My Phone Is Not Connecting To Wifi
Boone Southern
"Go to Settings > Connections > WiFi > Advanced
2. Toggle Auto-Connect to XFINITY WiFi to off" Does not work because this option has not existed in my phone as of two software updates ago.
"Go to Settings > Connections > WiFi > Advanced > Smart Network Switch
Make sure Smart Network Switch is off" Also does not work. I've tried this both on and off and any time I come home my phone latches onto a Neighbor's XFINITY wifi before I get in range of my apartment unit's gateway. I've had to reconnect to my own wifi 30 times in the past 7 days.
Samsung Galaxy Note10 SM-N970U purchased directly from Xfinity Mobile
my phone is not connecting to wifi
I just wasted 15 minutes proverbially beating my face into a brick wall with a chat agent (and getting increasingly irate with every inane BS easily googled script answer they gave me), trying to have them understand that this issue was not something they could help me solve and rather I just wanted it escalated to the team that codes and QCs the updates. I don't expect a resolution here either. Just need it known and escalated.
And no, this solution will not help either:
11:45:06 AM XFinity support agent : Alright I will escalate your request to bring the option back and as of now you should eliminate the app.
11:45:23 AM Me: Which app? My phone's OS?
11:45:51 AM XFinity support agent : Xfinity Hotspots.
11:46:31 AM Me: There is no Xfinity Hotspots app installed on my phone
11:48:33 AM Me: It's an Xfinity Mobile phone. The Xfinity hotspot function is baked into the Xfinity custom version of the android Kernel. What you're suggesting is not possible without literally erasing the OS on my phone. (Yes I know I could just root it and that kernel was not necessarily the correct terminology. I was being dramatic)
11:48:34 AM XFinity support agent:
11:49:13 AM Me: You sent me a map...
To try: From your home screen, go to apps, then search for Xfinity Wifi Settings (nothing will show up until you hit Ok go search). The Xfinity Wifi Settings app will show up, open it and from there you should be able to uninstall it.
@FlyingToastr , This just started happening to me as well on my Iphone X. I had disabled Auto Join and even though it's still disabled the phone still joins. I even tried resetting network settings to default.
I think Xfinity closed the loophole. The reason the service is cheaper is they want people using the hotspots over the cell towers. This is built into the Carrier Firmware. Previously they had a bug ot loopholehwere we could prevent the phone from joining. They have since fixed that.
The only way I now won't join is when I disable WiFi. This auto join drives me nuts becasue I stream media in my car all the time. I constantly lose my signal becasue the phone switches to a business hotspot when I drive by or stopped at a light and then doesn't switch back to Mobile data. You would think their algorithm would use a combination of GPS and movement before doing this switching.
This is one of the reasons I have just unlocked my phones and leaving for another carrier
You can do so by going into Settings>Apps>Show System Apps>Xfinity WiFi Settings, then disable permission to phone and location. Also, go ahead and disable the Change System Settings option on the app as well.
This issue is plaguing me. Since January 2020. I just wanted to toss my acknowledgment into the thread (will I get an email?). My apartment is densely surrounded by numerous Xfinity hostpots. Countless times per day when I enter my apartment, I'm forced through the manual steps of reconnecting my Xfinity phone to MY OWN Xfinity router in order to control my various smart devices that are on my network. Xfinity tech support said that's just how it is. Unbelievable.
@Samwathegreat Your reply quite accurately sums up the situation I neglected to elaborate in the original post. I own a gateway and numerous neighbors lease the XB3/XB6 gateways from Comcast which transmit the Xfinity hotspot. Since there is no longer an option to disable auto-reconnect to XFINITY hotspots my phone latches onto those hotspots as I'm walking from my car to my apartment and every time without fail I'm forced to switch it over on my own, and I usually find out after I realize some picture message someone tried to send me never made it and they ask me about it. Even when I'm driving now and using my phone as nav I'm constantly bombarded with the "limited or no internet access. Switch to mobile data?" prompt at the top of the screen as I pass by dozens of useless Xfinity hotspots which if you're the irritable type could be a pretty big safety issue (). To add insult to injury, around late February my phone recieved a software update. Anyone want to guess what issue was NOT addressed in the update and still plagues me to this day?
