Scantronic I-on 10 Installation Manual
Rosham Rosebure
Just joined the forum as it appears to be full of well informed security alarm experts and I'm hoping that someone might be able to point me in the right direction with regard to a problem I am having with my Scantronic alarm.
I have a Scantronic i-on 40 with the I-kp01 control panel. The system was installed about 3 years ago and has been working fine during that time. Yesterday when the system was unset (just after being triggered by one of the kids) it didn't make its usual beep. On investigation I noticed that the date and time had reset to 2010. I checked the log and there seemed to be multiple zone trigger entries and also a Keypad 12v fail message and an Auxilliary 12v fail message. I set the alarm and then triggered it to check if it was working, but when the alarm went off the keypad display disappeared and then reset itself. I then went through an individual test in the menu and found that the keypad itself appears to be ok and the internal sounder works fine, however when I tested the external wired bell, the moment the bell sounded the keypad went off and reset. Nothing has changed with or near to the alarm setup since install. I have reread the manuals but there is no particular troubleshooting section for this problem and no explanation of the fault messages. I have called Coopers (Scantronic) directly and spoken to support but unfortunately they offered me little in the way of advice other than to do a generic installation check.
Thx for the feedback. My very limited experience of alarm systems and basic logic suggested to me that it was a problem with the bell itself. One thing that the support guy at Coopers suggested was corruption of the software / system and maybe a default restore would solve the issue ... is that a likely scenario ?. Is it likely to cause this kind of problem ?. The system has been working fine for 3 years or so with nothing being changed at all, I figured that it might be something external that could have failed or shorted. If there was a permanent short on the bell, would that not error somehow prior to going off. Also, would the bell work at all if there was a short (the bell tweets for 1 second prior to restart).
Oh ... one of the previous posts mentioned the possibility of the backup battery being an issue. Is this battery a rechargeable and does it tend to be an item that is replaced at set intervals ?. If the battery had given up, could that result in this situation ?.
Ok ... so I called in an Alarm company to check out the problem. After doing various tests it pointed to something wrong with the external siren unit. When a new unit was temporarily wired in, it worked fine. The units were swapped over and on inspection of the old one, there was what appeared to be a dead spider and some kind of fluff or nest like stuff on the back of the pcb. The guy suggested that the unit had done well for the amount of time it had been in use ( 14 years ). The backup battery was also drained so had that replaced as well.
The Scantronic i-on Interface Board (CS0427) will plug onto any Scantronic i-on Control Panel and enable direct connection to a CS53xx DualCom GradeShift UDL software version V3.14 (March 2014) or later, using the connection lead supplied.
When connected and enabled, the DualCom will send any Fast Format, Contact ID or SIA alarm messages generated by the panel. In addition, it will enable up/downloading between the panel and i-on Programmer software via the DualCom and the Gemini Platform (subject to installation of CSL UDL software and setup. Contact CSL Technical Support for more UDL information).
The i-on Compact Security System is a Grade 2 wired intrusion detection panel with 10 zones and up to 10 users and 4 keypads. It is promoted as being suitable for simple, entry-level burglar alarm systems to protect homes and small commercial installations. This i-on 10-KP version includes an integral proximity reader. The panel size is 239mm (h) x 250mm (w) x 90mm (d) with a weight of 2.8 kg without the battery.
The keypad is connected to the panel via a 4-way connector for 0v, 12v, A & B for its power and serial communication. Up to three additional keypads can be added using either bus or star wiring configurations. Alarm devices are attached to the PCB using a two-wire alarm format plus power from the 12v auxiliary outputs.
This manual covers the use and operation of the Mx-4100, Mx-4200 Mx-4400 and Mx-4800 Fire Alarm Control Panels. Refer to the Installation and Commissioning Manual (Document No. 680-014) for details of how to install and program the panel.
This manual gives detailed operational information, some of which will need to be referenced by the installation engineer when setting up the panel. Sections of the user manual must be completed by the engineer before system handover.
The i-on Compact kits came with a variety of devices in a single box for starter-level security residential and small commercial properties The installation comes with a control panel and batteries included for each device. The instructions are clear in that the unit must be installed and maintained by qualified service personnel. Most of the installation required limited knowledge with the use of wireless technology but does require to be connected to the mains which have the potential of electric shock.
The control unit is the central component of the alarm system. Inside, it contains the processing unit, power supply and standby battery, which keeps the alarm system operational during a temporary power failure. The module is a wireless intruder panel with built-in keypad that can allow for 20 radio zones.
The Siren is an external siren and with a strobe unit design. Radio communications are used between the siren and the control unit, which means that no fixed wiring between the two is needed. The external siren can be viewed as a visible deterrent with a 100dB sound output in the event of an alarm trigger,This has to be installed within the radio range of the control unit/expander (max 500m in free space).
The key fob is used for set / unsetting the system or provides feedback on the status of the system if set on exit etc the keyfobs can be programmed to enabling devices to be controlled locally; e.g. garage doors that can be opened and lights switched on.
The installation required the connection to the Mains network to the unit which as stated in the manual required to be installed and maintained by qualified service personnel. The kit is supplied with excellent instructions for each of the components to install, the location of each item is a key consideration prior to actual installation with a site survey recommended.
The Kit comes complete with all the necessary parts to provide standard residential installation. Most of the installation can be done by a handy DIY person familiar with following instructions, drilling but may require expertise of an electrician to establish the mains power connection on type of cable used, fuses, hazards etc. The Kit while advised easy to install does take time in terms of location of units, setting up etc. This cost of the unit is affordable to get a quality brand of alarm system into a property without the need for hard wiring of cables throughout. Advanced features can be added in terms of additional camera can be connected or connected to the cloud to manage remotely with a mobile app available to monitor remotely. If the intention is to use where a pet is around the pet-tolerant motion sensors are strongly recommended.
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