Halo 4 Reloaded Password
Rocki Stenger
I use Norton Password Manager via Firefox extension on a Windows 11 laptop, and via apps on iPad IOS 17 and iPhone IOS 17 all sync fine. Every now and then the login to the vault does not appear and instead I am requested to login with my BT Internet email address first. More often than not I get a blank screen with a spinner in the middle and nothing happens.
After a several time-outs and several more attempts I might get in, or get in later. The vault login always works - when it appears. This time I got in on the laptop via the BT login but the iPad and iPhone keep failing. Is this a known problem? Suddenly not having quick access to passwords is a nightmare.
I'm new to this community. Mart.
I have BT broadband and Norton Password Manager is supplied as part of the package. I should have mentioned this. When it fails I do not get the login screen to unlock the password vault. Instead l get a BT login screen where I have to use my BT account email address and password. Then it says "redirecting" and I get a blank screen with a spinner in the middle and after a few minutes it times out and asks me to "try again". I don't have a login to Norton.
BT won't be able to fix it themselves as it isn't their own product, rather just a service they provide, although they will be able to suggest certain things to do etc, however if they can't sort it then it will still take Norton devs to look into it.
Google Chrome - supports the current and previous two versions
Microsoft Edge - supports the current and previous two versions
Mozilla Firefox - supports the current and previous two versions
Sometimes people forget that they have third party extensions like adblockers or popup blockers and need to whitelist the website or turn the third party extensions off for a certain website or page to work correctly.
We use Norton 360 with Lifelock ourselves and have no trouble using the extension in Chrome, Firefox or Edge, using it with a Norton account directly doesn't change anything with regards it's workings on various devices as it's still the same exact product extension.
With the issues affecting Apple devices, as they are simply just using the Norton app too, then if BT can't get a fix sorted, then it might again need BT to contact the Norton devs to get a fix for you.
I was able to access NPM via my BT account login after a few attempts, but to regain access on my iPad and iPhone took a lot longer. It seemed as if the redirection step between BT and Norton was the problem. I was hoping that someone could tell me if this loss of service was a normal occurrence and also tell me if it was normal to need to perform this 'full login' extra step now and then for some reason, say, not using NPM for a certain length of time, although I do use it regularly on my laptop and iPad. I could not find a mention of this being necessary anywhere.
As far as Firefox is concerned, NPM is the only extension that I have. I only use Norton security - also supplied by BT. I recently changed my Windows 10 laptop for one running Windows 11 and so have reloaded Firefox and NPM extension from new. I was getting the 'full login' extra step now and then on the old laptop too, and the redirection failures.
Thanks for the suggestions so far infinitywriter. I will work my way through the suggestions that I have not already tried. I don't have a massive issue with this problem on my laptop but loosing my access to passwords for hours on my phone when I am away from home is the real nuisance.
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