Scanlans response to my complaint on Friday 11th

[James]

Below is the response I received following my complaint to Scanlans.
Basically I said they have been paid to manage the development and
have failed to pick up on the biggest bill supposedly being absent.
Anyway, here it is (they are trying to blame Seddons. Weak!!):
------

Dear Mr Gribben,

In response to your email below your comments have been noted and I
appreciate your concerns in regard to the recent service charge
increase.

The Residents Committee and myself have made every endeavour to keep
the service charge increase to a minimum and when the non receipt of
the electricity bill was discovered Scanlans undertook extensive
groundwork to locate the supplier, change the billing information and
negotiate a payment plan to ensure that the matter was resolved
promptly. Scanlans made provision in the budget estimate for
electricity in anticipation of receipt of electricity invoices however
we cannot be held responsible for Seddon Homes omitting to change the
billing address at the point of handover.

I have been in touch with the Residents Committee to look at ways in
which this matter can be resolved which ensures the continuation of
services on the Development and the financial interests of all the
Residents concerned. A few suggestions have been put forward to the
Residents Committee and further communication will be sent out next
week highlighting the provisions where reductions can take place to
reduce the proposed service charge which will be put to the Residents
vote afterwhich the Management Company will adhere to the majority
decision.

Meantime should you have any further queries or concerns please do not
hesitate to contact me.

Regards

Jo

Jo Whalley
Property Manager
Scanlans Property Management LLP

Visit our new Property Management Website at www.scanlanspropertymanagement.com

 0161 233 3065
 0161 236 8531
 73 Mosley Street, Manchester, M2 3JN

[Rich G]

"Scanlans undertook extensive groundwork to locate the supplier,
change the billing information and
negotiate a payment plan to ensure that the matter was resolved
promptly"

Is this a joke. All flats were supplied by British Gas - so inessence,
are they suggesting that phoning british gas, changing a billing
address, and then agreeing to a ludicrous sum of repayment was
"extensive groundwork"?

Isnt this what everyone does if they have a problem with any bill?
Still, it gives me a new phrase to use at work when I have clearly
f*cked up and want to get out taking the blame.

Clowns.