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Jen Ondrey
Bought a Samsung smart tv (series 6) yesterday and I cannot get the closed captioning to work. I turned in on through settings, but nothing I am watching through my hub reflects CC. I know these shows have CC because it worked fine on our Sony.
1) The Samsung TV, I cannot turn on CC on the bottom of the live TV news like I did with laptop while watching MSNBC to be one of many examples. When it finally showed captioning, the next video, the CC disappeared. I have no control here.
2) The Samsung TV remote control is a joke for deaf viewers. It has a small red CC but it does not work. WHen I press on this CC, it showed audio volume to go up or 0. Fraudulent to deceive the consumers into believe it is readily accessible but it is NOT TRUE!
3) Captioning features: I like white fonts with black outline so I can remove the black background to read easily but it only offered white fonts that can cause problem like white out with tv program with white or light screen. I cannot read the captioning while watching tv programs or movies.
5) I will never buy Samsung products if I could not communicate directly to the Samsung manufacturer to address this serious issue regarding CC where millions of people with different degrees of hearing losses rely on to understand what spoken language everywhere that is not equivalent to benefit deaf consumers equally. The federal law, namely ADA, is 40 years old. We, people with hearing losses, still have to fight for equal access to spoken language, information spoken without captioning, difficulties to access to CC features that are not friendly users for deaf people in the global.
I cannot get my Samsung TV UN55NU8000FXZA smart TV to display all of a conversation on the screen---it only shows one sentence of a conversation. I have tried re-setting my options, but still only one half or one sentence of a conversation appears on the screen. Don't know what to do.
Closed captions are a textual representation of the audio within a media file. They make video accessible to deaf and hard of hearing by providing a time-to-text track as a supplement to, or as a substitute for, the audio.
While the text within a closed caption file is comprised predominantly of speech, captions also include non-speech elements like speaker IDs and sound effects that are critical to understanding the plot of the video.
Unlike captions, subtitles do not include the non-speech elements of the audio (like sounds or speaker identifications). Subtitles are also not considered an appropriate accommodation for deaf and hard of hearing viewers.
The easiest way to create open captions is to hire a professional captioning company that offers open caption encoding. Open caption encoding can be tricky to do yourself. It can be time-consuming and often requires expensive video software.
Closed caption quality matters because closed captions are meant to be an equivalent alternative to video for individuals with hearing loss. When closed captions are inaccurate, they are inaccessible.
Studies have shown that even a 95% accuracy rate is sometimes insufficient to accurately convey complex material. For a typical sentence length of 8 words, a 95% word accuracy rate means there will be an error, on average, every 2.5 sentences.
Knowing how a captioning vendor measures its accuracy rate is important. For example, with some closed captioning vendors, punctuation errors are subjective; even though an em dash, period, or comma could make all the difference to the meaning of a sentence.
With accuracy, the FCC states that closed captions must match the spoken words in the audio to the fullest extent. This includes preserving any slang or accents in the content and adding non-speech elements. For live captioning, some leniency does apply.
WCAG 2.0 has three levels of compliance: Level A, AA, and AAA. Level A is the easiest to complete, while level AAA is the hardest. Most web accessibility laws require compliance with Level A and/or AA.
Lastly, an integration or an API workflow is a way to automate the process of adding closed captions. Essentially, you are creating a link between your captioning vendor and video player to allow your captioning vendor to automatically post your captions back to the original video file.
Did you know more than 500 million hours of videos are watched on YouTube each day? YouTube is pretty much the king of video content on the internet. In fact, every 60 seconds, 72 hours of video are uploaded to the platform.
Always be careful with YouTube closed captioning and be sure to edit the final closed caption file before publishing. If you upload poor-quality captions, Google will flag your content as spam and penalize you in search results.
Adding technology into the mixture can cut your time by more than half. On average a trained transcriptionist can take four to five hours to transcribe one hour of audio or video content from scratch. For an untrained novice, this can take much longer.
