I can't log into PS Express on any iOS device why my Adobe account. The app works if I create a dummy free account, but I can't login with paid subscription account. In the 2 hours of support, here is what has been tried.
I am currently subscribed to the Photography Plan, Adobe Stock, and inDesign. It states that my subscritions include Photoshop Express for Desktop, Mobile, and Web, yet it does not allow me to login with my account.
After 5 months, 1 week, and 1 day, my issue has been resolved. I'm pleased as punch. I'm still frutrated that it took 4 and a half months of support technicians who refused to look at what I had been saying all along, there is something wrong with my account. Indeed, there was something wrong with my account.
Yes, there is something wrong with my account on the Adobe side, there is nothing wrong on my side. I've spent 5 hours with Adobe support, I'VE RESET MY IPHONE TO FACTORY DEFAULTS, I've tried on 3 iPhones and an iPad. I can activate and use it on Andorid devices, I can use Creative Cloud, Photoshop, Lightroom. I cannot activate PS Express on iOS devices. I can use all Adobe products on MacOS and Windows 10 and 11, I have linked my account to Google and Facebook.
Unfortunatly no, I've been in contact with Adobe support on and off the last month with no resolution. Something they recently suggested that had no impact for me was to check the date/time settings. Make sure your iOS device is set to automatically adjust date/time to your location services. That also requires the date/time settings to have access to location services. Mine was all set to auto and access granted, but maybe that helps you.
I am having the exact same issue. It is not an account problem on my end, and I have uninstalled and reinstalled several times. It won't even let me put my account information into the app to try to sign in.
yes, your picture is the same thing I get. I still have a ticket open, I've sent videos of it not working to support, they've logged into my computer to evaluate my account on my computer. it is very frustrating because support keeps coming back that it is something about my device, but I've tried now on 7 separate iOS devices, iPhone 7, iPad Pro gen2, iPad Air gen4, iPad mini 6, iPhone 12 Pro Max, iPhone 13 Pro, iPhone 14 Pro Max, assoicated with 4 different Apple IDs, its the same result.
I'm having this same issue. There is no way for me to login to my Adobe account - none of the login pages work. I was previously logged in with a corporate account provided by my work - I have left the job and so this account was deactivated. I wonder if this has anything to do with it? Perhaps something in the Adobe apps or iOS thinks I'm still logged in on this previous account? So frustrating....
I spoke to someone in support late last week who said they have identified the issue, and it will be resolved in the next release of PS Express for iOS. I think he said it would be 24.x, can't remember what x number it was. He also didn't know how long, but he said it will be included in the next release. Fingers crossed it fixes it.
I'll start by saying that the new version of PS Express has not been released by Adobe for iOS, but they did close my ticket saying it is fixed. I always irks me when a support group closes a ticket to clear the stats, but the problem is still i vaporware.
In the many hours I spent trying to fix this, I went through the trouble of linking my Adobe ID to Google and Facebook. I'm unable to link it to my Apple ID because I already have a burner PS Express account there. I of course tried deleting that account, but it is still in the system somewhere, so I can't link my Adobe account with my Apple ID.
I'm happy to hear that linking Adobe to Apple has solved the issue for many, but it's not an option for me. I'm waiting with bated breath for the new release to see if it does indeed fix my login issues.
I'm having a related issue--I was working on editing some photos and this new release asks if you want to apply previous edits that get autosaved in Themes. I did that thinking it was saving the images. Nope, now they are gone and when I looked in my icloud library including the recycle folder, the photos aren't there either. I contacted support and all he advised was to reinstall the app. Didn't fix anything. Anyone else having the same issue?
We are sorry for all your difficulties. I think the issue is not with the account ID you are using, it is with the subscription. The photoshop Express subscription is different for Android and iOS devices respectively. The Adobe ID you are using to access Photoshop Express in Android should be different from iOS. Please try changing the email account and start the subscription with iOS and download through App Store. The subscription model is different in both the devices in terms of features, prices. Hence you have to purchase the subscription for Android device and iOS device separately.
