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Joy Wida

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Aug 2, 2024, 10:03:34 AM8/2/24

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When logged int Netflix:
[1] After selection loading never completes.
[2] During playing of a selection playing stops and attempts to load and never starts again.
[3] When trying to select, changing selection takes > 30s.
[4] Unable to change selections.

Before proceeding, may we know if this is the only channel affected by this? If so, are there any error messages prompted on your screen? Since you've performed all the possible troubleshooting steps provided on this thread, we highly suggest reaching out to the channel provider themselves (Netflix Support) for further assistance and clarification, as they are the ones who provided and maintained their channel on the Roku streaming platform. Their channel may need an update from them.

Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.

May we know what troubleshooting steps you have taken so far? Also, when did you start seeing this issue? Alternatively, upon exhausting the provided fixes, were you able to communicate with the channel provider to inquire further and ask for additional troubleshooting steps? If so, what were your findings?

Following up on this as well... let's see if I can be relatively organized and systematic in how I describe the issue and steps already taken (although assume anything basic like remove/reload app was tried ages ago).

My Netflix "jams up" for lack of a better term, like others in this thread. Mine manifests as such: starting most any program on Netflix will begin for a short period of time, within 30 seconds, the show will start lagging, the audio will drop out (captions will keep running for a bit), then it'll buffer and eventually overload and the app will reset, or it'll just overload and I'll manually have to press the home button a few times for it to "crash" the Netflix app. Immediately going back into Netflix and trying again, yields the same result. Waiting until later, usually yields the same result.

2) I have four active Roku devices two stream bars, one stick, and this TCL/Roku TV. The only device where this is an issue is the TCL/Roku TV. I have not contacted Netflix as this issue does not appear to be any other devices. Just one specific piece of hardware, this TCL/Roku TV.

A simple search of this thread, and then this forum, shows there's no lack of "Netflix and Roku" issues. Is Roku currently acknowledging the volume of recurring/similar issues? Is Roku currently working on fixing this issue?

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

Anyone else with the XiOne, having issues with netflix?
ALL other streaming apps work fine on the box, netflix will not load.
Brings up the logo, spins for a bit, then says cant connect.

Doing some of the netflix app tests, says its not connected to the internet.
Obviously the box is and works with everything else.

Have rebooted, etc all already.

Netflix seems to work fine on my XiOne and Xi6-T set-top boxes. However, it looks like the stored app data got reset on the XiOne -- when I launched the app, I got the initial sign-in screen and had to log into the app again.

ITs been working fine on my other boxes.
I have since tried doing the reset of netflix from pressing A, as well as when I get into that netflix diag menu a reset there (probably doing the same thing).

Same issue.

My next thought, would be a full factory rest on the whole box?

It might, but it depends on what the problem is. If it's just due to some data that is not being cleared, a simple factory reset should fix that. If you have a problem with the on-board Flash storage, a factory reset may not be enough.

You can try looking at the diagnostics screens. " Down Down 2" typically only shows informational stuff but it's still worth checking. " Down Down 4" may show helpful errors on the "Install Summary" or the "Advanced Diags" screen.

There is a much more aggressive reset available that completely clears Flash storage on the box, but that is a VERY risky thing for an end-user to do. You should only attempt that under the direction of Tech Support because if something goes wrong, you could end up rendering the box unbootable.

On one of my Xi6-T STBs, the Prime Video and Disney+ apps would not load. An error flashed for an instant, then I was back to the Apps screen. After a few more tries, both apps finally loaded, although I found that I needed to sign back into Disney+.

I'm not sure what to make of this. A few years ago, the App problems that I just saw on my Xi6-T had started creeping into ALL of my Xi6-A set-top boxes; I got them all replaced and the problems went away. However, while my Xi6-T's might be showing signs of old age, my XiOne is only a few months old. Another (known) problem is that the Amazon Music app is temporarily unavailable. It's gone from the Apps menu. When I try to invoke it with Voice Commands, I get an APPS-04154 error. It's still too early to tell whether my Xi6-T's are actually going sour. However, my STB's also got updated again last night, and it sure looks like Rogers may be trying to sort out some issues with their Ignite STB software builds.

First thing I attempted to do was setup my netflix account. I let my stepdaughter enter in our information (So i cannot confirm whether the account information is correct or not), but after this, the Netflix screen just "loads" and closes itself after. No error messages or anything. I keep reloading the Netflix app, but it loads for a few seconds and shuts down.

I assume it worked? As for the chinese apps, it may have a version of firmware from overseas? Or maybe it was preloaded with these apps from the vendor because they deal a lot with the chinese community? Just guessing, but you may want to update to the latest firmware when there is one out that fixes all the bugs.... currently there isn't.

Is there a specific site or anything I can read about loading stuff on the box? IE. How to get steaming channels, more movies, porn, whatever. Just in general. The box is overwhelming to me and I find it difficult to figure out even where to start!

I am also experiencing the problem with Netflix not loading. When I try to enter the Play Store to update to the latest version of Netflix, the site won't open. I keep getting a "connection timed out" error.

Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.

In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.

On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.

I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.