after about 30 minutes on the phone the best he could do was 2 months. I explained the whole situation that this was a major downgrade. I signed up for the Magenta Max plan which I could have selected a lower plan to have netflix standard with ads but went with the max plan since it was standard no ads. Netflix was 12.99 for without ads and 9.99 with ads. Now netflix reduced the price of without ads to 6.99 and raised with ads to 15.49 and tmobile is pocketing the difference by reducing everyone. I pushed that to keep what I had when I signed up is now a price increase when was told no changes to your price ever. He understood and is taking it higher up and did talk with his supervisor but wouldnt budge on trying to get a 6 month 8.50 credit. I hope more tmobile customers raise a storm against them for this mess. He didnt realize some programs are now locked said he would look as well I listed some shows to him that are now blocked and says need to upgrade your plan to watch.
For as long as consumers have been downloading apps, conventional wisdom has suggested that user satisfaction and download speed go hand in hand. The assumption made sense: home internet speeds are packaged and advertised by the megabit; the data speed increase has been the most notable user change in going from 2G to 5G; and, not insignificantly, mobile network providers have been running adverts based on speed for years.
In a study by the Wall Street Journal, 53 journalists assessed their internet usage over a period of months by streaming popular services such as Netflix, Amazon Prime, and YouTube simultaneously. What they found was that "quality didn't improve much with higher speeds. Picture clarity was about the same. Videos didn't launch quicker." Fundamentally, the subjects of the study just weren't using most of their available bandwidth.
The Excellent Consistent Quality thresholds have been designed using the latest available network performance recommendations from services like Netflix, Skype (including Skype for Business) and others, as well as emerging use cases such as live video streaming on services like YouTube and streaming video games.
Core Consistent Quality is designed to represent common but less-demanding use-cases than Excellent Consistent Quality, specifically standard-definition video streaming, web browsing, email use, and photo-sharing apps like Snapchat and Instagram.
Users download significantly more data than they upload, making a faster download speed the more important of the two, but our Excellent Consistent Quality upload speed threshold of 1.5 Mbps means users can conduct a video chat, upload images or videos to Snapchat, or send emails with large attachments without noticeable delay.
Once the throughput thresholds have been reached, latency is arguably the biggest difference-maker in user experience. Our threshold of 50 ms is fast enough for online games like Fortnite, as well as voice and video calling. At faster download speeds, lower latency is also the most significant factor in web page load time. Using the 100 ms latency threshold for our Core quality measurement ensures a connection is still usable, although subscribers will notice a difference in performance.
Jitter is a measure of the variation in latency, and has a major impact on the quality of real-time services like voice and video calling. A low average latency is fine, but if the packet latency jumps between 25 ms and 75 ms regularly, users will see video artefacts and jumpiness, which degrades the experience. The excellent quality jitter threshold of less than 12 ms ensures that operators are achieving a consistently low latency, rather than just a low average.
Packet discard is the fifth KPI to be measured by our Consistent Quality percentages, and reflects the percentage of data packets that fail to arrive at the destination. It has the greatest impact on video calling, where missing packets result in jumps in audio and video, but at a high percentage, can also cause noticeable slowdowns in web browsing or data downloads. Research also suggests that sufficiently high packet discard can cause artefacts and diminished quality of experience for streaming video. More demanding use cases are less tolerant of a high packet discard percentage, which explains the low threshold for packet discard on our Excellent quality measurement.
Time to first byte represents the time taken for a connection to be established. Adding this KPI helps to represent the full experience of the user from the moment they attempt to connect to a service. This is because a slow initial connection time will make the download experience feel slower, even if the speed is fast once the connection is made. The time to first byte thresholds is set in line with the required download speed for each tier of Consistent Quality.
As consumer habits change and applications continue to improve, the definition of a "good" network connection will also continue to change. Tutela continues to monitor the network requirements of popular applications, as well as engage with industry experts on the measurement of end-user Quality of Experience. As a result, the thresholds used for Consistent Quality are subject to revision in order to provide the most accurate representation of Quality of Experience. The Consistent Quality standards were most recently revised on September 1st, 2021.
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