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The likely reason is un acknowledged packets. TCP/IP requires that every packet be acknowleged, but it doesn't require it to happen immediately. At very high transmission rates such as FIOS provides, any delay in ackowledging a packet or delay in re-transmitting a packet may cause the router memory to fill up with subsequent packets, creating the proverbial Gordian knot. You cannot get rid of packets in memory because they haven't been acknowledged, but you cannot get any more acknowledgements, because there is no memory left in the router to receive them! I suspect this is a situation the router doesn't handle gracefully.
If it does, then you have a stressed line problem that only occurs when the line is close to saturated, which is a common problem with lines that are marginal, and would probably require a trouble ticket.
You may also have a issue with fios itself, because you are streaming video you can see it where as if your just going to websites you will not see a network hiccup. I stream netflix all the time with no issues. I highly doubt it is a issue of the router running out of memory, because your router does not store what you are downloading, it is just routing on the packets of info onto the correct mac address that requested the info from the website., it does not buffer them.
I still think it is the router running out of memory. Contrary to what others have said, the router does have to store packets. It is just like any other node on a TCP/IP network. It has to hold onto the packet until the next node up the line has ack'ed sucessful receipt. TCP/IP does require that every sent packet be acknowledge, but to deal effectively with high speed transmission, and long propogation time, it can send the next packet, in fact it can keep on sending packets until the packet is ack'd. The packets do have to be ack'd in order, but It can take a long time. The obvious problem is at very high transmission rates, delays in ack of even due to just propagation delay can chew up a lot of memory in the router. The faster you make the connection, the faster the router will run out of memory, so making the connection faster will make matters worse.
While it is configured that way, some other things may not work, but if the netflix streaming video works without the router, there is your answer. The PC has far more memory available for packets than the router. so is far more tolerant of long delayed acks.
I'm having same issue, waited my 30 minutes with Netflix support and that said "no idea" and that they are working on buffering issue. Has anyone got past this yet? Very frustrating and wonder what is up w/router to just drop like that?
how did you access the ONT outside? all locked up? but after doing so you ran cat 5 cable for that to the inside to a wireless router and use that for internet and leave the actiontec in place for the TV side? did you disable anything in actiontec?
In terms of getting this done with Verizon Tech Support, we need more detail, they are stingy with helping anymore. what number did you call and what was the wording you used? i'm guessing they will say not suppoted so get lost.
I have the same problem. Internet signal good. When I go to settings and network, it indicates a green check for internet and wireless. I can use the internet on my laptop. In fact I am typing this on my laptop now. But when I try to use any of the Roku apps such as netflix, AmazonPrime, YouTube TV, I get messages like "failed to load content", or "no internet connection." I have unplugged and plugged everything multiple times. We have two Roku devices on different TVs. Same problem on each. I swapped out one Roku for an Apple TV box and had the same problem. I see that no one actually helped the prior writer. Has anyone had the same issue. Any ideas?
Didn't work for me. 3 devices, nothing changes, did all the steps. Internet went out and now I feel like I'm back to square one looking for a streaming device. Really need on call customer service, feel like searching through this page is pointless because of so many issues.
Greetings from the Roku Community, and thanks for keeping us posted!
We'd love to investigate this issue further. May we know how far your Roku device is from your network router? Did we recently make any changes to your network or network provider? How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptops, computer) Do you have cellular data so we can try connecting your device to your hotspot?
I have made no changes to internet services, no new equipment and have had Roku for about 4 years. There is a "not connected" error message. This has never happened before. The TV and modem have not been moved. There hasn't been a problem until 2 days ago. We have rebooted everything - router and Roku - Roku more than once. There are 2 bars out of 3 on the internet connection on the laptop - which has always been enough to stream in the past (I can stream Prime directly from the laptop). Have there been changes with Roku that require more speed now than last week? Do I need to upgrade the internet service speed?
A warm welcome here in the Roku Community!
We will be more than happy to take a closer look into this issue that you're having. Could you provide us with the serial number of your Roku device? What troubleshooting steps have you taken so far?
We have reset Roku probably 3-4 times, turned power off and on a few times, shut down the modem/router, reentered the PW on Roku, moved the TV around - but there was no reason to think that would help, as modem and TV have been in the same place relative to each other since before we had Roku. Perhaps the Roku model is just old and we need a new one.
Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.
In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.
On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.
I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.
When I power on my PPM without a network connection, the date is set to 2006. This means that trying to play downloaded movies in Netflix gives an error. If I then connect to a network, the time is set correctly and the movies can be played.
I think maybe the Netflix app always tries to check some DRM related stuff to be able to play a file, and yes, it could be as simple as a date/time check online. But having a solution for the timekeeping would indeed be great.
Guys, there is no clock in our projector so there is no way to keep the time after reboot. We tried to implement something different with our engineer but failed.
The only way is to make the put the time in manual mode after reset
Has anyone established a workaround for watching Netflix using peer to peer mirroring on Airplay? I have no Wi-Fi, but I have an unlimited LTE data connection on my phone. The unlimited data only applies to the phone though, and not to personal hotspot/tethering (or I would just connect my Apple TV to my phones Internet-not that simple unfortunately).
I have the most updated equipment (iPhone running 8.4 and apple tv 3rd gen rev A with the most up to date software). What I want is to mirror my iphone screen to my HDTV using apple TV AirPlay mirroring. I have it all set up and it works fine, but when I try to play a Netflix vid, I get a couple of different error messages. Netflix customer service has told me that Netflix doesn't work with airplay, but that they are working on it. Something about my data connection not having enough strength to send the proper resolution to the HDTV. But really it's just a Netflix hasn't figured it out yet, because I can use both the NBC iPhone app and the Hulu iPhone app, and they both work great with great resolution and no lag while using peer to peer airplay mirroring
TThanks for your thoughts. Do you mean that Netflis developers need to figure it out, or AirPlay developers? When I made it clear to Netflix that I may have to cancel my service and go with Hulu since the Hulu app works perfectly, they said that they would escalate my case and contact AirPlay about it. We'll see if that actually happens.
It would be the Netflix developers. Airplay is a protocol developed by Apple. The same tools are given to all, if there is a an issue it will be up to the specific app developer (in this case Netflix) to fix it.
The issue is that AirPlay simply hands over connection details and expects the AppleTV to do the heavy lifting (actually pulling the data from Netflix), so this is by design. In order to be able to AirPlay Netflix, the AppleTV itself must have an internet connection. "Mirroring" the iOS device would probably work, but is not ideal for movie watching.
I don't believe the ad-hoc wireless network created to facilitate "direct" airplay shares the iPhone LTE Internet connection - it works in similar fashion to peer to peer AirDrop. The AppleTV must have Internet access itself in order for HTTP Live Streaming to work. The same thing will happen when one tries to AirPlay YouTube, Vimeo, etc from an LTE-only iPhone to a peer to peer AppleTV without an active Internet connection - it's not just Netflix.
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