Samsung galaxy s8 unable to connect

jamiec...@gmail.com

unread,

Feb 15, 2018, 7:16:31 AM2/15/18

to TexecomConnectAndroid

Hi my smartcom seems to work fine on my ipad which i generated a code from to add to my android device managed to download the data but everytime i login i get an error message unable to connect to smart com . All notifications seem to come through no problems and seems to work fine on an older android phone is thos potentially just a samsung s8 problem .

Jamie

Texecom

unread,

Feb 15, 2018, 7:37:23 AM2/15/18

to TexecomConnectAndroid

Hi Jamie

Please can you confirm if this the S8 or S8+

Regards

jamiec...@gmail.com

unread,

Feb 15, 2018, 8:13:07 AM2/15/18

to TexecomConnectAndroid

Hi yes it is the galaxy s8 plus

Thankyou

Texecom

unread,

Feb 15, 2018, 8:17:03 AM2/15/18

to TexecomConnectAndroid

Thanks Jamie.

The issue with the 8+ was identified this morning and an update will be available later today.

If you want to get it working in the meantime, please remove the + from your devices name, the one normally used for Bluetooth.

Regards,

jamiec...@gmail.com

unread,

Feb 15, 2018, 1:46:33 PM2/15/18

to TexecomConnectAndroid

Now all working great

Thank you

Texecom

unread,

Feb 15, 2018, 2:03:27 PM2/15/18

to TexecomConnectAndroid

Fantastic! No problem Jamie

Reply all

Reply to author

Forward