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Abigayle Laurenitis

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Aug 2, 2024, 7:47:02 AM8/2/24

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Hi! I have recently purchased this magnificent grand OLED TV and have been enjoying for the past 2 weeks. When watching Netflix (mainly) I noticed from time to time the colour changes to what looks like Sepia-ish or tri-tone colours. I had no idea what to do at first and definitely certain it is not a Netflix setting issue.

I found that all I had to do was to just to exit the "Action Menu > Picture" menu by clicking "Back". A few seconds later, it will switch back to normal colours. I have not done any changes to anything doing this. Really strange!

I've owned a Sony KD43XG8305 for a few weeks now and noticed the same whilst watching Netflix. See below where the image changed from the scene on the left to that on the right within seconds...
But, the same issue as present on my Samsung TV and using Netflix on my PC. I brought this up with Netflix who have yet to respond.

This is perfectly normal when watch HDR content as it requires changing the colour profile of the screen to enhance the content you're watching (which it does), but the menus and other elements that aren't optimized for this colour profile will look strange (since they don't change accordingly to compensate for this effect).

I am not really technical savvy when it comes to TV so please forgive me if I don't make any sense here. If you can still access the YouTube link I have included in my first post, that Netflix program is the "What If" series. I don't really know what you mean by the colour of the program or the colours of the menu.

If I quit the TV program and switch to watch another program, it will play normally. This simple test, in a way, tells me the problem is not of Netflix. But as soon as I swtich it back to continue watching "What If" the tri-tone colours remain.

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.

The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.

EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2

Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???

After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.

It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.

So I bought a Philips smart TV with the Roku features. Things have been fine up until last week. My wife and I were watching a show on Netflix when it shut the app off and continued to do this. Now the issue has begun with YouTube.

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming with Netflix, YouTube, and the Weather Network channels on your Roku streaming devices. No worries! We're here to provide troubleshooting steps to help you get back on streaming.

Furthermore, Check Network Speed: Ensure your Wi-Fi connection is stable and performing well because sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays.

I'm having the same issue with Netflix and the Weather network on the roku devices, tried updating and reloading the apps, made no difference. All other streaming devices work fine only roku not working properly. Having difficulty getting help from roku. Not sure what to do next.

It's troubling that we pay for the devices just to have issues not long after. I got my father a Roku TV and have a Roku device hooked up to this other TV and never once has had an issue at all. I don't get it.

I have done these steps as you've suggested and that's a no fix solution. Maybe Roku needs to do a proper investigation than sitting here giving little useless fix it "solutions". My network speed is fine as is everything else. Just doesn't like YouTube and Netflix as far as I know.

Thank you for reaching out to us regarding the issue you are experiencing with Netflix and YouTube while streaming. We appreciate the time you took to follow the troubleshooting steps suggested by @RokuCarly. However, we understand that the issue still persists, and we would like to assist you further. To better isolate the problem, could you please provide us with the following additional information?

The feedback from your customer service in India is: Root cause of the problem with both the channel will be the issue with their App server platform to our server platform which can be resolved by doing couple of trouble shooting step and if the issue persist they channel partner should be contacted for further assistance as we do not have any further access to their App.

My r7 370k GPU crashes while im watching netlflix or hulu. I can watch videos on youtube without a problem, and games work fine as well. It is reading a code 12 error code when I view the device in device manager. Anyone have any insight on this problem? thanks in advance

I am sure many of us could offer some advice unfortunately we really need the required information about your system to be able to begin to help and please include what software you are using to view the mentioned streaming services.