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How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
Regardless of your TV type, there are a few things that you can check first. If model-specific information is needed, refer to your product manuals. Check if the issue is resolved after completing each step.
When using Wi-Fi, the router's distance to your device is another factor to consider. To maximize your viewing experience when streaming video or listening from an audio app, make sure that the router is placed near your device. They shouldn't be more than 25 feet away from each other. If possible, install both devices in a location without walls in between them. Other wireless devices such as Bluetooth speakers, wireless phones, microwave ovens, and devices sending a radio frequency may also cause poor signal strength.
Streaming issues are often either a temporary condition with the streaming service or an issue with your network connection and internet. These options may help determine if your issue is related to your current ISP (internet service provider) and network conditions.
If you're comfortable making Wi-Fi changes to the network settings of your TV and you're familiar with using a hotspot and have a capable device, you can set up your hotspot and then change the Wi-Fi connection for your TV from your current network to the hotspot connection you created for testing. If your issue is resolved using a hotspot, then the issue is with your network, not your TV. Check your product manuals for model-specific information to change your Wi-Fi settings.
The list of applications may change after an update to your device. You may also need to update or refresh the list of applications if it's been a while since you used the internet features on your device.
I was using a relatives Netflix who no longer has the package so I have now signed up to HD and have Netflix included. How do I change this on my sky Q and set up an new account as does not seem an option to log out.
Hi there @Will+Sussex You need to go to help section on the Netflix app and there is a sign out option there.
Once you have signed out you can reboot your Sky Box and go through the activation process.
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I have the same issue as the person above. We've been using my daughter's account but now need to change this. I've tried logging out & rebooting my Sky Q box twice but my Netflix app still appears to be connected to my daughter's account, does it take some time?
No, it logs out but then if I go back into it, I'm logged in again. I had also lost access to Netflix but now it's back again, most bizarre. I'll get my daughter to check that she has access later! It's been ridiculous to sort out, I spoke to 2 different people at Sky today & neither could help!
ive been watching netflix on my zenfone 9 for a while but its been in sd quality. ive been looking at netflix website and it states it supports hd and hdr and asked on reddit and it seems like it should play hd hdr content? so i wiped data and cache and the app suddenly showed widevine l1 hd hdr so i went to play a video but still looked bad so i checked again and it suddenly changed to l3 sd only support? i contacted netflix and according to them netflix doesnt work in any shape or form on the zenfone 9 not even sd quality! they told me to contact asus about this.
I also experience this issue and this is kinda annoying. In my case, when the widevine shows L1 and I tried to play a title, Netflix signed me out. When I reinstalled Netflix, it suddenly changed to L3 and the quality sucks. I do really hope Asus see this thread so they can do something to repair this issue. This device is their flagship, too bad if this issue persist.
Netflix is a streaming service with unlimited TV shows, movies, and more. You can watch as much as you want, whenever you want. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value.
Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Discover the best entertainment for every mood. Max With Ads plan is a $9.99/month value.
Note: You can only access the perks that are available with your plan.
*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.
Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can upgrade at any time to a Netflix Standard or Premium plan. These don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.*
You'll be charged the difference between the current retail prices of Netflix Standard with ads and the Netflix Standard or Premium plans. The updated charge will appear in the Services & perks section of your Verizon bill.
*You can also visit your Netflix account to change back to the Standard with Ads subscription.
You can get the Netflix & Max (With Ads) perk when you sign up for an eligible mobile phone or home internet plan.
Or when you have an eligible plan, you can add the perk anytime in My Verizon.
Yes. If you have a Netflix plan you can link this subscription to your perk.
When you begin registration, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix.
Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.