Ridemovi.com

[Monica Okane]

1Open the RideMovi app and find your nearest RideMovi Bike, eBike or scooter on the map.

2. Scan the QR code available on the vehicle and ride.

Please note: In the cities where the vehicle has a chain lock in the basket, a code will be sent via app. Use this code to unlock the chain lock.

To End a Ride:

1. Please end your trip by clicking on End Ride in the app

2. Follow carefully the parking instructions given by the app and move the vehicle if you are in a No Parking Area or outside the operating area.

3. Upload a picture of the vehicle parked correctly, making sure that the parking area can be clearly seen.

Enter your payment method

Before you can ride, you will need to add your payment method: credit card, Google Pay, or Apple Pay.

Each payment option will vary depending in which city you are using our service and can be checked directly in My Wallet section in the app.

Top-up your wallet or purchase a Pass or Promo Pack

Go to My Wallet page in your RideMovi App profile and choose to top-up for single rides or select My Offers page to purchase a Pass or Promo Pack.

Check your app for riding details:

Before starting a ride, please check into your RideMovi App the operating area, the No Parking Zones, and the parking instructions of the city in which you are using the service. Remember to always close the ride via App and follow the instructions.

PLEASE NOTE: The operating area and No Parking Zones may vary according to the vehicle you are using.

To avoid being charged with n administrative penalty, please follow local parking laws and regulations. Ensure that you are not obstructing pedestrians or traffic, that you are parking in a public bicycle parking or designated parking areas, and never in private spaces.

Additional costs for missing or unclear picture

Remember to always upload a photo of the vehicle parked at the end of the ride. The photo must clearly show the parked vehicle and the parking area.

As per our Terms and Conditions, all additional costs and administrative penalties will be charged directly from the payment method registered in your account. Here below are the details of the charges for administrative penalties which may vary depending on the city in which you are using the service.

Our vehicles are built and designated to provide sustainable and reliable trips for everyone, and we are constantly working on developing technology that will help keep our riders and the community safe. We recommend anyway to inspect the vehicle before riding and reporting any damage directly in the app by simply following these steps.

Terms and Conditions and Privacy Policy

You can read all about RideMovi Terms and Conditions on www.ridemovi.com/terms

You can read our Privacy Policy at www.ridemovi.com/privacy

AVM would like to inform you that as of June 2020 a new Bike Sharing service will be provided directly by Movi by Mobike and no longer through AVM. Movi by Mobike is a specialized operator who has been contracted by the Municipality of Venice.

For more information and subscription to the new service, please visit the web page: www.ridemovi.com

The current service managed by AVM/Bicincitt, which you are subscribed to will gradually be discontinued during the month of June 2020.

The contract signed with AVM S.p.A. will automatically cease to be of effect as of 01 June 2020; however any docking stations/bicycles that are still temporarily in operation during the transition phase (June) may be used without any additional charge.

AVM will refund the unused portion of the subscription as of 01 June 2020 (i.e. registration fee and any remaining credit balance).

All requests for refunds must be made through the online form on our web page -di-rimborso-servizio-bike-sharing

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