Re: Wd My Cloud Home Software Mac
Julio Cesar Thap
Not enough that my cloud home discovery has some severe issues. Now also Plex messed something up. People reporting Plex can not access my cloud home anymore. I cannot access my Plex folders from the internet anymore. Unfortunately I doubt it that these problems will ever be fixed.
Dragging up this old thread. Since the 7.15 firmware update on my MyCloud Home Duo, Plex cannot connect securely to the server. Port forwarding is all correct, the server is accessible remotely, but the SSL has gone screwy. Has anyone also got this issue? Was there ever a resolution before?
@AustinForest
The biggest change I can say I guess would be
We are updating from a Android based Operating system to Linux Operating System
Firmware update is after 8.x.x - see image below
Just happy for the MCH to have Plex working once again
Mobile App
The My Cloud Home mobile app provides robust access to a My Cloud Home device and content
management on Android and iOS platforms. This is the app used to setup the My Cloud Home device.
Web App
The My Cloud Home web app provides quick access via an Internet browser on different operating
systems and does not require software installation. This app can be accessed through the My Cloud
Home desktop app or at the following URL: home.mycloud.com.
Desktop App
The My Cloud Home desktop app provides quick access through a Windows or Mac computer. To
install the desktop app, follow these steps:
1. Open the My Cloud Home mobile app on your mobile device.
2. Select the 3-line menu in the upper left-hand corner.
3. This will expand the menu system. Select the option Get desktop app.
4. This will open the Get the desktop app box. Select the SEND option and an email will be
sent to the email address used to create your My Cloud Home account.
5. Once the email arrives, on your desktop select either the PC Desktop App or MAC Desktop
App, depending on what operating system your personal computer uses.
6. After clicking one of the selections, a web browser will open. Follow the onscreen
prompt to save the file.
7. Open the file that was downloaded and follow the onscreen prompts to install the My
Cloud Home desktop app.
8. After the desktop app installs the Allow Analytics screen will display. Select either Allow
or Don't Allow.
9. Next, login with your My Cloud Home account information.
10. When prompted, choose the OPEN IN EXPLORER (OPEN IN FINDER for macOS) or OPEN IN
BROWSER option to view the My Cloud Home device.
a. Depending on the operating system, the OPEN IN EXPLORER option will open the My
Cloud Home device in Windows File Explorer or OPEN IN FINDER in macOS Finder.
b. The OPEN IN BROWSER option will open the My Cloud Home device in the My Cloud
Home web app.
I agree entirely that when this device is connected to the network, it should appear on the Attached Devices display with an IP address. Is the hardware MAC address printed on a label? (Even $10 smart plugs often have the MAC address printed on them.)
While the WD information available (and almost nothing on Windows or MacOS device access beyond of the named apps) seems to be rather limited to non-existing: The current models with a single HDD in the 2..8TB range seem to have an Ethernet LAN port, indeed.
The curiosity question? Where and how is this device connected to the network? As here are no signs of it on the router, it's well possible a direct cable is connected to another device. For example the ISP modem-router?
The WD "design" (almost non-existing, no utilities for discovery, no common ) to figure out the LAN IP appears to be issuing an arp -a from the command line, and then locate the IP address based on the MAC address printed on the device label.
Have already enabled the Windows feature to enable the SMB 1.0/CIFS Client and SMB 1.0/CIFS Server (the automatic removal is not required - certain risk that if not making use of SMB 1.0/CIFS for a certain time it does disappear magically), and rebooted the system?
Once done so, I would expect the WD Cloud Home system to become visible. Some WD resources state only SMB2 and SMB3 is enabled by default. From what I understand, the current WD OS5 should be smb2 and smb3 only. But no idea on how these devices should appear on the average user desktop usually.
This is indeed the problem. Neither the OP nor I can imagine how a device can be connected to the Orbi with Ethernet, the Orbi Attached Devices does not report it, yet it can communicate with the WD cloud.
