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Narcisa Flierl

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Aug 2, 2024, 6:44:59 AM8/2/24

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After nearly two weeks of behaving impeccably, it has started doing it again. I checked the HDMI, both ends in tight. I checked the settings. Still set to 2160P. I don't know what it is. The HDMI cable, perhaps? It's the one that was supplied with the Sky Stream puck, so it should be okay, and is most of the time. Next time it happens, I will try unplugging the cable and plugging it back in again in case there is a bit of dust stuck in there causing an occasional failure of the handshake.

I have the same problem with one of my tvs. Netflix titles only available in HD using the stream puck, whereas an Nvidia Shield connected to the same tv and the tv's own Netflix app give access to Netflix 4k content.

All other apps using the puck (including iPlayer Beta and Sky 4K HLG) work giving 4K HDR Atmos and a 4K Blu-ray player also works without issue. I was tinkering yesterday and experimented by swapping the puck and Blu-ray player hdmi ports on the amp while the puck and Blu-ray were powered. The puck Netflix app (for the first time ever) started working in 4K and continued to do so even after returning the hdmi cables to their original ports.

I haven't dared to remove power to anything since, but coming out of standby Netflix still works. No previous efforts of powering the items in different sequences have worked. I'm struggling to understand what's going on here but think that I must have fooled the Netflix app in some way.

I took your advice, Padam, and ordered a certified HDMI 2.1 cable from Amazon. It was made by a company I have never heard of, called Ubluker, and arrived within 24 hours. Price 8.75. It's an impressive-looking bit of kit, stiffer than the Sky cable and braided. I don't know whether that would make any difference.

Anyway, to give it the best chance of a good start, I unplugged the puck at the wall, swapped the cables over and plugged it back in again, so that it would reboot. This it did, and all seems well. Let us hope that it stays that way. Thanks for the tip.

That's the same brand of HDMI cables I use with my Apple TV 4K box, Panasonic OLED TV & Denon amp. They've worked perfectly for me for months. I got rid of my Stream puck in the end (too unreliable) but hopefully yours will work better with the new cable. Good luck!

I hope I am not tempting Fate here, but I think I may have stumbled across the solution. I called up Netflix and was on the Home Screen, browsing through what was on offer. Without warning, it flickered, and whatever had previously been listed as 4K was suddenly HD. That set me thinking. Clearly, the handshake had failed, or rather something had happened to cause it to fail.

I remembered once reading a post by somebody who had been having a problem with Netflix. It wasn't the same problem as mine, but he fixed it by making sure that he logged out whenever he wanted to watch something else. It occurred to me that other apps, such as iPlayer and Prime Video log you out automatically when you cease watching. I know this because you see their log-in screens whenever you access them. Netflix doesn't do this. You have to log out manually. The command, 'Exit Netflix' is at the bottom of the vertical column of options that includes Search etc. Since then, I have logged out religiously, even if I had just popped in for a quick look, and the problem has not returned. It has been about a week now. Fingers crossed, it stays that way.

Unplug everything from the back of the cable box. Wait a minute or two. Plug it all back in. Let it reload. My sound came right back on. I have an lg. Smart tv and Im on direct tv. Had great sound for netflix. No sound for tv programs

If you have cable or satellite try unplugging everything connected to your cable or satellite box. Wait a minute or two, then reconnect. I had this same problem & it restored the sound on my TCL Roku TV. I have Spectrum cable.

I did not have tv sound, but Netflix sound on my TCV roku tv. I unplugged the HDM! cable and the power cord to the back of the cable box. I came back a few minutes later and plugged them both back in. Success!!

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