How many other Sphinx indices do you have in your app? Just wondering if there's some conflict somehow, though that surely would crop up in dev as well.
As for the missing records - do you have many accounts with no first name, last name or email addresses? I remember reading somewhere that Sphinx ignores records that have no data in their fields. Not sure if these two problems are related to each other.
Also, going by an issue you logged on Github - is this the app you're using the indexed_models setting with? Can you confirm that all relevant models are in that setting?
Cheers
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Pat
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A quick work-around could be to add a custom field to the mix, to ensure there's always data:
indexes "'account'", :as => :placeholder_field
Does that help?
--
Pat