IT Governance, and IT Service Management - Time to move on

[Samiuela Loni Vea Taufa]

Guys/Gals,

Attached is about as far as I can go with the Governance/Service Management thing without your support/comments/rebukes.

The biggest changes from last weeks Draft(s), are

* Proposal requesting a "ICT Review Committee" to do the investigation and make the Plan/Stamp to go forward.
* better organisation of the Background and Strategic Context with
* hopefully more useful diagrams.
* better explanations of the diagrams and relevance to the topic
* better referencing?
* use of colours?

I really need your feedback, especially negative ones.

• Defining IT Governance and IT Management
• IT Governance: What
• IT Management: How
• IT as Technology Partner : IT Infrastructure Management
• IT as Service Provider: IT Service Management
• IT as Strategic Partner: IT Governance
• What do we have today?
• Is there a need for change?
• Guiding Frameworks
• IT Governance Frameworks
• IT Service Management Frameworks
• Guiding Frameworks - Summary
• Organisation Structure for best IT Governance and IT Service Management
• Organisation Structures for IT
• IT Governance Structure
• IT Service Management Structure - An extended look at a Federal IT Structure
• Organisation Structure – Summary
• Summary

As discussed, we need the  minimal  ICT Governance  Framework for our National ICT Working Groups to go forward.

Alfred, your guidance please?

Robin/Fe'ao, can you read and I'll call in this afternoon or tomorrow morning for your comment.

Thanks,

Sam T.

-- 
Samiuela LV Taufa
sa...@nomoa.com -or- samt...@gmail.com
www.nomoa.com; www.tongatapu.net.to
Ph: +676()62-717 Fax: +676()24-099

[Loleini Liava'a]

Hi Sam,

A comment from a non-IT person if you don’t mind. So as a non-IT, will be commenting on the structure of the report only. May I suggest incorporating Tonga’s status such as the heading “what do we have today” into IT Governance or IT Management etc. where appropriate. Just think that once the reader is educated on what IT Governance is (for example) they can immediately relate it to Tonga and better understand what we should have but don’t have etc.

 

Secondly, maybe have the summary for each section to be mentioned at the beginning of each section. Such as under Guiding Frameworks, maybe say “The ICT Review Committee will need to assess the app…… to its implementation”. Then u explain what to consider as you’ve done. Similarly with Organisation Structure.

 

Lastly, I think there is a project proposal format being used by Govt. maybe someone has a copy? I’ve lost mine. Depends on who you’re submitting this proposal to I guess.

 

OK. There’s my 5 cents. Hope its some help. U did say negative right? Lol

 

Malo

Lorraine

 

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[Samiuela LV Taufa]

Love the feedback, thanks Lorraine.

I have a meeting with the wall at PMO tomorrow, so I'll ask them for the "Official" route-stamp.

Take your point on the status (where are we today) and proposal (summary as a synopsis?) Very good points, and will incorporate them.

Thanks,

Sam T. 

------
sa...@nomoa.com samt...@gmail.com
www.nomoa.com www.tongatapu.net.to
Phone: +676 () 62-717 Fax: +676 () 24-029

[Samiuela LV Taufa]

Update to the Project Proposal.

1. Spoke with the walls at PMO, and I'm trying to get feedback from them, but everything in the country seems to be on hold for Alfred.

2. Made updates as per recommendations from Lorraine, hopefully it covers what she was recommending.

Fe'ao/Robin,

Ka kuo te'eki faingamalie ee read ee pepa, pea please sio ki ai kau lele ki he SPIN kau toki a'u atu 'o kole lau.


Sam T

[Samiuela LV Taufa]

Date: 2007.12.14 6:20 pm (Friday evening)

Latest / Current version of the document for those of you who come in early on Monday (or turn up to work on Saturday.)