Landis+gyr Manual
Siri
Just over a week ago a Landis & Gyr E355 smart meter was installed. I asked the installer for a manual for it, he didn't have one and said to contact my supplier. I asked him how to read it, he didn't know and said to contact my supplier! I asked him how the boost worked, he didn't know and said to contact my supplier!! I came to this site looking for a contact email address but there isn't one. So, I lodged a complaint with the complaint function on this site, I complained about the lack of an email address and asked for the manual for the meter. I have heard nothing since.
The reason I want an email address, and didn't phone, is because I want a paper trail for the inevitable problems, something consumer bodies advise doing. I guess my next step is to lodge a complaint with the Energy Ombudsman.
Hi @RichardP, AGL is your energy retailer, responsible for your billing. We arrange with electricity distributors to upgrade infrastructure like meters, but the distributor owns and maintains the physical metering. I would suggest reaching out to your electrical distributor to get those questions answered! Thanks- Mark.
I'm also trying to understand the codes on the Landis & Gyr E355 meter. The power distributer replied to my enquiry with, " In response to your enquiry, your Retailer is responsible for the installation, maintenance and reading of your Smart Meter.
We suggest that you contact your Retailer in relation to this enquiry." So is there anyone here to help please.
DREWATT, thanks for your comments, it confirms what I was told (and at least you got a reply!). I haven't replied to the response from AGL as I have been waiting for replies from Landis & Gyr and Intellihub, the company that installed the meter. Result, nothing. It appears that the current business model when dealing with customer questions is to ignore them! This also happened to my original complaint to AGL, no response. Incidentally, Landis & Gyr no longer show this meter on their website, so presumably it is considered an "old" meter. Or it had "issues" so is no longer manufactured?
Back to my problem, AGL informed me that the meter was to be installed and they were the contact point regarding the installation. They also informed me of the installation date, and again were the contact point for this. As far as I am concerned AGL wanted the meter installed and therefore are responsible for customer queries. As they appear unwilling to help customers with this issue my next step will be to request that the old meter be reinstalled as this new one is not fit-for-purpose, in my opinion, as they are unable to provide the necessary information I require to read/operate it. If they refuse this request then I will make a formal complaint to the Energy Ombudsman.
Thanks for your reply. After several searches on the web & on the Landis & Gyr website I can not find any information on the Landis & Gyr E355 meter. I guess I'll just wait for my next bill & then decipher what the codes represent.
I like to consider my google-fu as fairly reasonable but I was unable to find anything about how to read the meter, in fact what I found was simply more people asking the same question (with no answer). Perhaps you would be good enough to provide links to these sites you refer to? Interestingly, 109 people have viewed this thread, which makes me wonder just how many others share my thoughts on the matter.
NEILC, it appears from the tone of your reply that I have in some way offended you, if so I apologise as that was never my intention. As of this post there have been 189 views, which I find interesting, and makes me wonder how many others out there are annoyed at not being given instructions with the meter installation. I have found instances going back a year or two concerning this issue (and with other retailers too, not just AGL) and with no resolution - basically, customers are being ignored!
During my searching I came across this little gem from Power Networks "Since 1 December 2017, your retailer is now responsible for installing all new and replacement electricity meters for residential and small business customers." That, to me, lays the responsibility fair and square in AGL's lap (are you reading this Mark?), which is also supported by customers being told by Intellihub, when they bother responding, to contact their retailer.
While I appreciate your taking the time to explain how to interpret the meter from my bill I already know how to do that but it is only a partial solution. I either have the manual for everything fitted in my house or I know where to download one if necessary - except for this meter, it has proven impossible to obtain.
As for requesting a "like" or clicking the "solve" button........I have come across this quaint practice on other forums and find it amusing. Over the years, on various forums, I like to think I have helped many people (and, in turn, been helped by many) and never once have I expected a "like" or given one, I am happy with just being able to share my knowledge and experience.
Perhaps I should just disconnect the transmitter part, maybe that will get somebody's attention. After all, it is on my property, fitted to my power board, and it is not necessary to tamper with any seals to do that.
2024 AGL recognises the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands on which we work, and we acknowledge those communities' continuing connections to their lands, waters andcultures. We pay our respects to their Elders past, present and emerging.
This week Origin Energy installed a Landis Gyr E355 Smart meter. There is a single green button to operate the display. It is the beginning of winter and my solar HWS is now providing minimal heating during the day. I have no idea how the hot water boost is operated. When I press and hold the button, there is a reassuring click but it is not clear from the display if that has switched on the hot water (or off). They supplied no documentation for the unit, the Origin website offer no information, Google is not useful, and calling their helpline has so far been fruitless. Does anyone have any experience with this unit?
If you continue to have problems, report it.
If you don't get any positive response, keep going reporting it.
It took me three phone calls/reports to get something done.
It has taken nearly a month, but I finally got a response.
Hi, Has anyone found any guides on pulling the data from it? E.g. zigbee,4g, P1 port or otherwise?
I found a AU certificate for it but couldn't find any information on the Landis Gyr website. -approval/14-2-111_-_r0_1.pdf
I have just had an E355 Smart meter installed by AGL. No documentation left how to read the meter, and then two days later, an email from AGL< stating that my controlled load for the Hot Water Service will be removed.
Have tried contacting AGL for the past few days. Can get no info on the meter and no contact from AGL. even though I have left numerous comments on Messenger and via the AGL portal. What a crap company. Out to screw us all. So much for the Smart Meter. Smart for AGL. But a total shaft for the consumer. So much also for AGL website. What an absolute joke. You leave a message, and no one gets back. Go in and have a look. When you click on contact us, it will let you do a web enquiry. If you click on the phone icon, nothing happens. Company is an absolute joke. How does the Australian Regulator allow this company to get away with doing what its wants at the expense of customers.
Still haven't found a manual on it yet. Wondering what the green button does. Yes pressing it changes the menu but holding it down for maybe 10 seconds does something too ...as a red light flashes next to 1000 imp/kWh.
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