Re: Epic Games Launcher Keeps Logging Me Out
Stefania Sholar
Do you keep getting redirected to the login page when trying to log into your Epic Games account? Does Epic Games fail to sign you in but doesn't return an error message? The login problems have been plaguing Epic Games users for long.
You may experience login issues on Epic Games for many reasons, such as browser cache interference, an account-specific issue, not verifying an account after creation, trying to log in on multiple devices, or client-related issues.
Backend issues with Epic Games servers can cause login problems. Therefore, first and foremost, ensure that the servers are functioning correctly. To check that, go to the Epic Games status page and see if all systems are operational.
While Epic Games mostly gives users an error when they enter incorrect login credentials, it sometimes doesn't display any error after a failed login attempt. So, before trying any other solution, ensure you're entering the correct login information.
If you haven't saved the login credentials in the browser, try different combinations to sign in, especially if you have doubts. However, if you keep the login information saved in your browser, meaning it's being entered correctly, move on to the next step.
If you haven't verified your Epic Games account yet, log into your email account, find the account verification email from Epic Games, and follow the instructions to verify it. Hopefully, this will resolve the issue.
After confirming that your login credentials are correct and your account has already been verified, you should rule out browser issues. That's because most users who encountered the problem resolved it by clearing the browser's cache, logging in from an incognito or private window, or switching to another browser.
Clear your cache in Chrome, Edge, Firefox, or any other browser you're using, turn off any extensions you suspect could interfere with the login process, or open an incognito or private window and sign in from there. If none of these attempts work, switch to a different browser and try logging into your Epic Games account there.
If you can successfully sign in on another browser, there's a problem with your primary browser. Therefore, you should abandon it and switch to another browser where you are able to access your Epic Games account. If all of these attempts fail to resolve the issue, move on to the next fix.
Although Epic Games doesn't specify any limitations regarding using the same account on multiple devices, signing in on various devices has been reported to cause sign-in problems. Therefore, ensure your Epic Games account isn't signed in on any device besides the one you're trying to sign in with.
You may also face login issues if Epic Games removes or bans your account temporarily or permanently. Also, as per Epic Games Community Rules, the company can take action against all your accounts if you break its rules on one. Therefore, it's imperative to ensure that your account hasn't been restricted or removed, which is where the issue arises.
To check that, create a new account and log in via the same device or browser. If the error does not occur on a new account but persists on a primary account, check your email account to see if you have received any email from Epic Games regarding the account ban or removal. You can appeal against the ban if you believe it was incorrectly placed.
If you encounter a login issue on the Epic Games desktop launcher on Windows, clear the launcher's cache from its installation folder, as that may fix the issue immediately. Follow these steps to clear the launcher's cache:
If clearing the cache doesn't work, you should repair the launcher to ensure none of its files have gone corrupt. The Windows operating system offers a handy feature for repairing apps automatically. Therefore, refer to our guide on how to repair apps and programs in Windows 11 and repair the launcher.
If repairing the launcher doesn't solve the problem, reinstall the client. This may take some time, but it'll ensure the issue at hand doesn't have anything to do with the launcher's installation. Therefore, uninstall the launcher by following our guide on uninstalling apps and programs on Windows.
After that, navigate to C:\Users\\AppData\Local after entering your username and delete the Epic Games launcher folders. Once that's done, go to Epic Games' official website and download and install the launcher as you did the first time.
Epic Games not allowing you to log in can be disheartening. Hopefully, the reasons why you might encounter a login loop or any other login issue are now clear to you. Furthermore, you will most likely be able to resolve the issue successfully using the fixes covered above. If none of these solutions work, contact Epic Games so they can investigate the issue.
When I started 7dtd this morning, I go the following error message: Could not fully initialize Epic Online Services: Not able to get login ticket from your platform. This is a new error message to me. All I want to do is to play a single player game. The "Play Offline" button is greyed out and cannot be clicked. I'm on A20.5 (b2). The retry button did not fix the problem What gives here?
Just for anyone else visiting this running into the same issue. This type of thing is usually from one of two causes. The first being that it is blocked by security software because you did not exclude the client like you are supposed to. The second is just bad DNS records. Windows isn't great at managing the DNS stack, and just sitting on the server selection screen for five minutes can be enough to overload it. Often when you face an issue like this, just flush the DNS stack by running "ipconfig /flushdns" from the command prompt or reboot the system.
@SylenThunderGood to know. I had the same issue and about at the same time too. A reboot fixed it. I use Steam (which has its own problems here behind the Great Firewall). Only recently have I been seeing Epic errors. How did Epic get a hook in this game? And why?
in my case this appeared because of having an ipv6 only APN from telekom.
The Epic online services sends an api request, and because of my ipv6-only connection the reply was never received. swapping internet.v6.telekom to internet.telekom fixed it.
Did anyone ever find a fix for this issue? I've tried everything including completely uninstalling and reinstalling the game. I've tried adding exceptions for everything in firewall, disabling firewall, etc.... Why did you break my game so that I can no longer play it online like I want to? The only option it gives me is to play offline. Log file shows successful EOS handshake but then unable to connect to it.
Those DNS settings are invalid and do not validate upon changing them to those values. I reverted to Cloudflare DNS settings (1.1.1.1, etc...) I have tried adding exceptions in my firewall for all the different 7d2d launchers, and tried disabling my firewall entirely, nothing works.
Not sure why you could not use Google DNS servers 8.8.8.8 and 8.8.4.4. That is very unusual unless for some reason they are blocked by your ISP, or by the network administrator.
More information on your network/internet configuration could prove to be helpful.
I have no security software blocking access to the client and save folders. I can ping those Google DNS ip's, but when trying to use them in my internet options, they failed to validate. This is of no consequence because I distrust and hate google anyway, so I would not have used their DNS even if it was the only working solution to get this game working again. I tried a solution I found elsewhere which involves editing platform.cfg to remove anything other than Steam. This allows me to see a server list now, but I can't join servers running EAC, and I can't join other non-EAC servers because it throws an error due to the changes I made to platform.cfg.
The game used to work just fine, I could play online. Now the devs throw in all this crossplatform and Epic bs and it's all broken now. 10 years of them fixing things that aren't broken and breaking lots of things in the process.
Update: I have no idea what fixed it, but I just tried to login to a MP game server and it worked! The server had EAC enabled and no password required, and it let me join. I messed around with some things last night and the last thing I remember doing was reverting back to the original platform.cfg file by validating my game files in Steam and it replaced one file, likely the platform.cfg file because I just checked it and it has the default settings again. Who knows, maybe the EOS servers were just having issues yesterday and are fine today.
I have now tried at least THIRTEEN FIXES and none of them work what so ever. This is getting insane, epic online services need to sort their @%$# out becuase i'm done doint their job for them. spent a full 40 hours working on this bug following guides. Here's what I've tried and STILL UNABLE TO CONNECT:
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