my pubg old id lost in veitnam version when i reinstall.

[pacaq...@gmail.com]

my id was lost went i reinstall pubg vietnam version. before that, i was bind my account to my facebook. i just reinstall because i want to update new version. can admin help me? i hope help me as soon as possible. because i want to do rp quest.

this is my old id

this is my new id

[Binit Pradhan]

Same thing happened to me as well. I just upgraded PUBG VN version and after restart and login with my Facebook account all my profile is lost. It looks like new fresh account (see below screenshot). I lost my level, league, skin, UC, RP, achievements, friends everything. I was continuously buying UC from season 4-7. I was on RP 82 on this season. Now it is 1. What is happening? PUBG support is useless. I sent bunch of emails. No one replies. I just received below canned response.

ello and thank you for messaging!

For a faster and more effective way please contact us directly through the in-game support!

Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!

Hope to hear from you soon!

Kind regards,

PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[Binit Pradhan]

[Kk Cheng]

u need go to https://tgb.qq.com/en/games/pubg.html to redownload and install....old id can find back
but got 1 problem is many friend cannot be invite(invite failed because you do not have the lastest version pls update)

[thevij...@gmail.com]

same problem :(