【Notice】How to ask questions?

[Tencent Gaming Buddy Admin]

Please upload diagnostic information screenshots and diagnostic log file together when we ask a question.

1.Click Diagnosis in AppMarket menu

2.Click Diagnose

3. Find the log file

4.Upload the zip file  as attchment

5.Upload the picture of diagnostic tool 

  

[Willy Ruberty]

[vip.ba...@gmail.com]

Hello, I need your help. I can not remove the white screen, even among all the settings DiretX, Smart mode, OpenGL, I have a laptop lenovo idea pad G560, winodws 7 Max, screenshots prilagayutsya as laptop statistics and settings in the game. I hope for your help or reconfiguring a game or optimizer for weak laptops.

[VectorEnd 14]

help me to fix white texture

[Maychel Tjang]

sometimes i get laggy and freeze about 10 seconds or more

please fix it soon. thats so annoying!

[Chaitanya chinna]

hello sir 

           while installing game in the tencent emulator it show an error" cant initialize rendering engine.Update your graphic drivers with driver genius".

please help me what to do.how to solve it.

[GAMER]

not login screen 

there is no entry on the screen, only a foggy screen

[syriane...@gmail.com]

[NT G]

[fauzi...@gmail.com]

[tyra...@gmail.com]

bro what is your wallpaper?

[honor...@gmail.com]

[Matej HD]

How to l update the game to 0.50 version?

[lvian...@gmail.com]

Hi, I need help, I downloaded the emulator of Tecent Gaming, making it clear, I'm Brazilian. returning! I downloaded the emulator and the game, so far so good, I rode the game and only opened Tecent Logo after a "black" for about 10 minutes, okay, I hung up the computer and called again, now the problem is another, passes the screen and shows Tecent soon, and a "smokescreen" as the print shows, please. help me because I do not have a cell phone, and I would love to play PUBG mobile.

I did not see the need to send the folder you ask for, if you need to, contact me.

[yeissono...@gmail.com]

[NT G]

[regie...@gmail.com]

hey when map in miramar update in this emolator. please answer or reply to this message

[David Molina]

Han contestado ??? como puedo actulizar el juego a la version 0.5?

[raicunh...@gmail.com]

como faz pra atualiza

[Welder Junio]

[bura...@hotmail.com]

How can I fix it when I am starting to get such an error after the last update?

[Iboooooon]

mine does not install, I have been waiting for almost 2 hours now and I'm stuck at 100% downloaded help me pleaseee

[cup cap channel]

help!!!  in game or in emulator. when i use a scroll wheel  a status bar will Slide down.  i want to use a scroll wheel to pick up item only.

[gurminder singh]

[gurminder singh]

how i fix it tell me

[Royef Fahrezal]

After new update , "~" key can't be used for locking my mouse so i can't do anything at match :(

[どんちゃん]

Windows7で画面が真っ黒のまま音だけ鳴ってます。教えて下さい。お願いします。

[afi...@gmail.com]

ここは英語のサイトです。英語を使ってください。

[どんちゃん]

In Windows 7, the screen is just black and the sound is ringing only. Please tell me. Please.

[gamezi...@gmail.com]

When will the support for Korea begin?

[Ngguateli Ndes]

please help me to fix my problem, 

I've used every way, but it did not work

[Welder Junio]

Com a nova atualização, o sangue dos personagens ficou verde kk, prece que estou atirando no hulk, quando vão corrigir

[Huy Gà]

help me

[bulbelec...@gmail.com]

I demand an explanation: Why are u infecting our PC with spyware?
since I've installed the emulator to play Pubg mobile, suddenly started to receive steam mails about someone trying to get into my account (even worse, they got in, with the right user and pass, but 2 step confirmation is on and they didn't retrieve the code to log in an unidentified pc).
I NEVER USE MY STEAM ACCOUNT ON ANOTHER PC, NEITHER GAVE MY PASS TO A FRIEND OR RELATED!

