Fwd: Complaint Letter to PJLA

[Teach For The Needs]

Sent from my iPad

Begin forwarded message:

From: Chae Lian Diong <exe...@pjlivearts.my>
Date: 18 September 2014 9:38:40 PG GMT+8
To: zul fikri zamir <zfz...@gmail.com>
Cc: Nur Raihan Jasmani <nraihan...@gmail.com>, Nadia Zainal Abidin <ven...@pjlivearts.my>, Teach for the Needs <teachfor...@gmail.com>
Subject: Re: Complaint Letter to PJLA

Dear Zamir,

Please accept our sincere apologies for the unpleasant experience you and your team had with our technical director during your event on 23 August.

At PJ Live Arts, we take pride in being able to offer our community a professional performing arts venue. Unfortunately, we are sometimes overwhelmed by circumstances and find ourselves less-than-prepared when dealing with certain situations. Your event on 23 August was one of these and we are deeply embarrassed by the lack of professionalism from one of our most senior staff members.

We have taken steps to reprimand our technical manager and ensure that such behaviour will not be repeated. I am attaching his formal letter of apology.

We deeply value your relationship with Teach For The Needs and are committed to providing you with the highest level of service simply because our hirers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me at 012 6821099.

Yours in service,

Diong Chae Lian

On 3 September 2014 20:49, Chae Lian Diong <exe...@pjlivearts.my> wrote:

Dear Nur Raihan,

Thanks for your email and your detailed report on the incident involving PJ Live Arts' technical team and your organisation's event coordinators. Please give us a few more days to investigate the matter. However, be assured that we take all feedback seriously and will take action accordingly.

Sincerely,

Diong Chae Lian

Executive Director

On 29 August 2014 11:45, Teach for the Needs <teachfor...@gmail.com> wrote:

Dear Madam, 

Please find attached Complaint Letter dated 28 August 2014 for your attention.

Kindly acknowledge receipt.

Thank you.

Kind regards,

TEACH FOR THE NEEDS

--

Teach for the Needs

W: http://teachfortheneeds.org/

FB: https://www.facebook.com/teachfortheneeds

T: TFTNOfficial

E: teachfor...@gmail.com

[Teach for the Needs]

Dear Sir/Madam, 

We refer to your email dated 18 September and letter from Murphy attached therein and hereby would like to inform that we at TFTN have accepted the apology. 

We also are glad and appreciate the efforts and approach of your organisation for handling the situation , (PJLA and Mr Murphy) and will definitely forward this email along with the letter to our volunteer, Amalina.

Kind regards,

Teach For The Needs