We are Hiring for L2 Application Support // Coraopolis, PA

[Vansh]

Hi, 

Hope you are doing well...!!! 

We have an opening for L2 Application Support // Coraopolis, PA

 

Title: L2 Application Support

Location: Coraopolis, PA

Employment Type: Contract

Please share resumes at va...@kksoftwareassociates.com

Role Description:
Role L2 Application Support
Skillset Requirement: .Net and POS (Primary), Angular, Kafka (Secondary)
Application support and operations for store systems, covering incident management, service request fulfilment, proactive problem management, and continuous improvement through automation and collaboration with Product Engineering
Timely response and resolution of Critical, High, Medium, and Low priority incidents related to store systems and applications
Setup required monitors, dashboards and alerts, perform alert tuning to reduce noise
Usage of observability tools for monitoring and log analysis to ensure real-time detection and early intervention.
Analyse and implement proactive fixes (code/config changes) to prevent recurrence incidents and improve system reliability.
Execution of Root Cause Analysis (RCA) and Post-Incident Review (PIR) for all critical incidents
Create, review, test, publish, and enhance SOPs with lessons learned from issues, incidents, and post incident reviews.
Perform proactive error analysis to identify trends and patterns to identify recurring issues, problems
Post-deployment validations in collaboration with Product Engineering to ensure application is working as expected
Validation and support for system patches and updates (if any), ensuring stability of store operations
Perform Holiday readiness activities including validations, load testing, monitoring in collaboration with Product Engineering.
Create weekly and monthly status review reports and share with stakeholders

 

Regards,

Vansh Swami ||Technical Recruiter ||

Email Id: va...@kksoftwareassociates.com