10 000 Email List Free
Aide Broeckel
I am trying to import a CSV of email signups that were people who came directly to a landing page and entered their information in order to receive ticket presale notifications. All of the emails are valid (I even recognize a handful of them) and are 100% voluntary signups of people who engage with our business.
Additionally, there are a few I am importing from venues we work with. They are lists on which people opted into marketing communications. As for the quality of these email addresses, they MUST be real and valid and properly formatted - these are emails the customer used to receive order confirmations and tickets in order to attend an event.
So in all of these cases, I get that error message, which is making me entirely regret migrating from MailChimp to SquareSpace for this part of our business. I get that spam and quality of email lists are a thing, I just can't think of a better example than voluntary signups by people who are clearly real individuals?
Hi @dylanmaustin, that sounds frustrating! Does Campaigns allow you to move forward with the email import? If so, Squarespace will automatically clean your list after your first email blast, removing any emails that bounce. If Campaigns is not allowing you to import the emails, you should reach out directly to support and they can help you further.
I'm afraid I don't have any ideas, as I haven't come across this particular error before. I'd love to know what Support says, though. Could you post their response here in case someone else runs into this issue?
I just had the same problem importing a mailing list with 206 addresses (100% correct and consenting addresses), and the silent fail was quite frustrating. How about showing to the user WHICH email adresses are supposedly fake or wrongly formatted? Also, why can't the process be completed if any one of the emails is wrong?? doesn't make really make sense to me.
ANYHOW, I was able to solve the problem by splitting my csv file into multiple files with 50 entries each and uploading each one separately, the thought behind it being that I could find the culprit address that way. In the end I was able to successfully upload all the files and there was no error message. Hope this helps anyone who may have the same problem!
what i did was deleted every single column in the csv file besides the column holding all the emails. Once the emails column is the only column with data (should now show as first column) you'll then proceed to save the file. Now youre all good to upload the csv file. I did this with 40,000 emails i exported from my mailchimp. Hope this helps out.
Commenting here even though the original post is quite old to say that this problem still persists. I get the same error message even after paying for one of the recommended services (BriteVerify) from this help article that support kept referring me to. BriteVerify confirmed that less than 1% of my list was invalid. I removed those addresses and tried to re-upload and still got the same error.
@kristine I'd forgotten about this post. Since then, I've run into this problem many times. I've found that if I split the CSV into groups of about 75 I don't get the errors. Hope that works for you as well!
@christyprice I wish I would have found this thread earlier today because man was this a headache with support to get them to realize that something's not working right! ? How can the same list broken up into smaller batches result in no errors when it has the exact same content as the large list? A true mystery! lol
I'm a bit baffled myself about the limit. How can one person import 40,000 email addresses in one column (email) but others can't import multicolumn csv unless batched in 75 or less? I'm assuming properly formatted csv of course.
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@Slaidman all I can say is that I feel you. I went through this same thing and am sad to hear it's still not resolved. It's truly the one failure of Squarespace Campaigns because everything else works great once you're in there. But not being able to easily import from another platform is pure ridiculousness.
@slaidman @KristineNeilStudio I had a similar issue in which I managed to find a work around. We were trying to migrating a Squarespace email list to a new Squarespace account however, I kept getting errors when re-uploading the csv to the new Squareapace site.
The fix that I found was opening the file up on my computer, adjusting the columns a bit (as they were a bit truncated on the sides), and re-saving the file (as a csv file). When I re-uploaded the file It worked. There were about 7000 emails in the list.
I hope this helps anyone else having a similar issue. I used a mac and also the "numbers" software to re export the csv file.
I definitely hope Squarespace can resolve this issue soon. Something is really off with the import list issues.
Cheers,
Mookey
www.mookeymedia.com
I'm having the same issue. Every month I need to update a newly updated, cleansed list from Sales Force and it's rejects me every time, I'm now down to importing 50 at a time, not great when you're paying for the highest level . It's so frustrating because I recommended to my client to use Squarespace now I look like a fool.
I need to update a newly updated, cleansed list from Sales Force and it's rejects me every time, I'm now down to importing 50 at a time, not great when you're paying for the highest level . It's so frustrating
To explain, before allowing the email addresses to be added, Squarespace checks each address to ensure it is not on a spam list and meets certain criteria. These checks are supposed to ensure that you do not spam others. However, the algorithm has issues, and is blocking some email addresses that are perfectly valid. When one email address fails, the entire import fails.
This issue is still not fixed, after 3 years. It doesn't look like it will ever be fixed, best use a 3rd party, it's sad as it looks like a good option for Squarespace users, obviously errors were made when building this software and are irreversible.
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