Issue with Telephone and no audio input

[shaf]

Hi,
I'm having a strange issue with telephone having no audio input.
The input is set to built-in mic (I've tried also changing to external
mic) but I'm still getting no input.
Strange thing is that apps like FaceTime work just fine and the other
party is able to hear me.
Any help would be much appreciated. I don't believe it's an app
specific bug as I've downgraded to a previous version and still
getting the same issue.

-Shaf

[Alexey Kuznetsov]

Hi,

This could be a network problem. If something changed in the network path between you and the SIP server - your local router, internet provider, configuration inside the internet provider network, SIP server configuration - all of this can lead to the wrong addresses being used for the voice traffic, which means no sound.

If nothing’s changed, could you please send the app settings to sup...@64characters.com? Please run the following command in Terminal and copy its text output into the email.

defaults read com.tlphn.Telephone

Alexey

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