41% of videos are incomprehensible without sound or closed captions. This means that if you are not closed captioning your videos, viewers are most likely scrolling past your videos without playing them.
There are four important steps in a closed captioning workflow: transcribing the video, synchronizing the text, controlling quality, and managing the overall process. All these steps impact the final cost of your closed captions.
The first step in closed captioning is to transcribe the video. This is often the most time-consuming part. A trained transcriptionist will take four to five hours to transcribe one hour of normal audio or video content.
As an untrained transcriptionist, a student or intern can take five hours or more to transcribe a one hour file. If this student is paid $15 per hour, this means it will cost $75 to transcribe a one-hour-long file.
A good quality check should take longer than the duration of the actual file. So for an hour and a half of quality check the total in-house cost of closed captioning rises to $112.50 per hour of content.
While in many cases the price you pay is low, the consequences of using a low-quality file are pricey. For instance, you have to QA the file yourself, which takes up time away from other tasks. There are also additional costs if you resubmit a file, or order a certain closed caption format.
Different vendors have different processes for closed captioning. The process will directly correlate to the price. Although it can be enticing to go for the cheaper option, the quality of the closed captions you get back might not be worth it.
A good closed captioning vendor will have a clear workflow. They will offer different methods to upload videos, they will let you know when closed captions are ready, and they will store your closed caption files for you.
Instead of not closed captioning at all, try prioritizing your popular videos for closed captioning. Caption videos that have the most views, shares, or engagement; caption videos that are in more prominent places, like on your homepage; and caption videos requested by viewers.
Quicker turnaround options can make closed captioning costs add up. Sometimes, you may need a closed caption file within 2-hours or by the next day, but if you can avoid having a rushed turnaround time, you can actually save a ton of money.
Getting buy-in for closed captioning takes work. In a study we conducted on the state of captioning, we uncovered that the true decision-makers for funding closed captioning are often unaware they are required to caption.
Exemptions are applied to organizations where the implementation of these requirements would cause undue hardship. However, organizations are still required to provide an alternative method for communicating the information to individuals with disabilities.
Local government, state government, private colleges, and public colleges note in Title II of the ADA. Title II of the ADA has also been applied to private entities. Under the Title, employee training videos must also comply with the ADA.
Streaming sites like Netflix, Hulu, and Amazon, must caption all content that was previously aired on television. Note: Under the ADA, streaming sites must also caption original content, even if it never appeared on television.
In addition, these institutions must be mindful of other accessibility laws that apply to them. Private and public colleges, state governments, municipalities, and K-12 must also adhere to the Rehabilitation Act and the ADA.
Video content is everything right now, which is why making it accessible should be your top priority. Adding closed captions not only provides greater access to people who are deaf and hard-of-hearing, but it also creates a better user experience for all viewers.
Your Samsung TV has a variety of Accessibility Settings, designed to enhance usability for all users. Should you find difficulty in hearing the dialogue during the 6 o'clock news, you can activate captions on your TV. Similarly, if navigating through menus seems challenging due to visibility issues, you can enable High Contrast mode or increase the font size for better clarity.
If you have closed captioning turned on for your TV, they still may not show up on some sources. Certain apps, like Netflix or HBO Max, have their own settings when it comes to using closed captions. This means that if you have already turned them on in the TV menu, they will also have to be turned on in the respective app menu if you wish to use them. The same applies to Consoles and Set Top Boxes. The settings on the TV menu will not matter for these sources, as they have their own separate settings for closed captioning.
Important: Closed captions are available in supported apps and broadcasts. Specific apps like Netflix have independent caption settings, while Blu-ray discs and DVDs require selection from the disc menu before playback.
Samsung TVs come well equipped to assist those that are hearing impaired. You have the ability to connect a bluetooth hearing aid to your TV. This can happen while your TV is playing out loud as well, thanks to Samsung's Multi-output Audio setting.
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