[Reviewed] We Tried Support Candy Over 4 Weeks Exploring One Of The Best WordPress Support Ticket Plugins – Here’s What We Found

[ThatsWorthReviewing]

If you're drowning in customer queries and looking for a WordPress support plugin that actually works, look no further. Nothing makes a support team panic quite like the endless "Did you get my email?" or "Why is my ticket still open?"

So, finding the best WordPress support ticket plugin can feel like a welcome lifeline.

Product Overview

• Product Name: Support Candy
• Category: WordPress Plugins
• Overall Verdict: 4.6/5

Features & Benefits

Customizable Support Desk
SupportCandy lets you personalize every corner of your ticket system like a digital Marie Kondo. With over 15 custom field types and automated ticket workflows, it’s ideal for streamlining your support desk and making your workflow wonderful.

Automated Workflows
Speaking of saving time, SupportCandy’s automation feature assigns tickets faster than you can say, "Where's that request gone?" Set conditions based on agent availability, and watch the plugin do the heavy lifting.

Unlimited Agents and Tickets
Big team? Small team? Doesn’t matter. SupportCandy’s unlimited tickets and agents mean you're covered, whether you’ve got one support agent or a whole army. It's why many say it's the best WordPress support ticket plugin for scalability​.

Integration with Popular Tools
From WooCommerce integration to Slack, SupportCandy plays nice with others. Need to sync with MailChimp or GetResponse? Done. If you're running an online store, this is especially helpful because your support agents can handle product-related tickets with ease​.

My Experience

After giving SupportCandy a spin for a bit over a month, we found it pleasantly easy to use. Customizing the ticket forms was a breeze, and the automated workflows saved us more time than I care to admit. The only drawback? Reporting features could use a little more oomph. But honestly, for the price, it's hard to complain too much.

Pricing Options

SupportCandy is reasonably priced, starting at $79 for the single-site plan. Higher-tier plans like Professional ($149 for five sites) or Agency ($299 for 20 sites) unlock premium features, but even the basic plan is feature-rich enough for most users.

Where to Download SupportCandy

Always buy SupportCandy from the official website. Not only do you avoid potential scammers and broken copies, but you'll also get access to official support and any available guarantees.

Pros & Cons

Pros:

• 🟢 Ease of use: Quick setup with minimal learning curve​.
• 🟢 Customizable: Adjust ticket fields and logic as needed​.
• 🟢 Unlimited agents and tickets: Scalable for any size business​.
• 🟢 Integrates with WooCommerce and Slack: Seamless integrations that make life easier.

Cons:

• 🔴 Limited reporting features: Needs improvement for deeper insights​.

SupportCandy vs Zendesk

Now, let's talk competitors. While Zendesk offers more advanced reporting and automation options, it's priced for larger enterprises. If you're a WordPress user with smaller to medium needs, SupportCandy is a budget-friendly alternative that’s far easier to integrate​.

Fluent Support Plugin

Another plugin you might consider is Fluent Support. Reviews are more sparse for this one as it's a more recent contender in the battle of support ticket plugins. Both Fluent and SupportCandy offer solid customization options, but if you’re looking for an established track record, SupportCandy may still edge out its newer competitor​.

Star Ratings

• ⭐️⭐️⭐️⭐️⭐️ Ease of Use
  The plugin installs and runs effortlessly on WordPress.
• ⭐️⭐️⭐️⭐️⭐️ Customizability
  Custom fields and settings make it a flexible option.
• ⭐️⭐️⭐️⭐️⭐️ Support
  Quick and friendly customer support makes resolving issues a breeze.
• ⭐️⭐️⭐️⭐️☆ Performance
  Runs smoothly, though the reporting is a bit lacking.
• ⭐️⭐️⭐️⭐️☆ Pricing
  Good value, but advanced features require paid add-ons.

Conclusion

SupportCandy delivers on its promise as one of the best WordPress helpdesk plugins. Whether you're a small business or a larger operation, the flexibility, ease of use, and endless customization options make it worth considering. Though it lacks advanced reporting, it more than makes up for it with unlimited agents, tickets, and integrations that simplify your customer support.

FAQs

Is SupportCandy a good alternative to Zendesk?
Yes, especially for WordPress users looking for a more budget-friendly option.

Does SupportCandy offer free plans?
Yes, there’s a free version, though key features are behind a paywall.

Can SupportCandy be integrated with WooCommerce?
Absolutely! It integrates seamlessly with WooCommerce, making it ideal for eCommerce stores.

Is Fluent Support better than SupportCandy?
Fluent Support is newer and might suit some businesses, but SupportCandy has a proven track record​.

Have you used SupportCandy? What did you think? Help out your fellow bloggers by leaving a comment!

Thanks for reading!
– Ricky P