Adobe Sign Vs Adobe Acrobat Pro Dc
Harold Yengo
We recently started using Adobe Sign within our organization. I am a lawyer and I am often collecting signature pages from many people within my company and outside my company. The issue I'm having is that if I get a contract signed using adobe sign internally, I can't combine the signature page with: a) other parties' signature pages that have been sent to me in PDF (i.e. scanned copies not using Adobe Sign); and b) the fully compiled legal contract which includes many schedules and exhibits that are all separate PDFs.
I thought Adobe Sign would be helpful to streamline collecting signatures internally but it is just turning out to be more of a hassle since I don't have any flexibility in what I can do with the signed pages once received.
Thank you for your reply. If there is no way to add a signature page signed with Adobe Sign to a fully compiled contract then unfortunately I will need to suspend my service. The way the service is designed does not fit with how legal transactions and contracts are executed in practice. For each contract there are often many signatories and not all parties are using adobe sign. If I cannot combine a signature page signed with Adobe Sign with a scanned signature page received from another party to assemble a completed final contract then there is no point using the service.
Same with me here... In our business, we have TimeSheets that are signed by a client on a weekly basis. After 8 weeks, we have to submit an Invoice, and compile all the signed time sheets to that invoice. If I can't combined signed documents, then is no point for me to use the service. My client expect 1file (invoice + signed time sheets attached in one single file)... With Adobe's current configuration, I have to send 9 files for each invoice.... How can we overcome this inconvenience?
I completely agree. I am dealing with this problem right now. I can't even print to PDF to make a clean version that doesn't have any of the locked provisions. It opens "Notebook" when I try to do that and then crashes my computer. Unreal. I am also a lawyer.
The workaround I have used is to export the signed PDF as an Image - however just know that it will save each page as a separate image. You can then re-compile the image files into a single multi-page PDF in Adobe Acrobat. It's clunky, but worked ok for me.
I am having the same issue and it is driving me crazy. Something that should only take me 20 minutes, takes hours. I am a Realtor and I have to send different contracts to different people, and then combine it all into one single PDF. I have been exporting everything to image or doing Print to PDF, but it is simply way too time consuming. That adds a lot more steps, when everything should be able to be completed in the program that we are paying so much for. Adobe really needs to change this. The program is meant for companies, but the program isnt "company user friendly" AT ALL!!!!!
We have the same problem. We changed the global setting and it allows for separation of documents ONLY IF they are not digitally signed. Our organization requires digital signatures. It seems like if I choose to put in separate documents, I should be able to keep the documents separate in the output agreement (this would allow digital signature of the same person on each of the pages I need signed). I should not have to send separate agreements to get 3 separate pages of one transaction signed.
Another issue is that with Adobe Pro Digital Signatures, I can use Shift X and Ctrl E to add another layer of information. It still keeps the continuity of the digital signature and the audit report shows the info is added, which is fine. Adobe Sign does documents do not allow this, which is crazy. Why would Adobe make Adobe Sign so much more restrictive than an Adobe Pro Digitally Signed Document. Our group has also decided not to use it because of these crazy features. If you had just made it like Adobe Pro and allow those same actions, it would have been awesome. At a minimum, give me the choice to set the settings to allow these two activities:
1. Keep Documents separate in the agreement prep so that digital signatures for same person can be added on each document and allow me to keep digitally signed documents separate when I get them back.
Adobe Acrobat Sign is the approved e-signature solution at Cal State East Bay (CSUEB). It allows faculty and staff to easily send, sign, track, and manage signature processes using a browser or mobile device.
Explanation: Adobe Sign allows account sharing, however, it is "view only" and you will not be able to act directly on behalf of the user whose account you are viewing. This is helpful when you are managing a transition or separation from a staff member in your area.
Step 4: You will see a split window with "My Account Shared" and "Shared with Me". To share your account, choose "My Account Shared With". To request to view someone else's account, click the "Shared with Me" window.
