Fwd: Interview Call Letter | Microsoft GTSC | Support Engineer -Internet Explorer
prem kumar
From: Rolson D'Souza (Ma Foi Management Consultants) <v-ro...@microsoft.com>
Date: Wed, Jul 24, 2013 at 11:08 AM
Subject: Interview Call Letter | Microsoft GTSC | Support Engineer -Internet Explorer
To: "pkpr...@gmail.com" <pkpr...@gmail.com>
Dear P.Premkumar,
You candidature has been shortlisted for the written test for the below said position - Support Engineer (Internet Explorer).
We will be conducting interviews on this Sunday 28th July 2013, between 10 AM to 2 PM on the below said venue.
Date : 30-June-2013 (Sunday)
Time : 10 AM to 2 PM
Interview : Face to Face
Contact Person : Rolson D’souza
Building : Embassy
Location : Level 3
Venue Details:
Microsoft India (R& D) Private Ltd (GTSC)
Level 3, Embassy Building
Embassy Golf Links Business Park
Off Intermediate Ring Road
Bangalore-560071
Note:
· This e-mail is part of mass mailer, if the below job opening doesn’t suit your interest kindly ignore this mail.
· If you have already taken written test for the below role in past 6 months, kindly ignore this mail.
Position: Support Engineer - IE Core
Location: Bangalore, India
Introduction
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft"s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft"s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
For more details regarding India GTSC, please visit http://www.microsoft.com/india/gtsc
The Role
As an Internet Explorer support engineer, the engineer will support technologies including HTML, DHTML, Scripting (Jscript & VBscript), IEAK, GPO, and AJAX (client side).
Responsibilities
· To provide technical support to a wide range of customers, from independent developers to large, in-house information technology organizations, who are using Internet Explorer (IE) as a web browser. They would be using Microsoft tools and technologies such as Network Monitor, Windows Performance Tools, and Visual Studio.
· Identifying and documenting issues with products and implementing sample code to demonstrate programming techniques or APIs.
Qualifications, Abilities and Experience should include:
· Strong knowledge on Active Directory (GPO)
· Excellent understanding of network communications (TCP/IP, DNS, DHCP, Proxy etc.).
· Familiarity with IE and scripting languages (Java Script, VB Script).
· Familiarity with HTML.
· Proficient in IEAK, Security Zones and Accessibility.
· Proficient with IE related settings- Proxy configuration and knowledge on proxy servers.
· Strong troubleshooting skills and knowledge of tools available for troubleshooting
· 2 Years of Windows Administration experience (Managing enterprise level environments)
· Excellent problem solving , communication and customer handling skills
Required Skills:
· Strong knowledge on Active Directory (GPO)
· Excellent understanding of network communications (TCP/IP, DNS, DHCP, Proxy etc.).
· Good understanding of IE and scripting languages (Java Script, VB Script).
· Familiarity with HTML.
· Good understanding of protocols ( HTTP & Network protocols)
· Proficient in IEAK, Security Zones and Accessibility.
· Proficient with IE related settings- Proxy configuration and knowledge on proxy servers.
Desired Skills:
· Familiarity using C/C++, VB.NET and/or C# .NET
· Good debugging skills
· Strong troubleshooting skills and knowledge of tools available for troubleshooting
The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT
Thanks and Regards,
Rolson D’souza | Microsoft India (R& D) Private Ltd (GTSC)| Staffing Team |
“The Key To Success Is Seeing Possibility Where Others See Impossible”
Thanks and Regards,