Ihave been using PingPlotter for analyzing network issues. It lets the user recognize the sources of pocket losses and provides us best solutions to get rid of that problem. One of the most interesting thing it is supportive for tracing internet problems & using as proof to ISP. Very easy to use, works perfectly and It lets us install it on several devices.
We use ping plotter when troubleshooting client networks. We use it quite a bit for basic ping and traceroute, but also for other issues - such as quality of service. By using PingPlotter, we are able to tweak hardware firewall rules to adjust throughput on network segments. We do this by adjusting rules while keeping notice of the latency visualization. For example, we have used PingPlotter to improve VOIP traffic by discovering unnecessary packet filtering.
The multi-connection capability of PingPlotter is definitely a strength. Combining ping with route information is also a key feature. Lastly, the visualization of data is much friendlier than just reading numbers. The strength of theses three together avoids the need for multiple command prompt windows to be open and also removes the guesswork out of keeping track of each.
My internet was going unstable every 10-20 minutes. My ZOOM calls would suddenly freeze up. My ISP provider went through the normal troubleshooting (reset the modem and router, connect directly to modem, etc.). They even got me to upgrade, which didn't help. When I downloaded pingplotter I was able to see in real-time what was happening. After emailing back and forth with my ISP provider, they finally asked me to hard reset my modem. That didn't 100% resolve the packet loss, but probably provided an improvement of about 90%. I'm satisfied.
the accuracy of graphics at the second near
the possibility of going back in time up to 7 days
the integrated TRACEROUTE function that help to find which router is in cause
the notification function where there is route change.
the Web interface view.
the remote agent function : very helpful to test 2 diffrent provider in the same time.
VERY ADDICTIVE : I CANNOT WORK NOW IN MY TSHOOT WITHOUT THIS PRODUCT.
Hey @plemans! Thanks for the speedy response and recommendation! I've seen some response before suggesting that the firmware be downgraded. I've done it before and it wiped my router, but that was 100% user error haha. Ideally, I want to avoid wiping the router (I have some Google smart devices that are a pain to setup and I've done it 5 times with this router already) but will give that a shot if the IPv6 doesn't work.
I currently do not have IPv6 set up on the router, but I can set that up once I get back home. Anything special I need to set up along side of it? Or will the DHCP do the rest for me? Any and all advice is greatly appreciated.
I activated IPv6 and did not notice any changes in my network performance. I think it's worth noting, I have not had NXDOMAIN DNS issues recently. After setting the DNS manually on the router and computer, they went away for a while. At least, they don't pop up nearly as much as before. I think IPv6 helped with this as I still didn't have any issues.
Now, I'm still having latency issues. I verified it's not just the game I've been playing (CoD MWII) as I had the same issues with Rocket League and Fall Guys. All three of those games were launched from different launchers for variation as well. I can't quite figure out what the cause of the issue could be.
We rarely have issues with streaming and I get about 380mbps down with Spectrum, so buffering shouldn't be much of an issue. It's like the games get hung up sending data because the lag spikes come in waves. I'll start a game with about 40ms of latency, and then it spikes up between 220ms and 380ms, then settles. The latency just fluctuates from there.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
As you can see by the results, there isn't too much variation. But, it looks like the connection gets severely hung up at one of the
netops.charter.com locations. Not sure what to do with this information, so I'm hoping you could assist me at least a little bit. I think this is a mix of issues between the router and the servers in my area.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
-intermittent-cable-modem-issues.html
I just had the ISP here and it appears there's two issues at once. Upon investigating, the coax line to the service was above 12ghz (or whatever the increment is) from channel 76 and up which was causing some increased connectivity issues. By implementing a 10gb splitter, the signal is now in the 9's and not being overloaded. He stated he believes the router was pulling too much power from the ISP pod in my apartment complex since it tries to manage so much traffic. That's one part of the issue.
After using pingplotter some more, I'm getting about 50% packet loss on the router itself. Every half second, there is complete packet loss and then no packet loss. The latency issues connecting to that earlier server were mitigated slightly, but I'm still having latency issues. To resolve this, I am going to go ahead and factory reset the router, as well as update the firmware over ethernet. Then from there, I'm going to start setting up everything manually.
Not sure if it's worth noting, but that previous post all the pinging was done hardwired. I turned off the wifi bands for the first two tests, and obviously the third one was done directly through the modem. Wifi was turned off on my PC as well.
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