Internet outage

[Inspirex]

Hi All,

2 ISPs i use at work died at close to 11 am.

Can anyone confirm what happened?

Is this a fibre cut or a PIE thing?

Can anyone confirm what happened?

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- Inspirex

[Ahmad, Shakeel]

I believe its a usual outage pattern commonly faced at PIE Karachi backbone.

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Sent from my mobile device

[Ch. Faisal Hafeez]

yes there was some link down at PTCL end...

But just now it's working fine...

Plz try now...

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Best Regards,
Faisal Hafeez
faisal...@gmail.com
Mob.# +92-(0)-321-954-4112

[Inspirex]

service resumed.

confirmed.

--
- Inspirex

[Rehan Allah Wala]

ptcl is working, world call still down

Rehan Ahmed AllahWala
President & CEO - Super Technologies Inc.

http://www.supertec.com/ - Internet Telephony Solutions

Don't Remember Me ? Visit http://www.Rehan.com

~~~~~~~~~~~~~~~~~~~
"First they ignore you, then they laugh at you, then they fight you, then you win."
By Gandhi.

[EJ]

maxcom was down till 12pm since morning and now it's back. donno what
happened though.

[Mudassar J Mufti]

PTCL and Brain both were down, but now working.

On May 6, 1:19 pm, "Rehan Allah Wala" <re...@supertec.com> wrote:

> ptcl is working, world call still down
>
>
>
>
>
> > service resumed. confirmed.
>

> > On Wed, May 6, 2009 at 10:59 AM, Ch. Faisal Hafeez <faisalhaf...@gmail.com> wrote:
> >     yes there was some link down at PTCL end...
>
> >     But just now it's working fine...
>
> >     Plz try now...
>

> >     On Tue, May 5, 2009 at 9:45 PM, Inspirex <inspi...@gmail.com> wrote:
> >     Hi All,
> >     2 ISPs i use at work died at close to 11 am.
> >     Can anyone confirm what happened?
> >     Is this a fibre cut or a PIE thing?
> >     Can anyone confirm what happened?
>
> >     --
> >     - Inspirex
>
> > --
> > Best Regards,
> > Faisal Hafeez

> > faisalhaf...@gmail.com

> > Mob.# +92-(0)-321-954-4112
>
> > --
> > - Inspirex
>
> Rehan Ahmed AllahWala
> President & CEO - Super Technologies Inc.
>

> http://www.supertec.com/- Internet Telephony Solutions
>
> Don't Remember Me ? Visithttp://www.Rehan.com

[Zaeem Arshad]

Rumor has it that PTCL's GW 01 (a GSR?) went down. More news shall follow when PTCL provides the *RFO*.


--
Zaeem

[Arsalan Ahmed]

lolz.....do you really believe on getting RFO from PTCL Zaeem :)

It was a service degradation at ITI which was dealt by many ISPs by re-routing the traffic. 

[Haris Shamsi]

Just for the clarification RFO is "reason for outage"

Well ptcl doesnt have this culture of providing written explainations
- the legecy DE culture :)

[Zaeem Arshad]

Well, they are trying to introduce this culture. What if I tell you that I received 2 apology emails from PTCL during yesterday's outage :). Being involved in operations I can certainly feel that the culture is changing.


Regards

--
Zaeem

[Aftab Siddiqui]

appology email from PTCL, It could be purely due to personal understanding :)

 

but the point is did they considered it to be an "OUTAGE" because when I spoke to their support team they said they are facing degraded service not the outage. It wasn't the case as we all know tha.

 

PTCL do inform all the concern for any planned outage through emails and working drafts but till todate no RFO has been shared.

 

Hope to see some change in their legacy culture in coming weeks. If I recall their GSR went down last time there was an outage few months back :)

--
Regards,

Aftab A. Siddiqui

[Zaeem Arshad]

On Thu, May 7, 2009 at 12:31 PM, Aftab Siddiqui <aftab.s...@gmail.com> wrote:

appology email from PTCL, It could be purely due to personal understanding :)

It always is.
 

 

but the point is did they considered it to be an "OUTAGE" because when I spoke to their support team they said they are facing degraded service not the outage. It wasn't the case as we all know tha.

Don't expect CSRs and junior team members to give statements. Every operator will try to avoid giving out ambiguous statements lest they cause a problem at a later stage.
 

 

PTCL do inform all the concern for any planned outage through emails and working drafts but till todate no RFO has been shared.

Here is hoping that they will.
 

 

Hope to see some change in their legacy culture in coming weeks. If I recall their GSR went down last time there was an outage few months back :)

It was a GSR again :)

Regards

--
Zaeem

[Haris Shamsi]

Good to know that ...

they have the biggest infrastructure, the widest portfolio of services
and money .. the only thing missing is customer oriented approach. so
i think they have to bring some one on board having great experience
and exposure with CS related matters. Also couple of business process
people to re define their processes etc ...

Again the biggest hindrance is the legacy DE culture which trickles
down till linemen level , DE used to be the King of the exchange ( i
don't know whats the new structure now)

[Asad]

 

Well i think its time to develop culture of professioanl understanding rather than personal understanding.. thats how nations progress.

 

If PTCL sufferend any outage they should provide RFO to their customers, Same applies to all organizations. These are machines and machines do malfunction... why to hide it??

 

Regards,

 

Asad

[Mohammad Majeed]

Any official reasson given by them? I thougth they have redundant gsr.

[Arsalan Ahmed]

This is very good for PTCL to practice standard service support proceudres by circulating RFO for all customers (ISPs specially...if such thing officially floated :) ). Segmented information flow should be discouraged as we are talking about PTCL service delivery and support structure (considering the dependancies of many ISPs on it) for all ISPs.

In an operational infra-structure, technical problems are in-evitable........but proper information flow is very vital. Providing RFO is sensible rather than providing appology letters :)

[Zaeem Arshad]

Problems in one of their gateway at Martson Road, Karachi. The have acknowledged service outage/degradation. I guess their redundant setup is still not operational. I have heard from some insiders that it is supposed to go live around the end of the month.


Regards

--
Zaeem