security at the gate very rude

[yoyo]

today i experience a very rude security guard at the main gate, and
his name is SHADID, rude to me my guest in the car. How do i go about
it? First, he was talking to his partner why keeping me waiting
until he was done without any excuse.He was asking me question that
was not polite to me or my guest.Can someone tell me what to do about
him?
10/08/11

[Bob Whitson]

I would file a complaint to the HOA. You can also try contacting Ross Morgan directly to file the complaint:
15315 Magnolia Blvd # 212
Sherman Oaks, CA 91403-1176

(818) 907-6622

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[Brandy]

I would write a letter to the manager of Security Specialists and cc
it to Tiarra LeMacks and Ron Rector at the HOA. Security doesn't work
for Ross Morgan; HOA managers and their staff do.

[saeed th]

from what i know, they always ask questions, some of which could be
random but thats not necessarily bad, its a good security thing to
make sure just not anyone is coming into the complex. But yes ive
seen them be rude at times but then again, u dont want overly nice
security guys either cuz u want them to stop crime, not just say hello
to anyone they see in the complex.

My biggest complaint about security is they dont tell the guests that
their pass is valid only until NOON the next day. It's prob written
on the pass but who looks at a pass? u just put it in your car and its
not right for security to just put a boot on it without even calling
the owner first. At least give a warning then do that...sometimes
things happen and u cant reach your car by noon to move it. Sometimes
people stay longer than a day, and they're supposed to get a new pass
each day. The unit number they are visiting is on the pass, so just
call the owner before giving a ticket or booting the car...

also there should be a damn sign in visitor spots, no one knows where
they are exactly....and on the same signs write down that your car
will be booted if you dont move it by NOON the next day.

[Bob Whitson]

The security company gets a kick back from the towing company, that is why they are so eager to tow cars.

[LiliRod]

bob, are u sure that you know this for a fact? Let's not spread any rumors. I have spoken to security new and old and they hate towing people's cars. Most feel hoa rules are so strict and hate having to enforce the rules. Especially when is it the security who gets blamed and yelled out for towing and kicking people out of pools. I am not trying to defend their rude behavior that yoyo experienced but make sure you know the facts.  

[saeed th]

yea i heard that before too and people also say security could be
behind the thefts too. I dont know, we cant go around spreading
rumors and maybe there are a few bad seeds in the bunch but not all
the security guards are bad there, some are very nice. So lets just
stick to facts and not mix things up. Reallity is we wouldnt be so
pissed and looking in every direction to blame if it wasnt for the
shitty performance of the HOA. If the HOA was good, not many would
complain about the security.

HOA cannot possibly be as big a bully as people make it seem. If we
have more owners involved and someone like Yuka being on the board,
our problems will be solved. This isn't some oppressed country with
backward rules so its not out of our hands...we just gotta realize
keeping a huge complex like ours at all times and making everyone
happy is just not possible.

[Christopher]

HOA is not the bully. We, as homeowmers, just keep letting it step on
us.

[JennyK]

Lili is right- I have spoken to the security as well about this and
the last thing I knew they were only towing cars if they parked in a
resident's spot and the resident requested they be towed. The security
guards will try everything they can to find out who owns the car
before they tow it. The visitor spots are marked with a "V" if the
people who parked there looked before they parked.
Yoyo, rudeness is inexcusable- go talk to Tiarra, Ron, or the lead
officer (Officer Cruz) they are very nice people and will have a talk
with that guard.

[KWS]

I too have had issues with SHADID. Its common for him to chat with
his friends while cars are backed up onto Canoga waiting to get in via
the visitor entrance. If anyone honks out of annoyance we threatens
to have them banned from the complex, or send a fine to the condo
owner of the guest. Apparently he considers it "disrespectful". How
about the people in line who are waiting...isn't it disrespectful to
our guests for them to wait while he takes his time. Also he gives
owners and guest attitude.

On Oct 8, 10:29 pm, yoyo <fatherwo...@gmail.com> wrote:

[Cheryl McCullough]

Report it to the HOA because I know for a fact that they have security cameras with audio recording at the security entrance gate.

Sent from M-iPhone

[JennyK]

That one needs to be reported- have you told Officer Cruz about this
happening? BTW- I don't believe he can have someone banned or fine an
owner for anything like that. Cruz needs to know he is doing things
like that.

[Michon]

I've lived in several condominium complexes and there are always rules/
people/etc. that I don't care for, but I realize they aren't in place
to address my personal whims. That being said, I love my little piece
of the world at the Met. Remember, guidelines are for the greater
good of the community, not the individual. Here are a couple of
things that I've noticed:

1. Cars are towed from the visitor spots after an extended grace
period. For example, if the pass expires at 8AM they usually give at
least a couple of hours before calling a tow truck;
2. The HOA guidelines state that we can only have a set amount of
people as pool guests. There are 1,000+ people living in the
community and it could get unruly if a couple of people in our
community were constantly using the pool area for group gatherings;
and
3. The security guards are here to enforce the rules and keep the
peace. Sometimes it sucks to be on the receiving side of enforcement,
but we live in a close community and need to respect everyone's right
to peace. I can appreciate a little rigor in checking cars into the
front gate. I'm sure people that are afraid of dogs appreciate Shadid
asking me to leash my dog.

Michon

[Spear]

that guy is the worst!

On Oct 8, 10:29 pm, yoyo <fatherwo...@gmail.com> wrote:

[LiliRod]

which one is shadid?  

[LiliRod]

I like all of them except one (Caucasian) looking one. sorry don't know his name. Is it standard for these guards to carry guns?

[JennyK]

LIli, not all of them are licensed to carry guns- I believe we have
only 2 or 3 that actually are here.

[christopher]

No security guard can "ban" you from entering your own complex. You
pay a mortgage here, right? And you own an apartment here? And your
HOA dues pay for the security team we hire. They work for us. I think
our security is doing a good job. But then again I am nice to them and
stay out of trouble here. If it comes down to it we can fire them.

[Spear]

lilirod, does shadid sound Caucasian to you? and i would like to see
more gun bearing officers.. they promote safety. and if criminals know
our guys are armed, they will stay away

[fathe...@gmail.com]

the black dude, i am black too,just incase

[fathe...@gmail.com]

thanks,i will do just that

[LiliRod]

THANKS FOR THE CLARIFICATION ON THE GUN SITUATION JENNYK. IT JUST MAKES ME A LITTLE NERVOUS ESPECIALLY WHEN ONE OF THEM IS CONSTANTLY HAS HIS HAND ON IT WHILE HE WALKS AROUND AND APPROACHES PEOPLE. JUST MY OBSERVATION.  OH AND I NEVER ASSUMED SHADID WAS CAUCASION. JUST ASKED WHICH ONE HE WAS. THANKS FOR THE CLARIFICATION FATHERWOMEN, "THE BLACK DUDE, I AM BLACK TOO" - SORRY BUT THAT MADE ME LAUGH!  I THINK ALL THE SECURITY ARE VERY NICE.  YES SOME CAN BE TOUGHER BUT I THINK THAT IS ALSO IMPORTANT TO MAKE SURE THAT THINGS ARE TAKEN CARE OF IN AN ORDERLY MANNER.  I THINK WITH ANYTHING, IF YOU TREAT THEM WITH RESPECT, THEY WILL MOST LIKELY DO THE SAME.