Justmade an account on the forum as I really need help to find asolution to my problem. I am trying to use the HDMI port on my laptop however when I plug the cable in, nothing happens. The screen does not flicker or anything. I have no idea how to fix this issue as I have already tried installing the display driver again and that didn't work. Could someone please help or possibly aid me in finding the right driver for the HDMI port?
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
The HDMI port has not been working for a while so I performed a clean install of the machine. Windows update has no more updates available and I have tried numerous cables as well as testing them in other devices to no avail. I have already tried to flash the BIOS and have reset the CMOS as well however nothing seems to be working! I have tried the windows update troubleshooter and tried uninstalling the display drivers. I even performed another clean install to make sure that it wasn't a driver issue. I checked through the article too and couldn't find anything to help. The problem is the computer does not recognise when a HDMI device is plugged in. There is no sound no screen flash, nothing. Please help!
Recently, I've had issues with my graphics card rendering so today I had to uninstall and reinstall with the newest version of the Radeon RX 580 drivers and it's clear from all my troubleshooting that AMD doesn't even support HDMI Audio anymore. That means my 4k awesome TV now can't use their graphics card and play audio through it. I do not have AMD Audio Drivers and they are not listed in driver install or available to download.
I looked everywhere in my computer for the drivers and it shows nothing installed. What's even more ridiculous is the installation page and all possible interfaces for the driver have absolutely no mention of audio/sound or audio settings and the amd website has no listings for audio or sound in all of its worthless help topics.
How exactly are you running a business and ignoring a major part of your product?!?! If you don't support something as basic as audio through an HDMI cable, then you shouldn't be selling graphics cards.
Bit difficult to give an accurate answer to your question/rant since you did not include any system specs. Assuming you are using Win 7 or 10 then the HDMI audio drivers are always included in the update package! If you install using the "Express Install" option then they should be automatically installed along with the video driver and Radeon Settings etc, if you choose the "Custom Install" option then you can, for example, select only the update for the HDMI audio drivers.
I've looked into the custom items that are downloaded in the driver and attempted multiple drivers and none contain the Audio Driver. Here are screenshots of my current settings as it has been downloaded from even rolled back versions:
I don't see any options to download audio drivers.
Worst of all, none of that information you just shared was something I could find anywhere on AMD's website. I'm not that well versed in computers, but when scanning their help topics, audio/sound is non-existent. I shouldn't have to go to this length for something as simple as an audio driver when AMD should have help somewhere for this.
The Custom Install option is suspiciously missing from new driver packages. I also have this "not plugged in" issue. Ongoing for months. I have all but given up. Expensive tv, expensive sound system, meticulously built htpc, all for not because of a driver problem. Is "custom install" hidden away now? Recommendations on rollback to audio drivers for an rx580 that actually install. I mean, the driver isn't in my device manager at all under "audio". I only have "general" tab in properties window when trying to get audio driver advanced options. Can't do anything when it thinks the card isn't there. Its is, of course, because all video is just fine. Lastly, this all worked for a few months, I have one hdmi cable from video card to hdmi one on samsung qled tv and arc out to my av unit. This worked like a dream, 120hz and full 5.1, 7.1 and ATMOS, just flawless. Then it was all taken away and its SO hard to get it right again. Forget the exact update where it happened, but it seemed to have killed or made some sort of audio driver conflict. Even with hd audio drivers disabled in bios, no dice. Any idea of how to get to a "custom install" package to try to force an audio driver install? The current installer only has "full install" "light install" and "driver only" as options. No "custom option anywhere. I do remember seeing this option in older installers.... Sorry to recurrent this but you did mention this "custom install" and it could possibly be the answer, its just that the option is seemingly gone. Thanks in advance if you have any tips.
There is something in the driver package that is silently calling home and upgrading to Adrenalin in the background. Even without a restart/any user input, if you wait for two days connected to the net, the Adrenalin package has now replaced Catalyst and HDMI audio is unavailable.