Here is the soulution. You are having this issue because your xFinity gateway is broadcast both "xfinitywifi" and "xfinity" hot spots. That's why you are seeing the hotspots on your phone. "xfinity" is a secure hotspot where as "xfinitywifi" anyone can log into. This is one way that Comcast is blanketing the area with hotspots. You have an option to turn off the hot spots that your gatway is broadcasting and thus will no longer have the issue with connecting to the xfinity hotspots.
Logon to your account and click on My Account and then click on Manage Internet and you will find a topic Wifi Public Hotspots. There you can disaable the public hotspots that your gateway is broacasting.
I can connect my laptop and some other devices but smartphones are connecting but no internet. this only happens on the smartphones. Sometimes it happens on the laptops, but a quick reset and everything is good. I am writing this on my laptop that is connected and has internet, but my phone will connect but not get internet. Is this a common problem with the extenders? And not be rude, but getting ahold of support online or on phone is literally the single greatest act of futility I have ever attempted to accomplish.
Yes, I have a good connection, my laptop has no issues, the only issues I have are older laptops and especially with the distance of my building, I know those issues are going to happen. What is strange is that it is only on the mobile devices, almost like there wasn't a needed update or something for the DHCP. It's almost like its only getting a link-local addressing assignment for the mobile devices. I have run the firmware updater and it says it's up to date, both the extender and the mobile device. By the way, the extender is a nighthawk ac1900 ex7000, wifi extender.
That is very strange. Can you see the Wifi channels they are using? I'm wondering if they are connecting with different radios on the extender. You can see the details of the connection in PCs and mobile devices, though the mechanics of that are different on different platforms.
I set the network up back in July, it does use a variant of the original names,(postNET_2GEXT, guestNEt_5GEXT), uses the same passwords, I can connect directly to the router no problem, but when I get on the extender, its like it's giving my smartphone and most other smartphones a local-only ip. It has connected before and had internet, but about 2 weeks ago it stopped allowing the smart devices access, most of the time.
The extender shouldn't be handing out IP addresses unless it's connection to the router has failed. That doesn't seem to be happening, since you are only seeing this problem with a SmartPhone, not with a PC.
A mix of Android and iPhone, but my Samsung tabE is doing the same as well. No, the router is the Ubee from spectrum. I put that there because they don't have my product in the drop-down menu. Shouldn't be and doing may be two wildly different things. it connected to the router earlier today, but when it connects to the extender it doesn't connect to the internet.
The smartphone behavior is erratic, correct? Sometimes it works, sometimes it fails? The next time it fails, can you try a connection to the same network from a PC, and confirm that it works (and the phone fails)?
I apologize if I seem frustrated, but I have been having problems with this network since I set it up, and this is not for my home its for American Legion Post 223, I have been helping them modernize a little, and this extender has been a nightmare, not because its bad but because there is always some issue. I'm not an IT pro, but I have never had this much of a headache with one piece of equipment. It doesn't help either when I can't get the manufacturer tech support, because the menus don't carry my actual product, and it is set up in such a way that makes it impossible to get a hold of someone with the company. I know you're trying to help and I appreciate it, I just wish Netgear's tech support was worth a damn. I have tried every combination of turning things off and back on and resetting, it still won't let phones and tablets connect to the internet.
Is it practical to run ethernet between the router and the extender? If it were (even temporarily) you could rule out the routerextender connection. You'd also have more radio capacity, so you could handle more connections.
The smart devices actually got back on, one thing I hadn't tried in a while is the hard reset, I was mostly using the soft reset option on the mywifiext.net. I am starting to wonder if maybe it would be a better option to get several of the outlet based smaller units and run them as wired access points to really step out the range of the network instead of trying to use the one wifi extender. I am thinking this may be the better option due to the size of the area I am trying to cover. The post is divided into three parts, a canteen, a cafe, and post home. The canteen and post home are each about the size of a triple wide mobile home, the cafe is about the size of a double-wide, all three of which are probably about one and a half long. , considering this amount of space to cover and would like to get some reach outside as well, maybe going to several hardwired wireless access points to make the reach. We also are slowly adding many devices that require either or wireless or wired. maybe going to a more central start point and expanding out with several of the hardwired WAP's would be the best option.
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