ZuAudio brings lifelike sound back into the living rooms and lives of regular homes and people. The \u2018Zu sound\u2019 is compelling, bold, efficient, dynamic, real and gives upfront blood and guts veracity to playback. Our architectural designs and endless finishes are as nice as the sound and when combined with our innovative and efficient U.S. manufacturing you get reasonably priced state-of-the-art audio products that working-class music lovers can afford.
Zu Audio products are designed and manufactured by us\u2014this is important to us and we think it should be to you: better built, better performance and since they are build in our own \u201Cback yard\u201D we are constantly striving to reduce waste and minimize pollutants; and yes, poor design and poor build are pollutants. And so you can know for yourself in your own home with your own gear we offer the best 60-day trial experience anywhere.
Zu incorporated in 2000 with an overarching objective of re-establishing the relevance of \u2018made in the USA\u2019 to high-value, affordable, high-efficiency music systems for regular consumers without bottomless wallets. As a brand, Zu personifies this approach in product and by stripping back orthodox distribution channels to the bare minimum and so more closely engaging the consumer; because the closer you are to Zu the closer you are to the music.
Zu is an engineering-driven research, development and manufacturing company direct marketing innovative and compelling audio products at prices that reflect cross-industry value-visible relationships. This positions Zu to directly compete for discretionary dollars from non-audio products and moves Zu much closer to the mainstream consumer economies, as well as participating in reflating and expanding the hi-fi market. Zu was and still is an American brand with all products manufactured in the United States of America.
Zu products perform, offer sincere value and are priced to reflect genuine economics and not arbitrary whims\u2014and they look as good as they sound. With Zu, voices sound human, instruments are genuine, impact and resolution of musical details are consistent from extended treble through deep bass. Zu is about maximal tone, texture, stereo, and dynamic realism. Performers and sounds are as recorded, and captured color and shading is unmasked and recordings becomes alive and compelling. How? We design by ear first, using tests and measure to assist not govern our sensation of tone. Against the grain? surprisingly. And to keep our creative edge and quality of build Zu products are designed and manufactured in our home town of Ogden, Utah.
Boiled down Zu Audio designs are based on experience, applied physics, common sense, and attentive listening to all forms of music and sounds\u2014real and sometimes recorded. Our efforts to make playback fun and accessible are achieved in our loudspeaker, cable, turntable and other hi-fi home audio products, which use original concepts and engineering to restore aliveness and realistic fidelity to playback.
60 days full money back return privilege. We want happy customers and letting you live with the product being considered is the best way to really know if you are going to be happy or not. In conjunction with our liberal return policy we ask that you give the product proper consideration and consult with us regarding setup, tuning and integration into your playback system and home.
If after 45 days you decide the product is not what you had hopped it would be we will arrange to have the items picked up, you are only out the initial shipping and your time. If you send them back before the 45 days mark without first talking with us\u2014again we expect you to tap into our knowledge, experience and willingness to help you get the most from your purchase\u2014you will be subject to a 20% handling fee.
If additional time is needed, say you are also evaluating the competition or another component that has not yet made it to you, simply call or email us at anytime within the first 60 days for an extension of the satisfaction guarantee and provided your request is reasonable we can extend the terms to 90 days.
This guaranty assumes the product has not been abused, misused or improperly repackaged. This satisfaction guarantee does not cover loss, damage, shipping charges to you, or international shipping costs. Promotional or discounted products may have their own satisfaction guaranty policy.
Custom orders, unless otherwise agreed to, are excluded from our 100% money back guaranty. If you have commissioned a custom color or an unusual cable termination or format you may only receive a portion of the original amount back in refund, typically 80%.
Please call or email us for a return material authorization number. This provides opportunity to assist you and helps us to schedule for rapid turnaround of refund or service. Once an R.M.A. is obtained you must return the product to Zu within 14 days of the issuance of the number.
Repackage the complete product using its original packaging. If you have any questions about packaging please call or email us for assistance. Product damage caused from incorrect repackaging is not eligible for refund and the freight company may also reject your insurance claim. Until we have the product back in the shop and sign off that it is eligible for refund, the product is still your property and responsibility, we recommend you insure or declare the full value when shipping. We also recommend that you only ship with a freight company that has a good reputation and offers tracking and insurance for the full amount.
Zu reserves the right to change the terms and conditions. And while we try to represent our products accurately, we are not responsible for typographical errors and inadvertent data and copy screw ups. We also reserve the right to cancel any order you have placed for any reason, including billing or pricing errors.
Overseas customers should know that local charges (sales tax, customs duty) are very likely to occur, depending on region and law. These charges are at the customers expense. Utah customers can expect to be charged their counties tax rate.
Zu\u2019s marketing and business have been built on a direct to end user business model. Direct to end user marketing and sales guides our policies and practices and accounts the majority of our business. Zu reserves the right to suspend or terminate business relationships with any reseller or international agent.
If any of Zu\u2019s policies are held by a court to be unenforceable, the policy in question shall be limited to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy so the policy\u2019s intent shall remain in effect.
Zu is fully committed to protecting your privacy. We will not sell, trade, rent or in anyway disclose your personal information to anyone without your permission, except in cases of liability, legal action or compliance with U.S. or Utah law.
We do not automatically collect any personal information about you including name, address, telephone number, and email address; we don\u2019t even subscribe to caller I.D. for telephone communication. We do however obtain some types of non-personally identifiable info such as the ISP you use to connect to the internet.
When purchasing product from us we will collect certain personal information to identify you, protect against fraud, and secure payment; all of which can be avoided if desired with a cash transaction. We may ask for your personal information when discussing a service or guarantee issue.
We may be required by law or litigation to disclose your information. We may also disclose information about you if we determine that for security, law enforcement or other issues of public or trade importance, disclosure is necessary.
Our credit card and payment processors: American Express, Visa, MasterCard, PayPal, merchant services... may also collect information about you in order to process your payment. If you do not know your credit card and issuing bank\u2019s privacy policy we would advise you contact them.
We may use your personal information to send important notices, such as communications about purchases; but otherwise, if you have not requested to receive information, you will not be hearing from us. For those that would like to hear from us about new products, special offers, events, and other news, please signup or request to be on our email mailing list.
Zu Audio uses Secure Sockets Layer (SSL) encryption in all areas where personal information is requested. To make purchases through our site you must use an SSL-enabled browser, most are. This technology protects the confidentiality of your credit card and other personal information.
Also to safeguard your information, we route secure sockets layer within the same network as our shopping cart, all controlled by Zu and components of our site\u2019s very robust Joomla 1.5 framework.
Your personal information stored in our accounting software is also heavily protected with isolation from networks, local encryption, machine encryption, and program specific encryption. This secure database is located in Ogden, Utah, in the United States.
We do not use cookies to track personal information. Cookies are lightly used to improve your experience on our site and we cannot use these general cookies to personally identify you. We do not require cookies to be enabled on your browser unless you are making a purchase through our website. Also know that we do not use any form of web bugs, beacons, or pixel tags in our site or email to track or obtain any personal information.
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