Winworks Autoshop
Noah Casanova
Running an automotive shop requires efficient management of various tasks, from inventory and scheduling to invoicing and customer management. To streamline operations and improve productivity, many shop owners turn to automotive shop management software. However,...
Once upon a time, there was an auto mechanic named Tom. Tom was a skilled mechanic, but he had a bit of a problem: he was always losing his 10mm socket. It didn't matter how hard he tried to keep track of it, that little socket always seemed to slip away from him at...
Automotive repair shops are an essential part of our daily lives, keeping our vehicles running smoothly and safely. However, in a highly competitive industry, it can be challenging for a shop to stand out and attract new customers. In this blog post, we will discuss...
'Shark Tank' investor Robert Herjavec: 7 simple steps to protect yourself from hackers It's tempting to deal with the threat of a hacker stealing your digital data by simply hoping, or assuming, it will never happen to you. "People assume that...
Hello and welcome to this Winworks Tech Series Blog In this Post, I will show you how to archive your work orders so you can keep your databases running fast and smooth. So after you run an End of Day process, you may see this screen. That means it is time to archive....
Winworks Software was founded in 1993 to address the growing needs of service writers and shop owners throughout the country for better management software solutions for their businesses. The History of the Winworks AutoShop Management System In the early 1990s,...
Hello everyone in this post I will show you how to do database maintenance. Running this utility will help keep your databases lean and able to run at peak performance. It only takes a few minutes to do. Here is how you do it. Step 1- Make sure you are on the main...
Winworks Insight is a powerful tool for any shop looking for an integrated way to add parts and labor. With Winworks Insight, you can view parts locations, parts diagrams, TSBs, and so much more. go to www.winworks.com/insight for more information....
We have been using Auto Shop (winworks) for almost 20 years and the product has always done what we asked for. when a problem would come up all we had to do was call in and problem solved. This being an Automotive software. and us being a Auto Repair shop. It was easy to work with. We would like to give a positive review for Auto Shop
Sometimes when we call in with a problem it seems to take longer that others to get a reply for Winworks. Not that they don't call but when we have a major problem it needs to be addressed right then. That's all we can say that is negative.
Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed.
It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.
Thank you Korrin for your wonderful review! We are so pleased you received this level of care. This is our goal with every call to effectively communicate that we care about you, your business and find the most efficient way to keep you going.
This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes.
The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect.
1. Connection to Carfax, so that a simple VIN will pull up car info
2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing
3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed
4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer
5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier
6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in.
These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it.
Hello Amy, we are sorry for the experience you had with Winworks AutoShop. Your feedback helps us improve, thank you. Most of our customers participate in 3 one hour training calls with our experienced training staff to help customers get up to speed and using Winworks in the most effective way in their shop, but looking at your record you opted out of the training that we offered. We would still be happy to provide you with training so you can better understand Winworks AutoShop.
Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program.
Thank you Chad for your kind comments! It is truly a pleasure to serve successful business owners like yourself. We look forward to continuing to improve the Winworks AutoShop system. Thanks for the inspiriation!
Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. [SENSITIVE CONTENT HIDDEN] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks.
Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind [SENSITIVE CONTENT HIDDEN] will be there to help. Thanks again!
We have been using AutoShop for years now and it always seems to work and function great!
Any time we have an issue whether big or small the tech and customer service team are always there to help!
We are running Tekmetric, its cloud based with a lot of features that we love and an active community of users and developers to add in features that we would like to have. The reporting could be a little better and some of the aspects could be improved upon a little bit but the benefits far outweigh the cons.
Hi Leonal, i recomend winworks autoshop. it has a lifetime use license , many reports, tech time tracking, free demo fully working edition, but it is not free, but is does not need internet connection, i have been using it for almost 25 yrs, check it out. good luck
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