Local customer intelligence - Upcoming Distribution Franchisee areas in Madhya Pradesh
Rahul Bagdia
Dear colleagues,
At pManifold, we have executed a study at the start of August 2011 capturing the latest insights from electricity customer across upcoming Power Distribution Franchisee areas in Madhya Pradesh, India specifically the districts of Bhind, Satna, Shajapur, Gwalior, Sagar, Dewas, Datia, Narsinghpur & Ujjain.
This 'first of its kind' report attempts to raise the customers voice, to enable the distribution franchisee & utility stakeholders to monitor the local situation, identify key priority actions and plan investments & road maps accordingly.
Key features of the report are:
- Most recent, independent, “indicative, land based, face-to-face” survey providing the customer’s perspective of local electricity utility performance with satisfaction scores, opinions including Distribution privatization and customer preferences (example: preferred mode of payment, communications etc.) with detailed GIS visualization.
- Most comprehensively parameterized, customer centric “indicator” of the effectiveness of utility performance on 28 well-chosen attributes that appropriately represent key areas like power quality, reliability, metering, billing, payments, information systems and customer services
- Comes along with Additional independent primary and secondary research for Local Electricity Utility stakeholders specifically Distribution Franchisee bidders and licensees
Gwalior, Bhind and Datia reports are available now and others are due between 15-20th Aug.
Please see Sample report for more details (Download PDF (2MB); View Online) and our connected series of blogs.
Let know your interest and feedback. I can be reached at +91 95610-94490.
Best Regards
Rahul Bagdia
Director & Co-founder pManifold
PS: This being first of its kind initiative in India, would appreciate if you could share this email in your relevant network. Also please share your feedback on this initiative either over email or at our blog 'Why Customer's Satisfaction & Preferences are important for Electricity Utilities?'. Thanks.
Dear colleagues,
At pManifold, we have executed a study at the start of August 2011 capturing the latest insights from electricity customer across upcoming Power Distribution Franchisee areas in Madhya Pradesh, India specifically the districts of Bhind, Satna, Shajapur, Gwalior, Sagar, Dewas, Datia, Narsinghpur & Ujjain.
This 'first of its kind' report attempts to raise the customers voice, to enable the distribution franchisee & utility stakeholders to monitor the local situation, identify key priority actions and plan investments & road maps accordingly.
Key features of the report are:
- Most recent, independent, “indicative, land based, face-to-face” survey providing the customer’s perspective of local electricity utility performance with satisfaction scores, opinions including Distribution privatization and customer preferences (example: preferred mode of payment, communications etc.) with detailed GIS visualization.
- Most comprehensively parameterized, customer centric “indicator” of the effectiveness of utility performance on 28 well-chosen attributes that appropriately represent key areas like power quality, reliability, metering, billing, payments, information systems and customer services
- Comes along with Additional independent primary and secondary research for Local Electricity Utility stakeholders specifically Distribution Franchisee bidders and licensees
--System thinking - Smart Distribution <http://blog.pmanifold.com>
Power Distribution Franchisee LinkedIn group <http://www.tinyurl.com/PowerDFGroup>
Growth Initiative - Connect Local2Global <http://www.growIT.in>
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System thinking - Smart Distribution <http://blog.pmanifold.com>
Power Distribution Franchisee LinkedIn group <http://www.tinyurl.com/PowerDFGroup>
Growth Initiative - Connect Local2Global <http://www.growIT.in>
Unsubscribe faiz....@pmanifold.com from this list.
Our mailing address is:
Add us to your address book
Copyright (C) 2011 pManifold Business Solutions All rights reserved.
Forward this email to a friend