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Return/Exchange Policy To return or exchange an item simply include the packing list indicating the items for return or include a note explaining your return. We now offer SELF-SERVICE RETURNS using the customer portal. We can give you the proper return address or send a USPS return lablel when you request the RMA. All returns must be received within 14 days from delivery date to be eligible for return. Any items returned 15-30 days after being received will be issued a store credit, valid at kiitoslife.com only.
KIITOSlife reserves the right to refuse refunds on merchandise that is worn or used. All items must be in original packaging and have tags attached. All merchandise ordered via kiitoslife.com may be returned for a full-refund (less shipping) or exchange, including sale merchandise within the above mentioned time-frame (with the exception of items noted as FINAL SALE, which are not eligible for return or exchange and fabric which is final sale.) We do NOT accept returns from other Marimekko retailers or websites.
All fabric orders are final sale. No returns or exchanges will be accepted except in the case of defect or error.
Customer is responsible for all shipping charges associated with a return/exchange. No refunds will be made on shipping or duty fee charges.
For the holiday season we extend our return/exchange period. Purchases made from the day after Thanksgiving through Christmas Eve may be returned for refund, store credit or exchanged through January 15, 2024. Christmas items are excluded from the extended returned period and may not be returned after Christmas.
*Please note, Marimekko products are cut randomly from our printed fabrics, we cannot guarantee that your item will exactly match the item as shown on our site, as many of our fabrics are large scale and the full pattern cannot be shown. This includes (but not limited to) all soft good items, such as clothing, bags, interior items like kitchen accessories & pillow covers.
Rewards Membership All customers may sign up to become a "Rewards Member." Members receive a $15 coupon good towards their next purchase for every 500 points earned (1 point/$1 spent on merchandise discounted less than 25%, not including taxes or shipping). Reward Membership is now online, track your balances and earn points through our rewards app! Please note, purchases made with a trade discount are not eligible to earn rewards/free shipping under our membership program.
Product Care Instructions Please refer to product care labels.
Privacy Policy Kiitos, Inc./KIITOSlife respects your personal information and manages it according to the procedures outlined in this Privay Policy. This policy applies solely to information collected by Kiitos, Inc./KIITOSlife.
Kiitos, Inc./KIITOSlife is committed to protecting your privacy and uses cautionary measures to protect against the loss, misuse or alteration of data used by our system.
We do not rent or sell any of the lists developed through this system. We do not share the lists with any entity outside of Kiitos, Inc./KIITOSlife.
We collect personal information provided voluntarily during the order process for the sole purpose of fulfilling online shopping orders. Personal information including address, email address and credit card information will be kept strictly confidential.
We may use the contact information we collect to occasionally notify you of online/store promotions or offers we think you'll find valuable. If you do not wish to receive these promotional notices please indicate so by checking the box available during the order process. Each email sent through the system contains an easy way for you to cease receiving email from the sender. If you no longer wish to receive the emails, simply follow the instructions at the end of each email message.
If you wish to update, revise or delete any of the contact information we have collected, please send an email explaining your request to in...@kiitoslife.com.
Although we offer clothing and accessories for children, no area of our site is directed at children under thirteen years of age.
Cookies, or bits of software that track usage, may be sent to your computer. Cookies allow us to track the way our site is being used. Our cookies will never collect specific user information.
If you have any questions about our privacy policy please email them to in...@kiitoslife.com.
KIITOSlife welcomes email inquiries to in...@kiitoslife.com or simply fill out the form below. Online chat is also available using the conversation bubble in the lower right corner of our site.
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