Afreg

[Frida Kosofsky]

Howeverwhen I click on My Account in Affinity Photo and click on the Register Now button, it says "A problem occurred while registering or signing in." (as shown in the attached image).

It is the same no matter how many times I retry.

I'm wondering if Serif has made some change to their server, which is requiring some stricter security. I've checked this periodically since first reading about it within the past couple of days. Now not only do we have to run the program(s) as Admin, but after doing so, the sign in page does not stay within the program. It opens Serif's web site for registering. See screenshots.

It used the default browser (safari) and the screen stayed black. I then used chrome as the default browser and it worked. And the file afreg.cfg had a space between the g and the . I removed the space and it worked

All I really am certain of is it is all working normally for me in all 3 apps while running 10.15, & I do not need (or seem to have) the afreg.cfg file anywhere in any of my 3 apps, including the 2 I bought from the MAS.

First, thanks to everyone who is trying to help! I followed your instructions Leigh, and I got the same result as before (screenshot attached). I'm running on an older iMac and have been advised by our Apple repair service not to attempt to upgrade. The program itself seems (so far) to run just fine on my computer - it's just that I am unable to register.

I have just purchased AP and the first task that I tried to do was register this product. Unfortunately, it would not allow me to connect for registration to occur and instead kept telling me they were sorry and to try again or leave until later.

With this file in this folder, restart the Affinity app and open the My Account dialog. You should hopefully find that the application opens your default web browser, where you can finish the sign in/registration process.

I can confirm I tested placing this file in the aforementioned location and when opening the My Account dialog, I was prompted to Login or create an account - selecting this option then prompted me to complete the sign up/sign in in my default web browser - which happens to be Safari.

I have had confirmation that 1.10 would not have changed the behaviour here, however all other users who have added this .cfg file have been able to register the Affinity apps with their Affinity account, and there is no known issue that should be stopping this from happening on your computer.

Should this continue to not work, then unfortunately it appears as though there may be an issue with Affinity Web Services and your mac user account. I recommend creating a new Admin user and installing the Affinity apps, then seeing if you can register here. I suspect this will work as expected, which would confirm the current user account on your mac is causing this issue - be this a security setting or perhaps a rigid anti-virus app stopping the app from connecting correctly.

I am having the same problem. Affinity Photo 1.10.4 produces this error: There was an unexpected problem while handling the server's response (0x00000002). I get the same error signing in or creating a new registration. I have reinstalled APhoto but without luck. I have looked over the Security and Privacy Preference panels and I can't see any problems. I don't have this problem with Design or Publisher. I can reach the server from both programs. Suggestions?

My sincerest apologies for the delayed response here, we were extremely busy over the Christmas period and working from home during the pandemic is unfortunately extending our response window to be longer than normal, many thanks for your continued patience and understanding here.

Sorry to hear you're having trouble! I can confirm our team have identified an issue with the My Account service within the Affinity app and we're working to resolve this currently - the issue appears to affect mac and Windows, but not iOS at this time.

The My Account feature has a built in 'fallback' option, which instead of using an embedded web browser within the app (that is currently the source of the issue), the app forces you to sign in through your default web browser, and then returns you to the app to complete registration. This '.cfg' (config) file simply makes sure that Affinity uses the web browser outside of the Affinity application.

I already followed the instructions above in this thread where you copy a file into an affinity folder. it didn't change anything. In case it's relevant, I believe I purchased Affinity through Serif and not the App Store.

I've searched the Affinity Store using the email address you've used to sign up to the Affinity Forums and unfortunately I'm unable to locate an Affinity account - which would usually indicate that the Affinity app was installed from the Mac App Store/

Please note that the "Application Support" folder mentioned above, contains a "space" in the folder name, so you have to put in between quotes in case you want to copy the afreg.cfg file. Once you copied the file to this folder and start Affinity again, registration starts by opening an internet link. Unfortunately that link could not open in Safari, but I was able to open it on Firefox. (Copy Paste) and then register. I successfully registered and got the 4 free filters.

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