Thank you so much for the reply!
It really helped me to know which path to take!
I have already taken some of those steps, but now I know for a fact that I'm not crazy! hahaha
1 - It's a different version, BUT my coworker is running the same version of the container and get's the same results I get - even tho my verision is 5.0 and his is 4.1
2 - I will update that - great idea!
3 - I already have the sample data to improve image cropping, thank you!
4 - This is the next step to take
5 - What do you mean by preprocessing? I've noticed that the cropped image looks like it has it's Font changed, as the spacing between letters of the cropped image is much bigger than the original PDF. (Btw, the PDF we are working with is not image based, it's text, what we call here a "compiled" into text type of PDF).
Once again, thank you so much for the comments!
Have a good one!