It has to have opened a connection through the Orbi to the WD cloud, which implies that it must have a unique IP address on the LAN subnet. (Otherwise, packets from the cloud could not pass through the Orbi and be delivered to the device.) Attached Devices cannot function simply because an Ethernet adapter is connected. It shouldn't require the device to use DHCP. My guess is that Orbi monitors ARP packets to collect information about what is on the LAN. (It can report the same MAC address having more than one IP. It may even report more than one MAC address having the same IP.) But, not report that a device is on the network?????
A little bit vague. CIFS would become visible if SMB 1.0 is enabled. Much more I would guess WD want to say the WSD announcement (along with SMB 2.x and SMB 3.x)) and/or the SSDP announcement as a storage device does not pass the router for whatever reason to be investigated. This would mean all users of industry standard NAS (AsusStor, QNAP, Synology, WD, even the ReadyNAS users) would have an issue....
that is correct. the my cloud home is not a traditional NAS. the drive mapped as z: drive is the private user space. this is not a traditional network share. the part you see under network is the default public SMB share for use with Windows file history. it can also be used for other apps or hardware that require a traditional SMB network share.
Taking advantage of what has been cleared in this tread; I will be very thankful if counseled on the following.
I have used GoogleDrive at my home/office for years. Because several computers sync simultaneously the same files, the process is causing too much internet traffic. I hope to help this situation with Mycloud Home.
The first thing I noticed testing Mycloud Home was that syncing a file just actualized, would not happen instantaneously or even within a few minutes, and I could not find a way to cause it, I mean saving a file saved in the Private space (of my desktop), expecting it to be actualized likewise in the Private space of another computer (my laptop).
Is there a form to improve the time response of the automatic sync service? Or, whats the best I can expect from Mycloud Home about this?
And, another hope I have is to have Mycloud Home synchronize with GoogleDrive the files that it syncs with my home computers.
Is this possible?
Moreover, I hope to keep the capacity of syncing the same files in my laptop, while away, with GoogleDrive, or if this is not possible, have them sync through an internet connection with Mycloud Home.
Is this possible?
However, the LAN connection is not affected meaning when everything is connected I can access internet on my PC and Xbox with no issues, just that the devices connected via Wifi are not able to open any webpages.
I have a much simpler setup, with exactly the same issue. Whenever the WD MyCloud is plugged directly into the router, all Wi-Fi connectivity is lost, or significantly reduced. I am going from receiving 40mb/s on all wi-fi devices to either zero or no more than 2mp/s. Please could you support me in fixing this.
got same problem here, but i found a solution, the problem is the power supply from the cloud it kills the wlan i put some aluminium foil over the powersupply and voila wlan is back!
this needs an replacement from wd how to get a decent powersuply from you?
Unplugged Cloud ethernet cable from router. Unplugged power from Cloud. Waited 1 minute. Reconnected ethernet cable to router. Then reconnected power to Cloud. Now working. Could probably just remove power from Cloud for a minute and have same result.
why nobody from wd can answer here? this is a common problem with my cloud home!
this really pissing me off always need to reboot the cloud to get wifi back!
found this in log of my router, udp port scan attack, idk how can this shut down wifi?
Help please!
Please help me in resolving this I have tried several another routers, same issue.
Had my line from the road to my home checked. then by dumb luck i deduced it was only when i plugged my could 4tb NAS in to the router it would work for a bit then bam major issues like all the other post.
FYI, Whenever I mention of reboot/restarting your MyCloud home, I mean it by directly removing the power cable from MyCloud device and not switching off the main switch or rebooting via software. Straight away pull the DC power cord from the device, wait for 2-3 sec and then put it back on
finally i found a solution uninstalled the Plex app from mycloud and everything is working fine, plex is killing the router i dont know how but now mycloud and router-wifi is working stable no more problems.
I signed up for the Verizon 5G Home Internet which came with a Verizon Cloud Unlimited plan. However, I can't access the plan at all (even though it says it's active on my internet line). When I go on the mobile app, it automatically logs in with my phone number and says I need to sign up for a plan and pay for it. Additionally, there is no way to sign out, even if I delete the app and reinstall it!
Tech support was no help at all but after several hours I got it to work. I had to create my cloud account by using a separate email address that wasn't linked to my main Verizon account. Once signed into the cloud I was able to add up to 3 additional devices.
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