To view the shared account, refresh your browser tab, Go to the profile icon again, and select "Switch Account". Remember it is a "View only" account - no signatures or approvals can be made through the shared account.
Solution: You may check the Adobe Document Cloud System Status to see if there is a mass outage. If not, you can try a different web browser. You can also check your WiFi connection. If the issue persists, open a Service Desk ticket and include a screenshot of the issue.
Issue: Receive "Agreement Already Modified - The agreement is already modified, Please reload the page to perform any changes on this agreement" message when attempting to use a workflow.
Solution: First, go to www.adobe.com and login with your university email address. Go to your Profile and ensure your name and email address are correct. If the issue persists, submit a Service Desk ticket as the solution may vary. Include a screenshot to help us troubleshoot.
Explanation: This message usually appears when the Department Name has too many characters (too long). The reason is that the Dept Name ends up being part of the file name. If the file name exceeds 80 characters, it errors out. The file name is made up of the last name, netID, EMPLID, form name and department name.
Solution: Shorten the Department Name (use acronyms) to avoid the error message. If the issue persists, open a Service Desk ticket and include a screenshot of the issue.
Solution: Delete all characters in the field and copy/paste the email address or type it in again, ensuring you do not press the spacebar key so that there are no blank spaces in the field.
Solution: When signing into Adobe, please select "Continue with Google" and login with your @csueastbay.edu email account. If the issue persists, open a Service Desk ticket and include a screenshot of the issue.
Issue: Adobe Sign displays a "You are currently signed in as [email 1]. This agreeement was sent to [email 2] for signature. Do you want to view this agreement as [email 1]?" message when asked to sign documents in your account.
Explanation: This is a technical error that occurs when you are authenticated into two different email accounts that you manage and Adobe Sign doesn't know which one you want to use to act on the agreement.
Solution: Go to the Manage menu > Templates > Find the template that is associated with your workflow and click "Edit Template". Adobe Sign offers a variety of participants (Prefill, Signer, Anyone, Participant 1, etc.). A common source of confusion is that the "Prefill" participant is the same as Participant 1.
Issue 1: I created a workflow and need to update the routing. However, I am unable to "edit" the Workflow. If you are able to update the workflow, go to the instructions in Issue 2, below.
Explanation 1: Adobe Sign restricts Workflow editing when the Workflow has been shared with "Any user in my organization". If the Workflow is shared only with your Group, go to Solution 2, below.
Solution 1: Submit a Service Desk ticket with the exact title of the Workflow you want to make changes to, and the changes you'd like to make. Be very specific as to which field you want to update and the exact text or email address. Alternatively, the Account Admin can un-share the Workflow with all users after which you will be able to update the approval routing and make other changes. Let the Account Admin know when the changes are complete and they can publish the Workflow to all users again.
Solution 2: Go to Workflows > Custom Workflows > Search for the Workflow Name > Open the Workflow > scroll down to the CC field OR to "Recipients" section OR wherever you need to make the change > Make your edits > Select "Update" and close the workflow.
Issue: I created a workflow and when I attach the template I get an error message: "This document template has inconsistent access scope for this workflow. Please click edit scope to adjust the document scope to an appropriate level."
Solution: Save your Workflow without attaching the template. Go to the Manage menu and find the template. Click Edit template to update the sharing settings. If you are sharing to a Group, update permissions to "Any user in my group." If you would like to share with all, update permissions to "Any user in my organization". After saving the changes, go back to the workfow and attempt to attach the template once more. To share the workflow to all, submit a service desk ticket.
Go to to sign in to Adobe Sign. View the Adobe Acrobat Sign Log In guide for step by step instructions about logging in. You can also log in to the myNorthridge Portal and select the Sign My Documents link from the Technology pagelet.
Note: If you are a sender who is simultaneously accessing a demo and production Adobe Sign account, you must use a separate browsers to log in. You can also use a private browser for logging in. If you experience issues signing in to Adobe Sign, clear the browser cache and try again.