There seems to be no way to disable whatever callhome function. I have disabled AMD domains and blocked AMD domain-ports in my firewall settings. Yet, the issue persists. I suspect the Driver Cleanup Utility is not removing all artifacts. Either that or the callhome is not to an AMD domain? (Maybe a clean reinstall with Catalyst drivers would fix the issue for good?)
This is nowhere near a perfect fix. But at least it can get your audio working. I hope it helps someone. Here's to wishing AMD fixes the issue. In the meantime, keep harassing them. I have an open ticket rn.
AMD video cards are unable to bitstream HD audio no matter how I configure the media player. I have 3 generations of AMD video card Radeon HD 5750, HD 6870 and R9 280X, all are failed to bitstream. BUT and ONLY BUT my Alienware 14 with built-in Nvidia GT 750M is working very fine. Nvidia card able to bitstream HD audio to my Onkyo HT-390 with no issue. It always display and bitstream DTS-MA audio and Dolby TruHD because the indicator in the AV receiver always lit up whenever detected HD audio.
Ah, I believe it is not that there is no audio driver in the package but rather the installer is not able to detect an audio device on the HDMI and therefore does not install it. I have had the same problem several times with Win 10 and the fix was as simple as power cycling the monitor/tv, rebooting, disconnecting/reconnecting the HDMI cable, any of those can work but as hard as restore from a previous time when it was working.
Is it possible Realtek audio driver is blocking the recognition process or conflicting with Radeon? Because while not being able to play it, Realtek did recognize my tv as an audio device via HDMI. It even had my TVs exact information listed.
I guess it could be the Realtek driver but on my setup if I uninstall the AMD audio driver I still see a non-amd HDMI audio, see attached screenshot, note it does not identify the monitor like the AMD driver. On a re-install it just seems to be overwritten with the AMD version as per the screenshot in my earlier post.
If the Realtek sound is on-board it should be possible to disable it in the bios for troubleshooting. Are you sure that some (possibly Realtek ot TV manufacturer) specific driver for the TV sound has not been installed inadvertently??
Man. I just had the same problem withy driver version 21.2.2 from 2021 Feb 5. I fixed going into Device Manager, selecting Video Adapter, right click on AMD RX590 video device, deactivate this device, then, activate this device. And now it's fixed. The sound on my Samsung TV is back through the HDMI output!
The much higher quality khz are only when you are an experienced user and do make audio in expert modes and want to make the best of the best which again i am sure you probably never am doing that especially when you do not have very high quality devices which costs thousands a dollar a piece and often even in the hundreds of thousands
Can anyone shed any light on a strange issue? I have a laptop (Lenovo) that uses Intel 620 UHD graphics. If appears that relatively recent Windows 10 updates have broken the "external monitor" function. A quick web search indicates that I'm not along in seeing this issue but the symptoms seem a little inconsistent across different makes and models or laptop.
I used to be able to plug a second display into the HDMI port of the laptop and either duplicate or extend the desktop. However first this became unreliable and then stopped working completely after recent Windows updates.
First of all, please download and run the Intel System Support Utility for Windows. Select all data categories, generate the report and then have the tool save the report to a file. Don't use the Submit capability; it doesn't work currently. Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
I took a quick look myself and could see that the Dell monitor appears to not be identified at all but the Panasonic TV is; this is what I see in terms of user experience. The Dell monitor doesn't cause Windows to "ping" when I connect it and even a manually triggered (via Windows or Intel control panel apps) "detect" fails to spot the monitor is attached.
For your info, I have tried 4 different Dell monitors and my TV and the model numbers are below in case this helps at all; the monitors all fail to be recognised by the laptop. I've also indicated the style of video connector on the monitor/TV end:
First of all, Intel states that you should not use dongles. If you have an HDMI interface, you should be connecting HDMI monitors. Using a dongle to connect DVI monitors is not supported (and not supported means not tested by Intel).
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