Call transfer does not work

[Fikret C.]

Hi

I am using Telephone v1.1.7 on Mac OS X 10.11.6. When me and my colleagues at work try to transfer calls between each other, the call does not get transferred and the person on the phone gets a not available sound.

Transferring with other SIP clients works. That's why I assume this is an issue with Telephone. Anybody has made the same experience? Is this a setting issue? Or is it a known error?

Thanks for your feedback.

[Alexey Kuznetsov]

Hello Fikret,

People complain to it from time to time but we weren’t able to find problem on the Telephone’s side of the transfer so far. This, of course, doesn’t mean that the problem doesn’t exist.

To investigate this case I’ll need log files, ideally from both parties: the one that makes the transfer and the one that is being transferred. If you can collect debug SIP info on the server - it’s even better. To collect the logs in Telephone please do the following:

1. QUIT Telephone, open Terminal and run:
defaults write com.tlphn.Telephone LogLevel -integer 4
2. Reproduce the problem.
3. QUIT Telephone again (important, otherwise the log will be incomplete).
4. Copy this file to a safe place and send it to me:
/Users/username/Library/Containers/com.tlphn.Telephone/Data/Library/Application Support/com.tlphn.Telephone/Telephone.log

When sending in the files please also describe who calls whom and what happens in as many details as possible.

Alexey

[Fikret C.]

Hi Alexey

Provided the logs above, do you have a rough estimate you can give us on whether / when you will work on this issue? I am asking because the call transfer is critical for our team. In case it won't be fixed anytime soon we would need to go for a temporary solution until it's fixed. Your feedback is appreciated. Thanks!

[Alexey Kuznetsov]

Hello Fikret,

Thanks for the logs. Let’s switch to discussing it directly. I’ll try to give you some answer later today.

Alexey