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Cloris Sopha

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Aug 2, 2024, 4:49:17 AM8/2/24

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Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.

How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.

Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.

THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.

Based on what I've read here and elsewhere on the net, it seems to be a wide-spread issue that only affects Netflix on AppleTV. I recently started experiencing the same issue where Netflix content will stream for about 20 minutes (sometime less), then quit. I've confirmed that this has nothing to do with WIFI, router or internet connection as I experienced the same issues with my AppleTV connected via ethernet. As a workaround, I've been streaming Netflix from my iPad to AppleTV over Airplay, and so far, no problems.

Problem NOT solved. I have a latest version Apple TV, iPad and iPhone 6s. I get buffering with BBC iPlayer and ITV Player when I play them on both the iPhone and the iPad. The iPhone and iPad are about 2m from the Apple TV which in turn is ethernet-connected to an Airport Extreme. My broadband runs at 20-30 Mb/s.

Streaming from my iPad app via Airplay works great, with exactly the same Netflix programming. Still, it ought to work on the Apple TV. I have 2nd generation. If I heard from enough people that there's no issue in 3gen, I'd get that, but if it's an issue across the board, i'll just stream. As others have said, Netflix is the only app that crashes. Everything else streams just fine.

4the gen Apple TV has the same issues. Weather it's Netflix, ESPN to Go, Fox Sports, or others, streaming is perfect on my iPad but low quality on Apple TV. All of the previous issues apply. Very disappointed with this product.

Thanks for sharing your thoughts. I dont think its a bandwidth issue. It would have affected all streaming services. I dont see any issue as such on Netflix, not even loss in quality. Apple TV on the other hand ends up freezing every 10 seconds and I am about to cancel my subscription.

a Apple Service Rep a few days ago. He and I have much the same Electronics education and Field Experience so we touched on Every Likely Fault about buffering. He agreed to send our 'long conversation' to Apple

Just thought I'd add to this post in case anyone at Apple TV is monitoring it. My daughter and I (separate households) are both having this same issue and it just began the past few days. Never an issue before. Seems to me like there's more going on here than a bandwidth issue. Does anyone know how to get actual support for this? I hope I don't have to cancel my subscription.

Apple TV content, unlike things like Netflix or Amazon will not automatically adjust its quality if your bandwidth is lower than required for the stream. Apple TV+ and other content in the Apple TV app may be in 4K or at least HD and require more bandwidth than what you have.

It's not actually a widespread issue with either the Apple TV box nor the Apple TV app on other devices. If it were there would be tons of posts here complaining about it, and yours is the first one I'm seeing. Also, I have no issue with my Apple TV apps or the Apple TV box connected to my TV with buffering to lagging.

My assumption was you were using Apple TV hardware hence my answers to you. You have clarified that you are simply using Apple TV+ service and I'm assuming you are using it on another device such as a Smart TV, Roku box, etc..

If you are having difficulty with the Apple TV+ service my recommendation is to start by contacting the support of the device you are using, for example if you have an LG TV that has the Apple TV+ app within it's Smart TV apps then contact LG and see if they can assist.

Failing that you can call AppleCare and advise them you are using the Apple TV+ app and the device you are using and then see if they have suggestions. You can find the correct phone number for AppleCare by clicking AppleCare Contact Info. By the way being polite and patient goes a long way, we know you are frustrated so please try and treat the agent(s) you speak to the same way you like to be treated.

I'm another one having this same issue, and for all you people jumping up and down about bandwidth. That is not the problem at my house. Like everyone else I can stream every other service with no issue. Bandwidth at home is not the problem.

I have a theory on what the problem is, and its not directly the App, but most likely the infrastructure streaming the content. Last night we sat down to watch an episode of Constellation and it was virtually unwatchable due to the buffering. Once we finished I went to Amazon Prime and it streamed fine, I then tried another show on Apple TV+ (Documentary called Home) and it played perfectly without buffering.

I'm not sure if certain content is streamed from different locations, or the infrastructure isn't able to handle enough streams for certain shows, but it certainly feels like the problem is not App, but something else in the way shows are being streamed. Please fix it Apple.

Apple TV content, unlike things like Netflix or Amazon will not automatically adjust its quality if your bandwidth is lower than required for the stream. Apple TV+ and other content in the Apple TV app may be in 4K or at least HD and require more bandwidth than what you have.

I am having the same problem. Apple+ TV streaming over Roku didn't start excessive buffering until the day after I installed a mesh network. The principal node, next to our modem, is maybe 12' (or less) distant from our TV and Roku player. My provider promises download speed of 300 Mbs; speedtest after installing the network is easily 360Mbs.