So, I demand a fuckin explanation of this.
Look at the picture in this msg

[share....@gmail.com]

switch to
Smart Mode 

stick Render Cache, Enforce ...

and try again

[share....@gmail.com]

Google "Update graphic drivers with driver genius" bro

[Flavros]

Game freeze 2 or 3 second randomly and cpu goes %100 same time.

[lyhao...@gmail.com]

I can't Diagnose . please help me fix this problem

[Smit Thakkar]

Game was working for like 3-4 days and crashed...i tried to reconnect but it is developing issues.i can sign in to the game but the match won't start..it stucks on the loading page after selecting the server and match making...please provide your assistance to solve the problem ASAP..Thank you..

[Trần Đình Khiêm]

I wish that the publisher would optimize for this configuration

[akh...@gmail.com]

[georgeg...@gmail.com]

When I Started The Game And i Put It Full Screan And i whent To Creatre My Account- Character Style And Username When i clicked on The USERNAME To Put The Name I Wanned The Emulator Closed! Please Help! When I Am On Game And I Click To Put A UserName On The Guest It AutoMatic Close The Emulator!

[Sarut Sornchaiyaphum]

[saracef...@gmail.com]

[Rohan Pujari]

Clear cache ...off defender + antivirus... Set directx or x+ or smart mode in engine ....worked for me.

[therott...@gmail.com]

Admin, can you contact me, i've a group in vk,com and i'm helpin alot of people. and have a o get official group status? We can cooperate.

[Руслан Салишевский]

как в вк аккаунт в мобильном пубге на компе зайти?

[spy...@gmail.com]

https://files.fm/f/ujqdn54v

Le mercredi 9 mai 2018 09:13:08 UTC+1, Tencent Gaming Buddy Admin a écrit :

Please upload diagnostic information screenshots and diagnostic log file together when we ask a question.

1.Click Diagnosis in AppMarket menu

2.Click Diagnose

3. Find the log file

4.Upload the zip file  as attchment

5.Upload the picture of diagnostic tool 

  

Le mercredi 9 mai 2018 09:13:08 UTC+1, Tencent Gaming Buddy Admin a écrit :

Please upload diagnostic information screenshots and diagnostic log file together when we ask a question.

1.Click Diagnosis in AppMarket menu

2.Click Diagnose

3. Find the log file

4.Upload the zip file  as attchment

5.Upload the picture of diagnostic tool 

  

[therott...@gmail.com]

Поставь приложение на эмуль, появится вход через вк

[Hades]

loading match error at 50%, pubg not responding...

[zDogg Games]

Me ajude a concertar a textura branca

[Silvanus SilvaniUX]

i got an problem while downloading update for PUBG mobile. the error start when im download update. there is no network speed information. update prgress become slowly sometimes. I think it was my connection but thats no. i try to pause at 89% and continue it, it just increase to 95% and suddenly my download restrat / start over. so sadly i have update it from 0%. please fix this im play on metered connection so this experience make me dissapoined. the second try i update it, the download start over at 54%. and i dont play this game since last update.

pleasse fix it, thanks

-SilvaniUX

[Роскомнадзор]

Help pls 98% only

[Arjay Notorio]

After I installed the emulator, It begins to download the game, but after 20 secs while it's 0% of downloading it installs the game and after a short sec it says that "sorry,install failed"

[HallsPlay Games]

como posso resolver esse erro de tela branca?

[Jonathan Rajya]

I'm getting BSOD error stating PAGE FAULT IN NONPAGED AREA when trying to start PUBG. Tencent gaming buddy starts but when I start pubg in it my PC restarts with this blue screen error. My virtual memory allocations: C drive: 250mb , D drive: 12gb. Also my dedicated gpu is not being detected, it's amd radeon r5 m335 2gb ddr3. Please help.

