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Kristee Summerford

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Aug 2, 2024, 9:48:21 AM8/2/24
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However, after some exploring I found there were some additional setting in the tv's advanced sound settings that had not activated, ... I changed them to dolby digital plus and pass through and it seems to have worked!

Thanks Ben. I think the setting I found for PCM that I set to auto has done the trick. I am now seeing Dolby for Netflix 5.1 movies. Still saw Stereo PCM for Dolby Atmos demos on YouTube but they may be my slow internet connection

This is brilliant thank you, I have the same tv and soundbar and couldn't figure out why it was only pcm 2.0. It was driving me mad.. changed my audio settings to pass through in the LG and left the digital plus option to auto and its working perfectly. Thank you!

I'm pretty sure that only matters for the internal speakers.. Once the audio is set to pass through.. the TV let's the sound bar do all the work and allows the app to speak directly with with soundbar.. im no expert but that's what I took from it.. mine is greyed out but set to on.. if it was bothering you, you could try change the audio output to TV internal speaker, turn it on.. then change the audio back to e-arc and it should grey out but be set to on.. but I don't think it matters, the sonos system tells you what signal its outputting and if you go to the sonos app and click settings, then system, then about my system and scroll down you should see what audio format each speaker is receiving... again I'm no expert but that's what I picked up googling stuff and this forum.

To check for sure.. search 'atmos' on netflix. It will give you all the dolby atmos titles.. pick one, let it play and go check your sonos app. As long as you see it in both places in the app then you're fine. Here's what I see when I watch 'our planet' on netflix in dolby vision-atmos.

When apple tv 4k is blocked in pcm stereo, i just "turn off" normally the apple tv. I wait 30 seconds to be sure apple tv, tv and sonos are in stand by mode. After this i turn on apple tv with official remote and now it's works !!!

Are you wondering, "Why can't I play Netflix on my projector?" It can be frustrating when your projector doesn't cooperate with your streaming plans. In this article, we'll delve into common reasons why you might encounter this issue and provide practical troubleshooting tips and fixes to get your Netflix streaming on your projector back on track. Let's unravel the mysteries behind this problem and find solutions to enhance your viewing experience.

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After nearly two weeks of behaving impeccably, it has started doing it again. I checked the HDMI, both ends in tight. I checked the settings. Still set to 2160P. I don't know what it is. The HDMI cable, perhaps? It's the one that was supplied with the Sky Stream puck, so it should be okay, and is most of the time. Next time it happens, I will try unplugging the cable and plugging it back in again in case there is a bit of dust stuck in there causing an occasional failure of the handshake.

I have the same problem with one of my tvs. Netflix titles only available in HD using the stream puck, whereas an Nvidia Shield connected to the same tv and the tv's own Netflix app give access to Netflix 4k content.

All other apps using the puck (including iPlayer Beta and Sky 4K HLG) work giving 4K HDR Atmos and a 4K Blu-ray player also works without issue. I was tinkering yesterday and experimented by swapping the puck and Blu-ray player hdmi ports on the amp while the puck and Blu-ray were powered. The puck Netflix app (for the first time ever) started working in 4K and continued to do so even after returning the hdmi cables to their original ports.

I haven't dared to remove power to anything since, but coming out of standby Netflix still works. No previous efforts of powering the items in different sequences have worked. I'm struggling to understand what's going on here but think that I must have fooled the Netflix app in some way.

I took your advice, Padam, and ordered a certified HDMI 2.1 cable from Amazon. It was made by a company I have never heard of, called Ubluker, and arrived within 24 hours. Price 8.75. It's an impressive-looking bit of kit, stiffer than the Sky cable and braided. I don't know whether that would make any difference.

Anyway, to give it the best chance of a good start, I unplugged the puck at the wall, swapped the cables over and plugged it back in again, so that it would reboot. This it did, and all seems well. Let us hope that it stays that way. Thanks for the tip.

That's the same brand of HDMI cables I use with my Apple TV 4K box, Panasonic OLED TV & Denon amp. They've worked perfectly for me for months. I got rid of my Stream puck in the end (too unreliable) but hopefully yours will work better with the new cable. Good luck!

I hope I am not tempting Fate here, but I think I may have stumbled across the solution. I called up Netflix and was on the Home Screen, browsing through what was on offer. Without warning, it flickered, and whatever had previously been listed as 4K was suddenly HD. That set me thinking. Clearly, the handshake had failed, or rather something had happened to cause it to fail.

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