Re: Internet Browser Download
Garcia Miller
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i have a Sony TV model: KDL-55W900A and it has an integrated Pandora app within the TV. when accessing the app it loads on the TV and then the message" Internet browser will be closed due to internal issues" appears preventing access to the Pandora app that is playing in the background
Hi @scioto, thanks for posting to community! I've made a new post for your issue because this sounds a little different that what was happening in the previous post: Sony TV - Error Message: Internet browser will be closed due to internal issues"
First make sure your TV has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.If you're still having the same problem, then please try a few standard network troubleshooting steps:
I would also recommend reaching out to Sony Support as well since individual manufacturers are usually responsible for the implementation of the Pandora app. They may be able to provide more detailed support steps for your Sony model.
We have always had high-speed WiFi internet and have only run the built-in Netflix and Pandora apps. Since early April 2020, the Pandora app began experiencing the same error as described on this site and MANY other websites.
When I open the Pandora app, the app loads but TV immediately displays the following message: "internet browser will be closed due to an internal error". The Pandora picture is greyed out and still slightly visible in the background and the sound is still working, but I cannot access the Pandora app to like a song or even change the station. Like everyone else, I ran through all the self-troubleshooting steps to no avail. I have followed the troubleshooting steps on the support website (i.e. disable java script, cookie setting, delete all cookies; update software; unplug/disconnect, use a wired ethernet cable connection, etc.) and none have worked. I see a lot of internet posts about this error but have found no solutions.
Disable the Java Script and Cookie Setting of the TV.
On the supplied remote control, press the HOME button.
Scroll to Applications or All Apps.
Run the www.Internet Browser app.
Press the Options button and select Browser settings.
Set Java Script to Disable or Off.
Set Cookie Setting to Disable or Off.
Scroll down to Delete All Cookies or Clear Cookies
Select YES.
Perform a software update:
Perform a power reset.
Power off the TV.
Unplug the power cord from the electrical outlet.
Leave the TV unplugged for one minute.
Plug the power cord back in.
Power on the TV.
Perform a Factory Reset: "
So, I first chatted online with a Sony technical support rep, who escalated to next level of Sony tech support. The online chat rep said another rep will call me in 1-2 business days. The Sony escalated rep called me to troubleshoot but also could not resolve the issue, so the rep escalated to next level of Sony tech support, who called me to troubleshoot but who also could not resolve the issue
"For anyone with this issue, it appears that Sony/Opera are forcing you to allow ad.doubleclick connections. Usually if you have a gateway level ad blocking enabled (Diversion etc), connections to these sites will intensionally be routed to a localhost. Very annoying and not acceptable in my opinion. However, it can easily be resolved, by manually setting your DNS servers on your TV (in Network Settings, Custom Connection, Manual IP address) to Google's DNS 8.8.8.8 / 8.8.4.4 servers for example, rather than your own gateway. This will allow ad.doubleclick connections and not create the YouTube app to overlay the error. Hope this helps."
Then rep said to call Pandora bec it *may* be a Pandora issue, at which point I said no, this was a Sony TV issue based on so many Sony TV owners complaining about the same issue and with many different apps. I said routing me to Pandora would not work since Pandora would say this is a Sony issue, of course.
Countless attempts at self-troubleshooting this known issue as evidenced by the many websites that show posts of Sony customers complaining about experiencing the same issue, yet Sony has no solution. Sony FAIL!
Sony has no fix for it, which is why all websites and all Sony tech supports chats and calls fail to resolve the issue, it's just Sony can't come right out and admit and say that. Pathetic. Sony should be able to release a patch or update to fix the issue, not pretend and falsely say they are working on resolving this. This is built-in obsolescence.
"I solved this problem recently (10/2010) by updating my TVs firmware. My TV (sony KDL 40EX700) is configured not to update by itself. So I downloaded onto a flash drive and updated the TV. Netflix is working now."
a year ago
I began getting this message about a month ago. Eventually, a Sony technician called me and said my Bravia TV (an XBR "smart" TV) was made in 2014 and currently doesn't have enough storage to handle the Amazon Prime Video app. He said if the factory reset and disabling Java Script and deleting cookies doesn't free up enough storage (it didn't), the only solution (at least for my model) was to get some kind of media device (e.g., BluRay, Roku, PlayStation, Amazon Fire Stick, etc.) in order to use the storage capacity on those devices. I purchased an Amazon Fire Stick, and have not had the problem since then (I've watched about 15 episodes on Amazon Prime)."
Since it sounds like you already ran through the troubleshooting steps @TannerPandora suggested in his message above, let's try removing the device association from your account and running through the setup process again to see if that helps.
To begin, I had our support team remove the device association from your account. This will automatically sign you out once this change takes effect. Please be patient as this may not happen instantaneously.
I have just changed my set top box for my cable provider and found that Pandora now has this same issue. Worked fine before. I have a Sony Bravia KDL48W600B. I have talked to Sony and they say it is a problem with the Pandora app and that they are trying to get a resolution from Pandora. I am wondering if it has something to do with the Sony browser which is dismal when trying to use their web app.
My Sony smart TV model KDL40W600B, manufactured in 2014, streamed Pandora without errors for several years. Recently the following error :Internet browser will be closed due to internal error: appears across the screen after Pandora loads and begins playing. The error comment remains regardless of everything I have tried. I contacted Sony tech, who reports their tech team have determined it is an issue with Pandora & NOT Sony. The Internet browser will be closed due to internal error prevents my changing channels, liking / disliking, basically eliminates all normal Pandora functionality, on one of my TVs, specifically SONY model KDL40W600B. Looking for a solution. Anyone out there in Pandora land - what say you?
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