[Sourav Marthi]

I can run pubg gaming buddy .it show an error of restart your pc

[lucasferre...@gmail.com]

o meu carrega escuto o joga abrindo mas a tela fica preta alguem pode me ajudar ?

[TiHiY DmitriY :D]

Помогите что делать, буду очень благодарен если поможете! 

[Ramyde Pajanconi]

[Ramyde Pajanconi]

[minhphamn...@gmail.com]

How to uninstall app from another resources? 

[drev...@gmail.com]

[Rival Cahya]

why every i go to the game always like this? please answer me

[rickey...@gmail.com]

Hello sir.
Can you tell me how to solve inventory error/bug.
Because when this error happen i cant see any weapon or any item in my backpack, its like all thing is gone

[llll.gen...@gmail.com]

help plss i can't play too my pc

[weonheelee]

it say i need to update the graphic card driver but it is updated

[joaovit...@gmail.com]

I downloaded the game launcher, and I can not install because the installer says I do not have 3 GB of RAM, but last week there was no such problem and users with 2 GB of RAM could play perfectly.

  Would you from Tecent be able to download the previous installer that allowed 2 GB of RAM? Or remove that question?

[akhilnair...@gmail.com]

I have downloaded it 7 times but it still stays at 98% not moving further. I have also uninstalled K7 antivirus And still it shows this error pls resolve it ASAP.

[pasukan kodok]

i have problem white texture if i open with OpenGL+ my computer always freeze

[koushi...@gmail.com]

will the emulator work in INDIA.

[sidr...@gmail.com]

when i download it and start the exe file and click on install after 2 minutes this pops up. I had tencent before ad had deleted it and now when i try and reinstall i cant. I have deleted all previous files from tencent.

[Venkateshwarulu P]

The current version of the Tencent Gaming Buddy does not sync its time with my System Time and because of this the daily activity/missions reset for me at very odd hours, I work morning in the office and play at night, but as the time is different the Daily Missions reset and sometimes I miss to finish them I hope by the next update it will sync the time with my system time. 

[Steamed Bunny]

Laggy gameplay when close battle comes. Sometimes I experience FPS drops when in a gun fight or when entering a house and picking items. is there any other ways on how to improve this?

[Mohamed Abdelsalam]

[Kshitij Singh]

The emulator is not actually an emulator like blue stacks or NOx, but you can set the time by scrolling down the screen going into settings by clicking the profile pic, and then setting up the time. Happy to help:)

[hicham...@gmail.com]

[sukhvinde...@gmail.com]

im having the same issue

[malae...@gmail.com]

[Kkwazzawazzakkwaquikkwalaquaza ?'*Zzabolazza]

rfreezes like 30 secs to 1min and it makes weird sounds its happeng in the start up mid game even after the game before the stats shows.

[jyai...@gmail.com]

I don't have the option to attach my diagnose, if you can give me a gmail I'll send you the diagnostic results zip archive

[vishnu007...@gmail.com]

 I am getting bad image error when i start emulator

nvoglv32.dll  error

[D.J. FLACO]

Hello good, I want to report a problem that I have in the emulator that does not let me enter the game I do not know if you can help me please I hope your answer ...

[uciham...@gmail.com]

[leon0...@gmail.com]

Во время матча игра зависает, иногда на несколько секунд, а иногда и на 1 минуту. При этом слышно очень неприятный звук. Помогите пожалуйста 

[Brandon Su]

[agahkaram...@gmail.com]

My launcher stuck at %0 when you guys fix it im waiting for 1 week .... http://prntscr.com/jny0xd

[Mithun]

[laxma...@gmail.com]

i can't play the game because when i start it say login failed , network error , check network setting

now, my internet connect is fast and i have a steady connect the problem is with the settings

the main problem is the CONNECTION TO SERVER I CAN'T CONNECT TO SERVER PLZ HELP ME LAXMA...@GMAIL.COM

[laxma...@gmail.com]

what is your email address where should i send my log files