I can imagine, that making a photo app can be difficult, but I also guess it's not rocket science since other companies can do it. Why is it, that Adobe can't fix it? I still not able to log in and use the service I've paid for... and have never been able to log in.
that brings me on to my next topic. I've paying continuously for about 8-9 years (almost customer 10 years anniversary). But the ps express app have never been working , so I would like a refund on that. I've been paying for a service, that never is functioning. Plus a future refund until your promised service actually delivers.
Adobe has updated both the iOS and Android versions of its free Photoshop Express mobile app. The new version comes with a number of added features and improvements but to many photographers the most useful new function will be the ability to edit Raw files.
Adobe has not provided much information about the new feature so we've tried it out and found that the only way to open our Nikon D700 .NEF-file in Photoshop Express is to import it from Adobe's Revel cloud service. We also saved the file on our device's internal storage, but there it could not be recognized by the app. Once your Raw file is open you can apply a variety of modifications, including digital exposure compensation, sharpening and contrast. Unfortunately you'll have to buy the Advanced Pack, which will set you back US$5.48 to modify noise reduction and use the new Defog filter.
After you have finished your editing session you can save the changes to Revel - from there you can export the edited image or save it at full size on your device's internal memory. Overall Photoshop Express' editing is not nearly as comprehensive as the tablet-focused Photo Mate R2 but the app is simpler to use and works as well on a phone as it does on a tablet.
As long as you have decent internet connection it looks like a good option for doing some basic raw editing on the road. The fine-tuning can always be done on your work station when you're back home. Other new features include Blemish Removal for portrait images and the ability the control the intensity of filter effects but overall we were most impressed by the app's Raw capabilities. If you want to try them out for yourself you can download and install the new version of Adobe Photoshop Express from from the Google Play Store or Apple App Store.
its a litle slow an unstable. i open my samsung nx files without a problem but sometimes it stop to work. there are so litle options but w/e. i prefer photo mate but i hope some day adobe makes something with the power of lightroom for movile devices.
Is support RAWs from Ricoh GR a Sigma Merrill (DP1, DP2 and DP3) ? These cameras are a very compact and with a very good image quality, so ideal for every day using with iPad Air or similar Adnroid device .... :)
Adobe has not provided any detailed info on supported formats. I guess if it works in Revel it'l work in the app but that it just a guess. Good thing it's free, so you can just download it and test in a couple of minutes if it works with your camera.
"the only way to open our Nikon D700 .NEF-file in Photoshop Express is to import it from Adobe's Revel cloud service. We also saved the file on our device's internal storage, but there it could not be recognized by the app"
You are right, that's not the way it would work. I think the scenario for this is you upload all your shots when you get home after a long day of shooting in the evening and then go to bed. The next morning on the way to work you can do some basic editing on your phone (assuming you are going by public transport ;))
No Revel needed. I copied a NEX raw ARW file onto my nexus5 and opened it with FX Explorer as an image selecting PSxprss as tha app to use. Works fine.
Of course if a gallery app such as QuickPic supported raw files it would be easier.
cool, when you export from Rawpal to PSExpress, does PSExpress actually open the Raw file or the embedded JPEG? You should see by checking the image size if you save it in PSExpress. Most Raw viewing apps just display the embedded JPEG instead of the actual Raw file.
Image size is the original in PSexpress. Furthermore exporting to a folder does copy the raw file to that folder. Exporting to apps not supporting raw does not work. So I understand it exports the raw file as is , no conversion.
I just tried it. Had to change the .dng suffix to .jpg to get Revel on my laptop to 'see' it however. Is that how you did it? Added it to my camera roll on my iPad and Photoshop express then edited it as it would a jpg. Managed to get the highlights toned down and a few other adjustments.
I only tried it with a Nikon NEF and worked without any problems. Uploaded the NEF to Revel on the laptop, synced pretty speedily to Revel on the phone and then could import it to Photoshop Express. No editing of suffix required.
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